Operations Supervisor- Day Shift

CSG; Omaha (NE); On-site; USD 61,000 - 98,000; Full time

Benefits offered by this job

Health Insurance starting Day 1

Climate controlled work environment

Paid Vacation

Job summary

CSG in Omaha, NE is seeking an Operations Supervisor for the day shift to lead a 20+ member team and drive efficient production processes for print and mail operations. You will report to the Design Delivery Center Leader and ensure daily workflow, deadlines, and quality standards are met.

This role requires at least 3 years of production leadership, the ability to stand for long hours, 12-hour shifts (6 AM–6 PM) including some weekends and holidays, proficiency with Microsoft Excel, and strong

Qualifications

• Have a minimum of 3 years of production leadership experience, at a supervisor or lead level with print and mail expertise.
• Has experience working in a fast-paced environment that requires the ability to assess situations and make decisions quickly and can manage workloads to meet contractual Service Level Agreements and OLAs.
• Are dependable and are open to working a 12-hour rotating shift schedule of 6 AM - 6 PM, including some weekends and holidays.
• Can use a personal computer and has a solid understanding of Microsoft Office applications, specifically Excel and can perform basic mathematical calculations.
• Can stand/walk for 95% of the shift.
• Able to bend stoop and lift materials between 25-50 lbs on a frequent basis.
• Proficient in English in a business environment.

Responsibilities

• Report to Design Delivery Center Leader to contribute towards managing the daily work processes, procedures, volumes, and deadlines.
• Monitor departments daily.
• Identify and report on inefficiencies and successes.
• Ensure compliance with OSHA standards, including maintaining safe working environments.
• Be responsible for adherence to contractual SLA & OLA standards.
• Any potential deviation must be escalated and followed up with appropriate documentation.
• Track all statement holds, reruns, respools, releases and any other special instructions to ensure the correct mailing of products associated with the Production Facility.
• Coach and provide performance management to a team of 20+ team members.

Skills

Production leadership

Excel

English proficiency

Team coaching

Tools

Microsoft Office

Job description

Hi, I'm Lolitta Tucker, your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background.

Operations Supervisor - Day Shift

• Report to Design Delivery Center Leader to contribute towards managing the daily work processes, procedures, volumes, and deadlines.
• Monitor departments daily.
• Identify and report on inefficiencies and successes.
• Ensure compliance with OSHA standards, including maintaining safe working environments.
• Be responsible for adherence to contractual SLA & OLA standards.
• Any potential deviation must be escalated and followed up with appropriate documentation.
• Track all statement holds, reruns, respools, releases and any other special instructions to ensure the correct mailing of products associated with the Production Facility.
• Coach and provide performance management to a team of 20+ team members.

Candidate Requirements

• Have a minimum of 3 years of production leadership experience, at a supervisor or lead level with print and mail expertise.
• Has experience working in a fast-paced environment that requires the ability to assess situations and make decisions quickly and can manage workloads to meet contractual Service Level Agreements and OLAs.
• Are dependable and are open to working a 12-hour rotating shift schedule of 6 AM - 6 PM, including some weekends and holidays.
• Can use a personal computer and has a solid understanding of Microsoft Office applications, specifically Excel and can perform basic mathematical calculations.
• Can stand/walk for 95% of the shift.
• Able to bend stoop and lift materials between 25-50 lbs on a frequent basis.
• Proficient in English in a business environment.

CSGer Perks & Benefits

• Health Insurance benefits starting on Day 1!
• Climate controlled work environment
• Paid Vacation, Volunteer, and Holiday Time Off and so much more!

Position Pay Range: This range represents the low and high end of the salary range for this position. Actual salaries will vary based on factors including but not limited to geographical location and experience.

$61,495.58-$98,390.87

This role is eligible for a bonus opportunity.

Location(s): US.NE.Omaha.DDC

Accommodation

Accommodation: If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at [phone] or email us at [e-mail]. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.

Guiding Principles

• Impact: Always help and empower others, whether they're colleagues or customers. When our employees set their minds to something, great things happen.
• Integrity: Do what's right for our customers and our people while being authentic. We treat everyone with trust and respect-that's just who we are.
• Inspiration: Be bold in the way we think and passionate about the work you do. Test out innovative ideas without the fear of failure.

Our Story

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy. By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are.

CSG Inclusion & Impact

Learn more about CSG Inclusion & Impact here.

Our Culture & Recognition

Our culture is award-winning: CSG has been recognized a US News & World Report "Best Companies to Work For" for 2025-2026, a Newsweek "America's Greatest Workplaces in Tech" for 2025 and "The Top Company in Technology for Women to Work" for 2025, among many others.