Operations Supervisor, Courtyard at Kennedy

Delaware North; Orlando (FL); On-site; USD 60,000 - 80,000; Full time

Job summary

Delaware North is seeking a full-time Operations Supervisor at the Courtyard at Kennedy in Titusville, Florida. The role involves supporting front and back of house teams, ensuring quality standards, and offering career growth opportunities in an exciting environment near the Kennedy Space Center.

Benefits

Health, dental, and vision insurance

401k with company match

Paid vacation days and holidays

Paid parental bonding leave

Tuition or professional certification reimbursement

Weekly pay

Employee discounts on food at on-site restaurants

Generous Marriott discounts

Referral bonus – earn $200 for each eligible referral

Training and development opportunities

Qualifications

• Housekeeping experience required, supervisory experience preferred.
• Must be at least 21 years old to apply.

Responsibilities

• Coordinate daily activities with housekeeping and staffing.
• Train and supervise front desk and housekeeping team members.
• Inspect guest rooms and public outlets daily.

Skills

Housekeeping

Guest Service

Supervisory Skills

Tools

HotSOS

Property Management Systems

Job description

The opportunity

Delaware North Parks and Resorts is hiring a full-time Operations Supervisor to join our team at the Courtyard at Kennedy in Titusville, Florida. As an Operations Supervisor, you will be responsible for supporting both our front and back of house team members on a rotating basis. If you are looking for a role offering fast-paced daily work and career growth opportunities, apply today.

Pay

$20.00 - $25.00 / hour

Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

What we offer

Our location on the Intracoastal waterway directly across from Kennedy Space Center's launchpads makes for one exciting work environment. Our resort hotel with rooftop bar and restaurant and expansive pool area attracts guests from around the globe. Join our team and you can watch rocket launches and meet astronauts while getting paid!

• Health, dental, and vision insurance*
• 401k with company match*
• Paid vacation days and holidays*
• Paid parental bonding leave*
• Tuition or professional certification reimbursement*
• Weekly pay
• Employee discounts on food at on-site restaurants
• Generous Marriott discounts
• Referral bonus – earn $200 for each eligible referral
• Training and development with opportunities for internal mobility and growth including the chance to work at our other locations nationwide

*Available for full-time, year-round team members

What will you do?

• Coordinate daily activities with housekeeping and staffing to ensure guest rooms and public areas are cleaned, and perform cleaning duties when necessary.
• Inspect guest rooms and public outlets daily to ensure adherence to the quality assurance program and follow up on maintenance requests.
• Prepare weekly inventory, check in supplies, and report discrepancies, while completing the daily housekeeping report.
• Train and supervise front desk team members and/or housekeeping team members, ensuring adherence to quality standards, deadlines, and proper procedures; evaluate team member job performance and recommend rewards or corrective actions.
• Provide guidance to team members on handling difficult problems and resolving escalated guest complaints, and implement policies, procedures, and service standards in conjunction with management.
• Perform cleaning duties on slower days or when staff shortages occur.
• Prepare and issue work schedules, deadlines, and duty assignments for office or administrative team members.

More about you

• Must be at least 21 years old to apply.
• Housekeeping experience required with supervisory experience preferred.
• Front desk experience preferred.
• Experience with computer programs including HotSOS and property management systems.
• Previous commercial cleaning and guest service experience preferred.
• Working knowledge of cleaning utensils, dryers, vacuum cleaners, tools, and fixtures.
• Ability to follow instructions and work well under pressure.

Physical requirements

• Frequent climbing of stairs, bending, stooping, reaching, kneeling, standing, walking, and carrying.
• Use of hands to operate cleaning equipment and complete scrubbing/washing duties.
• Ability to push carts weighing up to 200 lbs and occasionally lift/move up to 50 pounds.
• Visual acuity sufficient to inspect cleanliness of rooms and surfaces.
• Regular exposure to fumes, chemicals, and sometimes wet, outdoor, or humid conditions.

Shift details

Day shift
Evening shift
Holidays
Evenings as needed
Weekends

Who we are

Delaware North operates Courtyard by Marriott Titusville - Kennedy Space Center in Florida. The Space Bar, a rooftop deck, offers a broad, casual menu, space-inspired cocktails, and views of the launch complexes. Amenities include extended suites, ground-floor rooms, a large outdoor pool with a children’s section, and more. As a Delaware North team member, you'll receive career development and growth opportunities, and cross-training.

Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a legacy: a family-owned company with over 100 years of history. Our operations span the globe, offering unique paths to growth and success.

We believe in loving where you work. With jobs in iconic sports arenas, national parks, casinos, and more, we pride ourselves on providing great experiences. Whether in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re committed to helping you achieve your career goals.

Together, we’re shaping the future of hospitality — come grow with us!

Equal Opportunity Employer

Delaware North, along with its subsidiaries, is an equal opportunity employer, providing opportunities without regard to race, color, religion, sex, gender identity, national origin, age, disability, veteran status, sexual orientation, or any other protected status.