Operations Supervisor- Commercial Insurance (Remote)

Insurance Office of America; Bainbridge (GA); Remote; USD 75,000 - 105,000; Full time

Benefits offered by this job

Competitive salary & bonus

Health insurance

Paid holidays & vacation

401K with employer match

Career progression opportunities

Job summary

Insurance Office of America is seeking an Operations Supervisor – Commercial Lines to lead Account Management staff, oversee day-to-day operations, and ensure service excellence. This role manages a book of business, develops staff, and ensures compliance with procedures.

The position emphasizes strong client service, data accuracy, and process optimization. The role supports remote work within the Southeastern US with on-site exceptions and a focus on leadership, coaching, and policy

Qualifications

• 5+ years of industry experience; or 7+ years of sales, marketing or relationship management experience.
• Thorough knowledge of insurance brokerage and client needs.
• Active licensing required.
• Professional designations preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma (or equivalent).

Responsibilities

• Monitor productivity, efficiency, quality, and service standards.
• Lead Account Management staff and provide coaching and guidance.
• Ensure HR policies and processes are followed.
• Recruitment, onboarding and staff development.
• Manage an assigned book of business and client relationships.
• Oversee policy administration, placement, billing, and renewals.
• Analyze performance data and take action to improve service levels.

Skills

Analytical skills

Problem-solving

Customer service

Communication

Multitasking

Organizational skills

Education

High School Diploma

Tools

MS Office

Job description

Job Description

Title: Operations Supervisor – Commercial Lines

Book Focus: General

Work Mode: Remote (Southeastern US only) | Location/Supporting: Longwood, FL | Book Focus: General

Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations

About the Role

The Operations Supervisor – Commercial Lines is responsible for direct leadership and day-to-day oversight of Account Management staff within the branch. This includes guiding team performance, ensuring compliance with established processes and procedures, maintaining service excellence, supporting staff development, and strengthening operational efficiency. Additionally, this role serves as a senior-level resource for complex client service needs and manages an assigned book of business.

Key Responsibilities

• Performance Standards: Monitor productivity, efficiency, quality, and service standards.
• Culture Promotion: Promote IOA culture and support team engagement.
• Professional Development: Support ongoing staff training and development.
• Succession Planning: Develop future branch operations leaders.
• Direct Staff Management: Lead Account Management staff and provide coaching and guidance.
• HR Management: Ensure compliance with HR policies and processes.
• Recruitment and Onboarding: Participate in hiring, interviewing, and onboarding.
• Performance Communication: Deliver evaluations and maintain transparent communication with leadership.
• Workflow Management: Assign and balance workloads to ensure service continuity.
• Operational Process Excellence: Implement and enforce processes and best practices.
• Data Analysis: Monitor and interpret performance data and take action as needed.
• Data Integrity: Maintain accurate data across agency and carrier systems.
• Account Management: Manage an assigned book of business.
• Technical Support: Serve as a subject matter expert for coverage and service questions.
• Client Relationship Management: Manage client relationships and support renewals and service needs.
• Policy and Service Administration: Oversee policy administration, placement, billing, claims support, and documentation of accuracy.
• Renewal and New Business Execution: Lead or support the full renewal and new business process.
• Service Excellence: Deliver excellent service and proactively anticipate client needs.
• Culture Promotion: Promote IOA culture and improve engagement.
• Policy Compliance: Stay updated on company policies and procedures.
• Champion IOA Values: Demonstrate integrity and leadership.

Ideal Candidate Qualifications

• 5+ years of industry experience; or 7+ years of sales, marketing or relationship management experience
• Thorough knowledge of insurance brokerage and client needs
• Required active licensing
• Professional designations preferred
• Strong analytical, problem-solving, and decision-making skills
• Exceptional customer service, communication, multitasking, and organizational skills
• Proficiency in MS Office (Outlook, Word, Excel)
• High School Diploma (or equivalent)

What We Offer

• Competitive salaries and bonus potential
• Company-paid health insurance
• Paid holidays, vacations, and sick time
• 401K with employer match
• Professional growth and career progression opportunities