Operations Supervisor

Nuvance Health; Woodmere (NY); On-site; Full time

Job summary

A leading health solutions company is seeking an Operations Supervisor who will support store management in executing store performance and fostering consumer loyalty. The ideal candidate should possess strong communication skills, the ability to supervise effectively, and a focus on customer service. This full-time role offers a flexible schedule and a comprehensive benefits package.

Benefits

Affordable medical plans

401(k) with matching

Employee stock purchase plans

Flexible work schedules

Paid time off

Family leave

Qualifications

• Advanced communication, supervision, and influencing skills are crucial.
• Deductive reasoning ability required for effective management.
• Ability to work flexible schedule including early mornings and weekends.

Responsibilities

• Supervise the store's crew and ensure smooth store operations.
• Assist customers with inquiries and promote a positive shopping experience.
• Support execution of displays and manage pricing of merchandise.

Skills

Analytical skills

Communication skills

Supervision skills

Education

High School diploma or equivalent

Job description

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels, and more than 300,000 purpose-driven colleagues—caring for people where, when, and how they choose in a way that is uniquely more connected, more convenient, and more compassionate. And we do it all with heart, each and every day.

Position Summary

An Operations Supervisor is a key leader supporting the CVS Store Management team in planning and driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. When there is no manager onsite, the Operations Supervisor leads the store and supervisory staff, ensures that store operations run smoothly, and is responsible for ensuring the completion of all opening and closing procedures.

Essential Functions:

1. Management
2. Work effectively with store management and store crews
3. Supervise the store's crew through assigning, directing, and following up on all activities
4. Effectively communicate information both to and from store management and crews

1. Customer Service
2. Assist customers with their questions, problems, and complaints
3. Promote CVS customer service culture (Greet, offer help, and thank)
4. Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers
5. Provide colleagues personalized customer service feedback and coaching (e.g., myImpact coaching; myCustomer feedback; personal observations)
6. Maintain customer/patient confidentiality

1. Merchandise/Presentation
2. Price merchandise
3. Stock shelves
4. Support the planning, execution of displays, signage, and inventory of weekly, promotional, and seasonal merchandise
5. Support the planning, execution, display, and maintenance of off-shelf merchandise

Required Qualifications

• Deductive reasoning ability, analytical skills, and computer skills.
• Advanced communication, supervision, and influencing skills
• Ability to work a full-time flexible schedule, including early mornings, overnight, and weekends, with overtime as needed, and respond to urgent issues when they arise

Preferred Qualifications

• Experience as a retail supervisor

Education

High School diploma or equivalent preferred but not required.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is: $17.25 - $26.00. This range represents the base hourly rate or annual salary, with the actual offer depending on experience, education, geography, and other relevant factors.

Our Commitment

We value our colleagues and offer a comprehensive benefits package, including:

• Affordable medical plans, 401(k) with matching, and employee stock purchase plans
• No-cost wellness programs, counseling, and financial coaching
• Flexible work schedules, paid time off, family leave, and other benefits depending on eligibility

For more information, visit https://jobs.cvshealth.com/us/en/benefits

Application deadline: 08/26/2025

Qualified applicants with arrest or conviction records will be considered in accordance with applicable laws.