Operations Supervisor- Commercial Vault

Frost Bank; San Antonio (TX); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical benefits

401(k) matching

Paid time off

Tuition reimbursement

Job summary

Frost Bank in San Antonio, Texas seeks an Operations Supervisor to lead a team and manage the daily workflow of the Operations department. You will supervise staffing, train personnel, and ensure accurate handling of customer receivables to maximize cash flow and minimize fraud.

Our ideal candidate has strong communication and organizational skills, with experience in bank operations and leadership. You will uphold internal controls and collaborate with vendors to keep systems running smoothly.

Qualifications

• Strong written and verbal communication required.
• Organizational skills and attention to detail.
• Bank operations experience preferred; leadership background.

Responsibilities

• Supervise daily workflow of Operations department.
• Ensure staffing and training of personnel.
• Reconcile internal accounts and support billing accuracy.
• Collaborate with vendors on software/hardware issues.
• Maintain internal controls and drive integrity in operations.

Skills

Leadership

Communication

Organizational skills

Microsoft Office

Bank operations

Tools

Microsoft Excel

Job description

Job Description

It’s about being the person that wants to see other succeed.

Are you always looking for innovative ways to help people?

Do you love serving others and enjoy lending a helping hand regardless of the issue?

Do you strive to lead by example and want to play an integral role in the development of your team? If so, then the Operations Supervisor role might be for you!

At Frost, it’s about more than a job. It’s about having a flourishing career where you can thrive, both in and out of work.

At Frost, we’re committed to fostering an environment that reflects our values and encourages team members to be the best they can be.

In joining our adaptable, integrity-driven team, you’ll become part of Frost’s over 150-year legacy of providing unparalleled financial services.

Who you are

As an Operations Supervisor, you are our leader, providing guidance and support to every single team member on your team.

In this role, you will be responsible for supervising the daily workflow of an Operations department assuring the accurate and timely handling of our customer’s receivables in order to maximize their cash-flow and minimize fraud.

Our supervisors have a genuine care for people and enjoy developing people and do it with integrity, caring and excellence in mind.

What you’ll do

• Supervise department to ensure area is adequately staffed on a day-to-day basis and that all personnel are properly trained
• Allocate, direct and monitor daily workflow in and out of the area to ensure work is procedural steps are followed and operating deadlines are met
• Review and recommend new work procedures to make daily operations in the area more efficient
• Handle exception items using established guidelines; refer more complex problems to the department manager
• Assist in conducting performance evaluations and making personnel recommendations
• Reconcile internal accounts on a daily basis and provide Corporate Billing with timely and correct data for billing to Customers using this service
• Ensure that the area is adequately staffed on a day-to-day basis and insure that all personnel are trained and adhering to processing procedures
• Contact and communicate with vendors regarding software and hardware issues
• Ensure that internal controls are in place and functioning properly
• Always take action using Integrity, Caring, and Excellence to achieve all-win outcomes

What you’ll need

• Excellent written and verbal communication skills
• Organizational skills
• Proficient in Microsoft computer applications
• Additional Preferred Skills: Bank operations experience within assigned department Leadership experience.

Our Benefits

At Frost, we care about your health, your family, and your future and strive to have our benefits reflect that.

This includes:

• Medical
• dental
• vision
• long-term disability
• life insurance
• 401(k) matching
• Generous holiday and paid time off schedule
• Tuition reimbursement
• Extensive health and wellness programs, including our Employee Assistance Program
• Referral bonus program + more!

Since 1868, Frost has dedicated their expertise to provide exceptional banking, investment, and insurance services to businesses and individuals throughout Texas.

Frost is one of the 50 largest U.S. banks by asset size and is a leader in banking customer satisfaction.

At Frost, it’s about being part of something bigger.

Our Most Important Relationship Starts Here Frost’s commitment to cultivate long-term relationships is one of the reasons we’re recognized a premier employer in the financial services industry.

To attract qualified professionals, we offer an environment that’s supportive of both your professional and personal goals by providing our employees with competitive salaries and an outstanding benefits package.

Frost was named to Forbes magazine's list of the Best Employers.

Frost is an Equal Opportunity Employer and does not discriminate on the basis of any protected trait, including sex, sexual orientation, gender identity, race, ethnicity, disability, or veteran status. View Employment Notices and Policies