Operations Supervisor

Ryder System, Inc.; Fontana (CA); On-site; USD 68,000 - 83,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid time off

Job summary

Ryder System, Inc. in Fontana, CA is seeking an Operations Supervisor to assist the Operations Manager with shift-level operations and personnel.

You will oversee technicians, customer service coordinators, and shop staff, ensuring safety, quality, and on-time performance while meeting labor and financial targets. This role offers growth potential within Ryder's shop environment, with cross-functional training and a path toward Operations Manager.

Qualifications

• H.S. diploma/GED required.
• Associate or Bachelor’s degree in maintenance ops preferred.
• Maintenance/shop experience required; supervisory experience preferred.

Responsibilities

• Workflow management: scheduling and assigning work to technicians.
• Labor management and performance assessments.
• Customer management including issue resolution and uptime.
• Asset management and parts inventory oversight.
• Quality management with inspections and root-cause analysis.

Skills

Leadership

MS Office

Vehicle diagnostics knowledge

Education

H.S. diploma/GED

Associate's degree preferred

Bachelor's degree preferred

Job description

Job Description

The Operations Supervisor assists the Operations Manager with the operations and personnel for a shift of a particular location. The Operations Supervisor may have supervisory duties of employees on a shift, including but not limited to: Technicians-In-Charge, Customer Service Coordinators, Technicians, and Service Employees. The Operations Supervisor must be able to accomplish results and ensure business objectives and labor requirements are met. The Ops Supervisor is responsible for ensuring the customers' needs are being met while balancing financial, operating, quality, safety and asset targets against the requirements of the business. This position is responsible for managing the location’s performance against metrics to meet and/or exceed assigned objectives. The Ops Supervisor will receive cross-functional training to support others within the shop. As with all Ryder shop positions, the Operations Supervisor, or “Shift Supervisor”, is responsible for adhering to all Ryder Maintenance Operations policies and procedures.

This role may be a developmental position to prepare incumbents for the Ops Manager role because we allow you to carve out your own career path and promote from within, based on performance. The continuous, on-the-job experience here at Ryder opens up other opportunities and provides a long-lasting career.

Shop Location: Fontana, CA

Hours: 1:30PM TO 11PM

Schedule: Tuesday-Saturday

Hourly | Paid Weekly!

• Ryder offers comprehensive health and welfare benefits, including medical, prescription, dental, vision, life insurance, and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.


• Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Essential Functions

• Workflow Management:Responsible for work analysis, planning and scheduling, scheduling and assigning work to technicians, productivity tracking and optimization, shift and shop meetings, and RO review and approvalEnsures all warranty policies and procedures are executedResponsible for Triage of unscheduled customer drive-ins, and for communicating with customers and assigning work to technicians as appropriateResponsible for conducting yard checks to ensure proper work scheduling and prioritization




• Labor ManagementProvides management, training and development of all personnel assignedResponsible for Performance Management of all assigned personnel




• Customer Management:Responsible for customer relationship management to include issue resolutions, customersatisfactionand retention, as well as ensuring vehicle uptimeResponsible for customer communication protocol as it pertains to PM Scheduling & follow-up, breakdowns and vehicle status updatesConduct customer visits as required by the Customer Care Plan




• Asset Management:Directs his/her direct reports in maintaining the appearance and maintenance of assigned location, including sustaining 65 standards in all relevant shop areas of responsibilityEvaluates needs and makes recommendation for shop tooling and equipment requirementsAssist in the management and oversight of vehicle specifications and vehicle in· service/out-service processAssist in ensuring all vehicles have required specifications in SAMResponsible for Parts Inventory management, policies and procedures




• Quality Management:Responsible for Quality Inspections of PM & repairs, as well as performing In Process Reviews of non-PM workPerform breakdown root cause analysis, implement corrective actions locally, andwhen necessary, communicate issues to Technical Assistance CenterEnsure Cleanliness and quality of repair for all maintained vehiclesWork with Service Manager to ensure all technicians are properly trained and qualified, and TOPS plan is prioritized based upon Breakdown, Rework and Running Cost trendsMaintain control/visibility over shop floor activities to ensure proper root cause diagnosis by technicians and that the yield on all parts/components is optimizedAssist in the development and ensure implementation of Quality Assurance Audit Corrective Action plans and Continuous Improvement programsAccountable for maintenance of all relevant documentation required to meet and/or exceed local, state, federal, as well as customer requirementsEnsure Employee compliance with Safety and EPA regulations and requirements




• Financial Management:Responsible for ensuring shift/shop delivers against Net Maintenance Cost per Unit objectives without sacrificing quality, safety or customer satisfactionResponsible for cost control measures related to maintenance operations budget and location P&L statement to meet financial objectivesResponsible for successful execution of Maintenance Initiatives to attain or exceed specified financial targetsResponsible for Payroll, Purchase Order approval, as warranted, and invoice reconciliation, and fuel reconciliationResponsible for the customer bill back process to include identification, review and approval of bill back opportunitiesResponsible for ensuring proper documentation and explanation/ reporting ofre·billableactivityEnsure data integrity in the Shop Management Online system

Additional Responsibilities

• Performs other duties as assigned

Skills and Abilities

• Ability to professionallyrepresentRyder and competently interact with customer management




• Strong vehicle diagnostics/repair knowledge (preferred)




• Microsoft Office intermediate preferred

Qualifications

• H.S. diploma/GEDrequired




• Associate's degree preferred or 1-3 years or more experience in a maintenance operations environment required.Demonstrated success in a Ryder role may be substituted for this requirement




• Bachelor's degree preferred or 1-3 years or more experience in a maintenance operations environment required.Demonstrated success in a Ryder role may be substituted for this requirement




• Maintenance and Technical experience in a shop environmentrequired




• Supervisory experience preferred




• Experience with a Shop Management System preferred




• Microsoft Office intermediate preferred

#LI-AC

#INDexempt

#FB

Job Category

Maintenance

Our Culture & Commitment

At Ryder, you’re trusted to make an impact—while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety.

Your Voice. Your Success. The Future We Build Together.

Compensation Information

Pay Type

Salaried

Minimum Pay Range:

75,000

Maximum Pay Range:

75,000

Benefits Information

• Ryder offers comprehensive health and welfare benefits, including medical, prescription, dental, vision, life insurance, and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.


• Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Important Note

Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.

Security Notice for Applicants

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers .

Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at [e-mail] or 800-793-3754.

#wd