Operations Supervisor - 1st. Shift

The Suddath Companies; Waterloo (MD); On-site; USD 62,000 - 84,000; Full time

Benefits offered by this job

401(k) with company match

Weekly pay for hourly employees

Biweekly pay for salaried employees

PTO and holidays

Tuition reimbursement

Job summary

The Suddath Companies is seeking an Operations Supervisor to oversee day-to-day warehouse operations across shifts, ensuring safety, efficiency and service levels. You will lead frontline staff, drive productivity, and support planning and continuous improvement in a fast-paced environment.

Responsibilities include coordinating shipping/receiving, inventory control, and working with cross-functional teams to meet customer requirements. Strong leadership and prior WMS experience are essential.

Qualifications

• Bachelor’s degree in Logistics, Supply Chain, Business, or a related field preferred.
• Minimum 3 years of progressive warehouse or distribution operations experience.
• Experience leading frontline operations staff in a high-volume or complex warehouse environment.
• Experience with WMS, labor tracking, and operational performance metrics.
• Safety compliance, operational planning, and employee performance management.

Responsibilities

• Lead, direct, and coordinate daily warehouse operations to ensure safe, efficient, and accurate execution of shipping, receiving, inventory control, and material handling activities.
• Provide direct leadership, coaching, and accountability for operations staff, including work prioritization and staffing alignment.
• Monitor productivity, labor utilization, quality, and service level metrics; analyze trends and implement continuous improvements.
• Support workforce planning activities including scheduling, onboarding, training, and performance feedback.
• Ensure OSHA safety compliance and oversee equipment maintenance and security procedures.
• Serve as primary escalation point for customer issues and communicate outcomes.
• Coordinate with cross-functional teams to meet customer requirements and business objectives.
• Maintain accurate operational documentation and system transactions (WMS).

Skills

Leadership

Operations management

Staffing planning

Education

Bachelor’s degree in Logistics, Supply Chain, Business or related field

Tools

WMS

Job description

Why Choose Suddath to “Move” your Career to the Next Level?At Suddath, you can be part of something special and inclusive! Join a team that has a 100+ year reputation for excellence as an innovative, growing and financially stable company that is dedicated to promoting a culture that thrives on inclusion and diversity. From numerous awards to being recognized as one of the best places to work, Suddath offers a caring, family environment while providing relocation and logistics services to people and companies all around the world.What We Offer!A competitive wage with a comprehensive benefits package, including a 401(k) plan with company matchingWeekly pay for hourly-paid employees. Biweekly pay for salaried employees.Paid Time Off (PTO) and paid company holidaysA tuition reimbursement plan where employees are encouraged to continue their education and developmentFor more information on our benefit offerings, please visit https://suddath.com/about/careers/ and scroll down to view our employee benefits.This position starting pay is $73,000.SUMMARY:The Operations Supervisor is responsible for overseeing day‑to‑day warehouse operations across assigned shifts, teams, or accounts while ensuring operational efficiency, safety compliance, and customer service expectations are consistently met. This role provides direct leadership to operations staff, drives productivity and performance outcomes, and supports operational planning, staffing, and continuous improvement initiatives. The Operations Supervisor exercises independent judgment and serves as the primary on‑site operational leader in complex locations, operating between frontline execution and management oversight.Essential Duties and Responsibilities:Lead, direct, and coordinate daily warehouse operations to ensure safe, efficient, and accurate execution of shipping, receiving, inventory control, and material handling activitiesProvide direct leadership, coaching, and accountability for operations staff, including work prioritization, staffing alignment, and real‑time operational decision‑makingMonitor productivity, labor utilization, quality, and service level metrics; analyze trends and implement corrective actions or process improvementsSupport workforce planning activities including scheduling, onboarding, training, performance feedback, and corrective action in partnership with managementEnsure compliance with OSHA regulations, company safety policies, security procedures, and operational standardsServe as the primary escalation point for customer issues, operational disruptions, and employee concerns; drive resolution and communicate outcomesCoordinate with cross‑functional teams (Operations, Transportation, Customer Service, HR) to meet customer requirements and business objectivesOversee proper use, inspection, and maintenance of warehouse equipment, material handling tools, and facility resourcesEnsure accuracy and completeness of operational documentation, inbound/outbound paperwork, inventory records, and system transactions (WMS)Assist with physical inventories, audits, and implementation of new processes, customer requirements, or operational initiativesModel leadership behaviors and promote a culture of safety, accountability, engagement, and continuous improvementQUALIFICATONS:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functionsEducation & ExperienceBachelor’s degree in Logistics, Supply Chain, Business, or a related field preferred. Minimum 3 years of progressive warehouse or distribution operations experience. Equivalent combination of education and experience will be considered.Prior experience leading frontline operations staff in a high‑volume or complex warehouse environment required. Experience with warehouse management systems (WMS), labor tracking, and operational performance metrics. Demonstrated experience with safety compliance, operational planning, and employee performance management.Working Conditions:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Outdoors and indoor shop environment with adequate ventilation. Exposure to vibration, improperly illuminated or awkward and confining work spaces. Working above ground level where the possibility of falling exists. Frequent lifting and carrying of items. Loud noises typicalPhysical Activity Level:While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands to finger, handle or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl, see clearly and talk or hear. The employee must regularly lift and/or move up to 49 pounds unassisted. The employee must be able to carry and climb a ladder. Must be capable of standing and walking for extended periods. Must be able to twist, stoop, squat, reach above shoulder level and crouch on a frequent basis. Must be able to use hands and feet simultaneously and for repetitive movements.Working Conditions:Outdoors and indoor shop environment with adequate ventilation. Exposure to vibration, improperly illuminated or awkward and confining work spaces. Working above ground level where the possibility of falling exists. Frequent lifting and carrying of items. Loud noises typical.The Suddath Companies is a multifaceted group of companies that specialize in worldwide corporate employee relocations, household moving, warehouse and logistics management and specialized transportation services.The Suddath Companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.