Operations Supervisor - 2nd Shift

owensminor; Jacksonville (FL); On-site; USD 80,000 - 96,000; Full time

Benefits offered by this job

Healthcare plan

Educational assistance

Employer-paid life insurance

Disability coverage

Adoption assistance

Fertility benefits

Health Savings Account (HSA)

401(k)

Job summary

Owens & Minor leads distribution center operations by managing teams, driving performance across safety, quality, and productivity metrics, and ensuring efficient day-to-day execution. Coaches and develops staff while improving processes, ensuring compliance, strong customer service, and operational excellence in a fast-paced environment.

Schedule: Monday–Friday, 3pm start time. This role requires coordinating with warehouse operations, transportation, and account teams to implement process

Qualifications

• Experience leading distribution center operations and teams.
• Strong focus on safety, quality, and productivity.
• Coaching and developing staff in a fast-paced environment.

Responsibilities

• Directs Operations activities and teammates for one or more functions within a Distribution Center (DC).
• Manages teammate time, attendance, and schedules for assigned function areas.
• Provides proactive performance feedback and coaching to teammates.
• Oversees training and succession planning for assigned functions.
• Works with Operations leadership to improve DC metrics and financial performance.
• Recommends expenses and capital investments for assigned functions.
• Ensures achievement of KPIs in Safety, Quality, Productivity, and Turnover.
• Resolves customer service issues related to service quality, pick/pack, and deliveries.

Job description

Owens & Minor is a global healthcare solutions company providing essential products, services and technology solutions that support care delivery in leading hospitals, health systems and research centers around the world. For over 140 years, Owens & Minor has delivered comfort and confidence behind the scenes, so healthcare stays at the forefront, helping to make each day better for the hospitals, healthcare partners, and communities we serve. Powered by more than 14,000 teammates worldwide, Owens & Minor exists because every day, everywhere, Life Takes Care™.

Global Reach with a Local Touch

• 140+ years serving healthcare
• Over 14,000 teammates worldwide
• Serving healthcare partners in 80 countries
• Manufacturing facilities in the U.S., Honduras, Mexico, Thailand and Ireland
• 40+ distribution centers
• Portfolio of 300 propriety and branded product offerings
• 1,000 branded medical product suppliers
• 4,000 healthcare partners served

Benefits

• Comprehensive Healthcare Plan - Medical, dental, and vision plans start on day one of employment for full-time teammates.
• Educational Assistance - We offer educational assistance to all eligible teammates enrolled in an approved, accredited collegiate program.
• Employer-Paid Life Insurance and Disability - We offer employer-paid life insurance and disability coverage.
• Voluntary Supplemental Programs - We offer additional options to secure your financial future including supplemental life, hospitalization, critical illness, and other insurance programs.
• Support for your Growing Family - Adoption assistance, fertility benefits (in medical plan) and parental leave are available for teammates planning for a family.
• Health Savings Account (HSA) and 401(k) - We offer these voluntary financial programs to help teammates prepare for their future, as well as other voluntary benefits.
• Paid Leave - In addition to sick days and short-term leave, we offer holidays, vacation days, personal days, and additional types of leave - including parental leave.
• Well-Being - Also included in our offering is a Teammate Assistance Program (TAP), Calm Health, Cancer Resources Services, and discount programs - all at no cost to you.

The anticipated salary range for this position is: $80k/yr plus annual incentive bonus of up to 10%. Actual compensation offered may vary based on job related factors such as experience, skills, education and location. For internal teammates, a compensation percentage increase will be reviewed and determined in partnership with HR, taking into consideration internal equity and relevant experience.

Schedule: Monday-Friday - 3pm start time

Summary

Leads distribution center operations by managing teams, driving performance across safety, quality, and productivity metrics, and ensuring efficient day-to-day execution. Coaches and develops staff while improving processes. Ensures compliance, strong customer service, and operational excellence in a fast-paced environment.

Core Responsibilities

• Directs Operations activities and teammates for one or more functions within a Distribution Center (DC).
• Manages teammate time, attendance, and schedules (work shift, vacation) for assigned functional area(s).
• Provides proactive performance feedback to teammates within assigned functions, assisting teammates, providing coaching and corrective action where needed.
• Oversees assigned functions' training, ensuring teammates receive appropriate training for their assigned job functions. Makes succession planning recommendations, assisting in identifying, attracting, developing, coaching, and retaining talent.
• Works with Operations leadership to execute initiatives to improve DC metrics that drive financial performance.
• Recommends expenses and capital investments for assigned functions.
• Responsible for achievement of assigned functions' Key Performance Indicators in the areas of Safety, Quality, Productivity, and Turnover.
• Makes recommendations and implements customer service for assigned functions, resolving issues relating to service quality, pick pack and ship requirements, and deliveries. Coordinates with local Account Management team, Transportation, Client Engagement Center (CEC), and Corporate Operations as needed.
• Supports and implements the conversion of new customers at the DC to ensure successful implementation of new business.
• Supervises assigned functions' adherence to company developed SOP's / WI's for warehouse management and transportation.
• Supports the monitoring and reporting of assigned functions' performance, assisting with implementing root cause analysis to consistently work towards improving teammate relations, customer quality, and operational efficiency.
• Ensures adherence to all regulatory requirements regarding scheduled drugs, hazardous material, dating merchandise, storage requirements and reporting agencies (DOL, DEA, FDA, OSHA, etc.). Acts as the Designated Representative (DR) for the DC where required by licensing and compliance laws / regulations.