Operations Supervisor

FedEx Supply Chain; Santa Teresa (NM); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive pay

401(k) match

Tuition reimbursement

Paid time off

Medical benefits

Life insurance

AD&D coverage

Disability coverage

Parental leave

Bereavement leave

Job summary

FedEx Supply Chain seeks an Operations Supervisor to lead daily warehouse operations, manage resources, and drive safety, quality, and KPI performance. You will supervise staff, coordinate schedules, and mentor teammates while ensuring inventory accuracy and compliant processes in a fast-paced environment.

The role emphasizes hands-on leadership, cross-training, and continuous improvement, with a focus on delivering reliable service for customer orders and supporting the Operations Manager on

Qualifications

• Bachelor's degree or military rank as listed.
• Experience in warehouse/supply chain with leadership skills.
• Experience supervising at least two direct reports.
• Strong organizational and analytical skills.
• Proven ability to drive continuous improvement and manage change.
• Excellent verbal and written communication skills.

Responsibilities

• Supervise at least two direct reports, coaching and performance management.
• Oversee daily, weekly, and monthly warehouse production activities.
• Prepare and distribute operational reports.
• Ensure schedules are followed and tasks completed.
• Manage vacation and time-off scheduling to meet customer needs.
• Lead floor operations and communicate work instructions and safety practices.
• Promote safety through walks, training, and JHA reviews.
• Maintain clean, organized workspace following 5S standards.
• Support the Operations Manager with special projects as needed.

Skills

Organizational skills

Analytical skills

Labor management experience

Prioritization

Problem-solving

Quality management methodologies

Continuous improvement

Change management

Lead under high-stress conditions

Verbal and written communication

Warehouse operations knowledge

Education

Bachelor's degree (related field)

Military rank E-6/E-7/O-1/O-2

6 months warehouse/supply chain leadership

Job description

Shift

Monday - Thursday - 2nd Shift (Afternoon/Evening)

Operations Supervisor

The Operations Supervisor is responsible for the safe and effective execution of daily operational plans and strategies within warehouse operations. This role leads and allocates resources, ensures compliance with key processes, and drives performance across safety, quality, efficiency, and financial KPIs. The position also ensures product safety, quality, and legality.

Primary Responsibilities

• Supervise at least two full-time direct reports, including hiring recommendations, coaching, skills development, recognition, and performance management.
• Oversee daily, weekly, and monthly production activities within warehouse operations.
• Prepare and distribute operational reports to support day-to-day activities.
• Ensure schedules are implemented correctly and jobs are assigned and completed effectively.
• Manage vacation and time-off scheduling to minimize disruption and meet customer needs.
• Actively lead and supervise teammates on the floor, engaging in daily operations.
• Conduct daily startup meetings to communicate work instructions, workflows, and safety practices.
• Drive teammate excellence through consistent feedback, coaching, and corrective actions.
• Promote safety through weekly meetings, training, JHA reviews, and facility walkthroughs.
• Maintain a clean and orderly work environment aligned with corporate 5S standards.
• Supervise team operations to meet prescribed objectives and KPIs.
• Develop a productive work team through cross-training, communication, and motivation.
• Facilitate seamless handoffs and communicate key information across teams and management.
• Provide courteous and respectful customer service in high-pressure situations.
• Ensure inventory integrity and assist with physical inventory counts.
• Support the Operations Manager with special projects as needed.
• Assist in maintaining facility security.

Education and Experience

• Bachelor's degree in a related field with no prior work experience; OR
• Military rank of E-6, E-7, O-1, or O-2; OR
• Minimum of six months of experience in a warehouse or supply chain environment with demonstrated leadership skills.

Skills And Qualifications

• Excellent organizational and analytical skills.
• Labor management experience preferred.
• Strong prioritization and problem-solving abilities.
• Experience with quality management methodologies.
• Proven ability to drive continuous improvement and manage change.
• Ability to lead under high-stress conditions.
• Excellent verbal and written communication skills.
• Broad knowledge of warehouse operations, methods, and procedures.

Requirements, Perks, And Benefits (US -- Exempt)

Physical & Cognitive Requirements (With or Without Accommodation)

• Ability to follow policies and procedures.
• Ability to read, write, and interpret information.
• Ability to add, subtract, multiply, and divide.
• Ability to use hands to finger, handle, or feel.
• Ability to sit, walk, or stand for the duration of the shift.
• Must possess visual acuity to perform essential job functions.
• Ability to conduct physical tasks with a full range of motion throughout the warehouse environment.
• Ability to lift/carry items up to 50 pounds.

Equal Opportunity Employer

FedEx Supply Chain, Inc. is an Equal Opportunity Employer, including veterans and individuals with disabilities.

• Know Your Rights
• Pay Transparency
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection

E-Verify Program Participant

Federal Express Corporation Participates In The Department Of Homeland Security U.S. Citizenship And Immigration Services' E-Verify Program (for U.S. Applicants And Employees Only). Please Click Below To Learn More

• E-Verify Notice (bilingual)
• Right to Work Notice (English) / Spanish

FedEx Supply Chain is committed to providing access, equal opportunity, and reasonable accommodation for qualified individuals with disabilities in its application procedures, hiring, and other terms and conditions of employment. To request a reasonable accommodation, please contact [e-mail].

Perks and Benefits at FedEx Supply Chain (FSC)

• Competitive Pay: Competitive wages depending on your location and experience, paid bi-weekly for both full-time and part-time opportunities.
• 401(k) plan with company match after 1 year
• Tuition reimbursement program
• Holiday pay and accrued paid time off programs offering both Vacation and PTO
• Medical, dental, vision, and voluntary benefits available on day one
• Basic life insurance
• Basic AD&D coverage
• Supplemental Life and Supplemental AD&D
• Short-Term and Long-Term Disability coverage for full-time employees after 180 days of service
• Paid parental leave for both moms and dads
• Paid bereavement and jury duty

Note: Pay is based on several factors including, but not limited to, market location and may vary depending on job-related knowledge, skills, education/training, and a candidate's work experience.

Job Disclaimer (US)

Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. The Company reserves the right to modify duties or assign additional responsibilities as necessary to meet business needs.