Operations Supervisor

RXO Inc.; Southfield (MI); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision plan

401(k) with company match

Paid time off

Job summary

RXO Inc. in Southfield, MI, is seeking an Operations Supervisor in Managed Transportation to oversee daily operations and supplier performance, ensuring on-time shipments and first-class customer service.

You will schedule workloads, monitor disputes, analyze delivery data, and drive process improvements across cross-functional teams while maintaining a safe, respectful work environment. This role requires at least 2 years in transportation or logistics and a bachelor's degree; Oracle

Qualifications

• 2 years of experience in transportation or logistics.
• Bachelor’s degree in a related field.
• Experience with Transportation Management Systems (TMS), preferably Oracle Transportation Management.
• Solid leadership and collaboration skills with the ability to supervise and influence employees.

Responsibilities

• Schedule daily workload based on input from customers.
• Update tracking information and resolve in-transit concerns.
• Investigate and resolve internal issues impacting performance and customer satisfaction.
• Monitor and prioritize disputes and escalation requests from customers and suppliers.
• Track and document delivery performance and maintain organized shipping documents.
• Maintain a safe work environment and promptly report issues to management.

Skills

Transportation experience

Leadership

Collaboration

Communication

Education

Bachelor's degree

Tools

Oracle Transportation Management

Job description

Accelerate your career at RXORXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.As a Operations Supervisor in Managed Transportation at RXO, you ’ll be responsible for overseeing daily operations and supplier performance. You’ll also ensure that all transportation, communication and customer service issues and requests are resolved in a manner that meets or exceed the customer's expectations.What your day-to-day will look like:Support s pecialist who are responsible for scheduling shipments , updating tracking information and resolving any in transit concernsInvestigate and resolve internal issues that impact job performance, employee morale and customer satisfaction, as well as issues submitted by customers, suppliers or clientsPractice continuous improvement bySchedule daily workload based on input from customerMonitor and prioritize weekly disputes and escalation requests from customer and supplier; compile supplier dispute data and chart supplier on-time shipping performanceTrack and document delivery performance; update and maintain organized files on all shipping documents and analyze root cause reasons for poor shipping performanceMaintain a safe work environment that is free from harassment, drugs and workplace violence; promptly document and report all issues, concerns and incidents to managementAt a minimum, you’ll need:2 years of experience in transportation or logisticsIt’d be great if you also have:Bachelor’s degree in a related fieldExperience working with a Transportation Management Systems (TMS), preferably Oracle Transportation ManagementExperience with process improvement initiativesSolid leadership and collaboration skills with the ability to effectively supervise, coach and influence employeesA willingness to work cross-functionally on multiple accountsExcellent verbal and written communication skills, including presenting clean, organized and thorough information and data appropriate for intended audienceDoes this sound like you? Check out what else RXO has to offer.Why Join Us:Our BenefitsComprehensive medical, dental, and vision plans401(k) retirement plan with up to 5% company matchPre-tax accounts to help streamline eligible expensesCompany-paid disability and life insuranceEmployee Assistance Program (EAP)Career and Leadership Development ProgramsPaid time off, company holidays, and volunteer daysOur CultureOur values are the key to our unique culture and our ability to deliver for everyone we serve.We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.The Next StepReady to join our team? We'd love to hear from you. Fill out an application now and join our talent community to learn about future opportunities. We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification.