Operations Supervisor

CHEP; Scarborough (ME); On-site; USD 68,000 - 90,000; Full time

Job summary

CHEP is seeking a 3rd Shift Supervisor to lead a 25-30-person overnight team (10:00 PM–8:00 AM) in a fast-paced pallet repair operation. You will model safe practices, coach staff, and drive continuous improvement across quality and cost performance.

You\'ll partner with operations leadership to onboard new hires, reinforce standard work, and ensure compliance with CHEP procedures while maintaining a positive, inclusive workplace on the production floor.

Qualifications

• Lead, coach, and motivate employees in a production setting.
• Experience in manufacturing, warehouse, or industrial environments.
• Proficient in Microsoft Office for reporting and communication.

Responsibilities

• Provide hands-on leadership by mentoring, coaching, and guiding employees, addressing employee relations issues, and fostering a positive and productive work environment.
• Lead and enhance safety performance on shift, promoting a proactive safety culture through training, accident prevention, and rehabilitation programs, ensuring compliance with safety standards.
• Manage shift maintenance activities, resolving equipment breakdowns in coordination with the maintenance team to maintain uninterrupted plant operations.
• Drive continuous improvement initiatives on shift, implementing best practices to enhance efficiency, quality, and cost-effectiveness across end to end operations.
• Monitor and manage the plant’s operational costs and yield, working closely with the Plant Manager to optimize performance and contribute to the overall plant objectives.
• Address performance and attendance matters in collaboration with HR, ensuring that all plant staff meet operational expectations.
• Ensure full compliance with CHEP procedures and work instructions, ensuring tasks are completed accurately and in line with company standards and operational goals.

Skills

Team leadership

Coaching employees

Manufacturing experience

Organizational skills

Safety and quality mindset

Tools

MS Office

Excel

Word

Job description

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world's biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

What does that mean for you? You'll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You'll help change how goods get to market and contribute to global sustainability. You'll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.

Job Description

Key Responsibilities May Include:

• Provide hands-on leadership by mentoring, coaching, and guiding employees, addressing employee relations issues, and fostering a positive and productive work environment.
• Lead and enhance safety performance on shift, promoting a proactive safety culture through training, accident prevention, and rehabilitation programs, ensuring compliance with safety standards.
• Manage shift maintenance activities, resolving equipment breakdowns in coordination with the maintenance team to maintain uninterrupted plant operations.
• Drive continuous improvement initiatives on shift, implementing best practices to enhance efficiency, quality, and cost-effectiveness across end to end operations.
• Monitor and manage the plant’s operational costs and yield, working closely with the Plant Manager to optimize performance and contribute to the overall plant objectives.
• Address performance and attendance matters in collaboration with HR, ensuring that all plant staff meet operational expectations.
• Ensure full compliance with CHEP procedures and work instructions, ensuring tasks are completed accurately and in line with company standards and operational goals.

Role Scope and Complexity

The 3rd Shift Supervisor is responsible for overseeing a team of approximately 25-30 production employees during the overnight shift (10:00 PM - 8:00 AM). This role involves leading day-to-day pallet repair operations, ensuring safety, quality, and productivity standards are met, and supporting a growing, developing workforce that includes several new employees. The supervisor is expected to balance operational execution with employee coaching, performance management, and continuous improvement in a fast-paced production environment.

Schedule, Travel, and Language Requirements

• Shift: 3rd Shift, 10:00 PM - 8:00 AM
• Travel: No travel required
• Languages: English required. French and Portuguese are not required but are considered a strong asset, as they support effective communication within a diverse workforce.

Key Projects and Focus (First 12 Months)

During the initial year, the post holder will play a key role in:

• Developing and stabilizing a budding pallet repair crew with a high proportion of new hires
• Establishing consistent work practices and reinforcing safety, quality, and productivity expectations
• Supporting onboarding, training, and skill development for new employees
• Building team engagement and accountability through positive, hands-on leadership
• Partnering with operations leadership on workforce growth, performance tracking, and continuous improvement initiatives

Required Qualifications and Technical Skills

• Prior experience leading teams in a manufacturing, warehouse, or industrial environment preferred
• Demonstrated ability to lead, coach, and motivate employees, particularly in a production setting
• Microsoft Office skills preferred, including basic use of Excel, Word, and email systems for reporting and communication
• Strong organizational, problem-solving, and communication skills
• Commitment to workplace safety, quality standards, and employee development

Team and Role Culture

This position supports a team that is actively growing and evolving. Success in the role requires a positive leadership approach, patience in developing new employees, and a willingness to be visible and engaged on the production floor. The 3rd Shift Supervisor is a key contributor to building a stable, high-performing overnight operation while reinforcing a respectful and safety-focused work culture.

Remote Type

Not Remote

Skills to succeed in the role

Adaptability, Adaptability, Change Management, Coaching, Computer Literacy, Cross-Functional Work, Data Analysis, Data-Driven Decision Making, Data Literacy, Delegation, Digital Literacy, Emotional Intelligence, Feedback, Inclusive Leadership, Innovation, Inspiring Others, Learn From Mistakes, Mathematic Literacy, Mentoring, Mentorship, Motivating Teams, Prioritization, Scheduling, Stakeholder Engagement, Strategic Thinking {+ 1 more}

We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.