Operations Supervisor (Dining Hall Fairchild AFB)

Tessera; United States; On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) retirement plan

Life & Short-Term Disability Insurance

Flexible Spending Accounts

11 paid federal holidays

Paid vacation days

Tuition assistance

Professional development

Employee wellness program

E-Verify participation

Job summary

Tessera is seeking a Hard Working and Motivated Operations Supervisor for Fairchild AFB dining halls in Airway Heights, WA. The role oversees daily dining facility operations, leads staff, and ensures contract compliance and high customer service.

The position requires a valid driver’s license and is a full-time, non-exempt role with a daytime/shifted schedule. The ideal candidate has custodial/ facilities experience, supervisory skills, and knowledge of safety protocols.

Qualifications

• 2+ years of custodial, janitorial, or facilities operations experience.
• 1+ year of supervisory or lead experience preferred.
• Strong knowledge of custodial procedures, floor care equipment, and cleaning chemicals.
• Understanding of workplace safety standards, PPE use, and compliance practices.
• Experience with scheduling, staffing coordination, and workforce support.

Responsibilities

• Assist the Site Manager in directing and overseeing daily dining facility operations to ensure efficient, high-quality food service and contract compliance.
• Supervise dining facility personnel, providing guidance, coaching, and performance feedback.
• Ensure facilities are clean, safe, sanitary, and orderly per standards.
• Monitor service quality and performance to meet contract requirements and metrics.
• Conduct routine inspections for sanitation and safety; implement corrective actions.
• Assist with health, sanitation, and government inspections; document findings.

Skills

Supervisory experience

Facility operations

Leadership

Valid driver’s license

Microsoft Office

Job description

Location: Airway Heights, Washington (Fairchild Airforce Base Dining Halls)

Type: Non-Exempt

Work Schedule: Full-Time/ weekdays & weekends / 11:30 am – 8:00 pm (This position requires driving + Enhanced Driver’s License)

Compensation: $23.66 - $23.66 per/hour

Benefits: Tessera is proud to offer a comprehensive compensation and benefits package to our eligible part-time and full-time employees.

• Medical, Dental, Vision, 401(k) retirement plan, Life & Short-Term Disability Insurance
• Flexible Spending Accounts for both medical and dependent care
• 11 paid federal holidays, accrual of 12 paid days of vacation at the start of employment, paid sick leave
• Potential shared earning bonus
• Tuition assistance is available after 1 year of employment and potential scholarships for qualified dependents
• Professional development, certifications, and training opportunities
• Verizon wireless discount
• Employee Assistance Program (EAP), and an engaging wellness program
• Public Service Loan Forgiveness eligibility for full-time employees

Tessera is dedicated to “Creating Opportunities for People with Disabilities” by hiring and supporting individuals with disabilities as well as veterans with disabilities. We take pride in our purpose-driven culture, our core values - Inclusion, Partnerships, Integrity - and our commitment to providing a safe and respectful work environment to our employees.

Tessera is seeking a Hard Working and Motivated Operations Supervisor with a positive attitude.

Typical Duties Include But Are Not Limited To

• Assist the Site Manager in directing and overseeing daily dining facility operations to ensure efficient, high-quality food service and contract compliance.
• Supervise, lead, and support dining facility personnel, providing guidance, coaching, and performance feedback to promote a productive and customer-focused work environment.
• Ensure dining facilities are maintained in a clean, safe, sanitary, and orderly condition in accordance with military, federal, company, and food service standards.
• Monitor service quality and operational performance to ensure contract requirements, customer expectations, and performance metrics are consistently met.
• Conduct routine facility, sanitation, safety, and quality assurance inspections; identify deficiencies and implement corrective actions in a timely manner.
• Assist in preparing for and responding to health, sanitation, and government inspections, ensuring all findings are resolved and properly documented.
• Manage inventory levels of supplies, equipment, and materials; conduct periodic inventories and maintain accurate records.
• Inspect equipment and facility assets to ensure proper operation, safety, and preventive maintenance requirements are met.
• Maintain and ensure accessibility of Safety Data Sheets (SDS) and chemical management documentation in accordance with regulatory requirements.
• Collaborate with Air Force leadership, Culinary Specialists, and contract stakeholders to support mission requirements and maintain exceptional customer service.
• Develop and adjust employee schedules to ensure adequate staffing levels and operational coverage while meeting contract requirements.
• Monitor cashier operations and accountability processes to ensure accuracy, compliance, and adherence to established procedures.
• Provide onboarding, training, mentoring, and ongoing development opportunities for employees to enhance performance and support professional growth.
• Address employee concerns and performance issues in partnership with the Site Manager and Human Resources, ensuring fair and consistent application of company policies.
• Maintain accurate employee records, training documentation, attendance records, timekeeping, and workplace incident reports.
• Assist with payroll and timekeeping functions to ensure employee hours are accurately recorded and submitted.
• Partner with Vocational and Rehabilitation staff to support employee success through assessments, training plans, accommodations, and performance development initiatives.
• Ensure the proper issuance, accountability, security, and return of company and government-owned property, including keys, vehicles, communication devices, and equipment.
• Serve as a working supervisor by providing hands‑on operational support as needed to ensure successful completion of daily dining facility operations.
• All Other Duties as Assigned.

Qualifications

• 2+ years of custodial, janitorial, or facilities operations experience required.
• 1+ year of supervisory or lead experience preferred.
• Strong knowledge of custodial procedures, floor care equipment, and cleaning chemicals.
• Understanding of workplace safety standards, PPE use, and compliance practices.
• Experience with scheduling, staffing coordination, and workforce support.
• Strong communication and leadership skills with the ability to work effectively with employees, leadership, and customers.
• Basic computer proficiency, including Microsoft Office (Word, Excel, Outlook).
• Ability to maintain accurate records and operational documentation.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Valid driver’s license required.

Physical Requirements

Employees must have the ability to perform the following physical demands for extended periods of time with or without assistance. The physical demands of this position may be reasonably accommodated for individuals with disabilities to perform the essential functions on a case‑by‑case basis.

• Must be able to lift and/or move up to 50 pounds.
• May be required to reach, kneel, walk, stand, and use repetitive motion for several hours at a time based on position duties.
• Work may require repetitive motion, reaching, lifting, kneeling, and walking. Standing or sitting for several hours at a time, climbing in and out of a vehicle, and up and down stairs may also be required.
• Must have the perseverance to work effectively under pressure for extended periods of time.

Requirements

• A valid state driver’s license is required with the ability to obtain and maintain coverage by Tessera’s insurance.
• Access to a federal military installation requires a REAL ID-compliant driver's license or an acceptable alternative, such as a U.S. passport or military ID, in accordance with the REAL ID Act. Please visit this website for more information: https://www.dhs.gov/real-id.
• Must be able to obtain and maintain applicable security clearances and installation access. A background check and E-Verify will be conducted for this position.
• Tessera complies with Spokane County's Ordinance C36666 (Ban the Address), your application can include a PO Box, mailing address or another address where you could receive mail if needed. Your physical address is not required as part of the application. If you prefer not to provide an address at all as part of the application, please write: "do not wish to provide" in the address line and you can use Spokane, WA 99202 for city, state and zip code.

Tessera is a national non-profit, government contractor that is dedicated to “Creating Opportunities for People with Disabilities” through hiring and supporting individuals with disabilities and veterans with disabilities. We take pride in our mission-focused culture, our Core Values, Diversity, Partnership, Commitment, Integrity, and Quality, and our dedication to providing a safe and respectful work environment to our employees.

Individuals With Disabilities Are Encouraged To Apply.

Tessera is here to help you with the recruitment process.

Tessera is an Equal Opportunity Employer - Women/Minority/Veteran/Disabled - Tessera participates in E-Verify.