Operations Supervisor

Trumen Physicians and Associates, PLLC; San Antonio (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

Trumen Physicians and Associates, PLLC seeks an Operations Manager to oversee the daily operations of a post-acute care practice serving Central Texas, including skilled nursing facilities, rehab centers, and long-term care settings.

You will collaborate with administrative and clinical leadership to align providers with facilities, monitor KPIs and staffing, guide onboarding for physicians and allied staff, and promote a patient-centered, HIPAA-compliant culture.

Qualifications

• 3+ years of management experience in a healthcare organization.
• Excellent communication, customer service and critical thinking skills.
• Proficiency with Microsoft Office.
• Strong attention to detail and organizational skills.
• Ability to handle confidential information in accordance with HIPAA regulations.
• Ability to prioritize and manage multiple tasks with minimal supervision.

Responsibilities

• Collaborate with administrative and clinical leadership to ensure seamless communication between providers and facilities.
• Monitor operational KPIs, staffing coverage, scheduling accuracy, documentation compliance, and service delivery metrics.
• Develop and implement operational policies, workflows, and performance standards to improve efficiency and patient care coordination.
• Support and mentor administrative and operational staff.
• Coordinate onboarding for new providers, including physicians, nurse practitioners, physician assistants, and ancillary staff.
• Coordinate facility readiness assessments and ensure operational alignment prior to go-live dates.
• Assist leadership with staffing plans, workflow delegation, and operational training initiatives.
• Promote a collaborative, patient-centered, and accountability-driven culture.
• Coordinate implementation activities including workflow setup, communication protocols, billing integration, documentation processes, and provider scheduling.
• Support ongoing facility engagement, issue resolution, and service optimization initiatives.

Skills

Healthcare management

Communication

Customer service

Critical thinking

Attention to detail

Organizational skills

HIPAA compliance

Prioritization

Multitasking

Tools

Microsoft Office

Job description

Position Summary

Oversee the daily operations of a post-acute care practice in Central Texas. Practice providers work in skilled nursing facilities, rehabilitation centers, assisted living communities, and long-term care settings.

Key Responsibilities

Operational Management

• Collaborate with administrative and clinical leadership to ensure seamless communication between providers and facilities.
• Monitor operational KPIs, staffing coverage, scheduling accuracy, documentation compliance, and service delivery metrics.
• Develop and implement operational policies, workflows, and performance standards to improve efficiency and patient care coordination.
• Support and mentor administrative and operational staff.

Provider Onboarding & Support

• Coordinate onboarding for new providers, including physicians, nurse practitioners, physician assistants, and ancillary staff.
• Through partnership with Recruitment and Credentialing, facilitate provider orientation, EMR access, training schedules, workflow education, and facility introductions.
• Serve as a primary operational point of contact for new providers during onboarding and transition periods.

Facility Onboarding & Relationship Management

• Conduct facility readiness assessments and ensure operational alignment prior to go-live dates.
• Assist leadership with staffing plans, workflow delegation, and operational training initiatives.
• Promote a collaborative, patient-centered, and accountability-driven culture.
• Coordinate implementation activities including workflow setup, communication protocols, billing integration, documentation processes, and provider scheduling.
• Support ongoing facility engagement, issue resolution, and service optimization initiatives.

Qualifications

• 3+ years of management experience in a healthcare organization required
• Excellent communication, customer service and critical thinking skills
• Proficiency with Microsoft Office
• Strong attention to detail and organizational skills
• Ability to handle confidential information in accordance with HIPAA regulations
• Ability to prioritize and manage multiple tasks with minimal supervision

Benefits

• Competitive compensation
• Health, dental, and vision insurance
• Paid time off and paid holidays
• 401(k) with employer match
• Training and professional development opportunities
• Supportive and collaborative team environment