Operations Supervisor

Riverside Transit Agency

Riverside (CA)

On-site

USD 60,000 - 80,000

Full time

4 days ago

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Job summary

Riverside Transit Agency seeks an Operations Supervisor to manage the transit system from base operations to on-street service. The role may be based in Riverside or Hemet and requires working 7 days per week, including holidays and all shifts.

The incumbent will supervise operators, ensure schedule adherence, and coordinate with contractors to deliver safe, reliable service. The ideal candidate will have supervisory/management experience in public transit, knowledge of DOT rules, and a proven

Qualifications

Associate degree plus 3 years of supervisory/management experience in public transit or equivalent.
High School Diploma with 2+ years at a public transit agency as Coach Operator/Bus Driver.
Must have or obtain supervisory experience with a unionized workforce.

Responsibilities

Manage operator fitness-for-duty and adherence to schedules and DOT rules.
Assign work runs, dispatch extra-board operators, and optimize labor and vehicle use.
Coordinate with contracted providers to minimize disruptions and ensure reliable service.
Coach, discipline, and document performance; enforce policies and safety rules.
Monitor attendance, prepare dispatch logs, and ensure seniority bidding accuracy.
Respond to incidents and emergencies, coordinate detours and service recovery.
Assist with route and schedule development and operator training.

Skills

Supervisory experience

Public transit knowledge

Safety compliance

Communication skills

DOT rules knowledge

Education

Associate degree

High school diploma

Union supervision experience

Job description

RTA'S MISSION STATEMENT

We enrich lives by removing barriers to connect our community to more.

JOB SUMMARY

THIS POSITION IS DESIGNATED AS NON-BARGAINING UNIT AND THE INCUMBENT SHALL SERVE IN AN "AT-WILL" CAPACITY. The Riverside Transit Agency is recruiting for the position of Operations Supervisor assigned to work in our Operations Department managing the Agency's transit system from base operations to on-street service. Please be advised that this position may be assigned to either our Riverside or Hemet locations. Applicants must be available to work 7 days per week, including holidays and all shifts. Applications will be reviewed in the order received and the posting may close at any time.

ESSENTIAL DUTIES/RESPONSIBILITIES

Manages coach operator fitness-for-duty as they report to work, including observing for divergence from normal behavior patterns, uniform appearance, grooming and possession of driving credentials and medical card.
Assigns work runs and buses, ensuring that bus rollout adheres to prepared schedules and meets on time performance objectives. Recommends and employs procedures for more efficient utilization of labor and vehicle assignments.
Dispatches extra-board operators and fills vacant work assignments, providing efficient allocation of work and maximum staffing levels for all bus routes on a daily basis.
Coordinates with contracted fixed route service provider in order to minimize disruptions or loss of service to ensure safe, reliable seamless service to the customer.
Coaches, counsels and disciplines operators and documents actions that may lead to further discipline, training or compliment(s)/commendations(s).
Implements, communicates and/or enforces policies, rules, regulations and procedures relating to the daily operation of the transit system.
Supervises and monitors operator performance including compliance with RTA employee rules, regulations and safety requirements.
Records and tracks operator attendance in order to ensure that union contract is upheld.
Generates, records events in, and communicates incidents via dispatch log. Distributes the dispatch log at the end of the day to several departments.
Coordinates seniority work assignment selection process (bid processing). Bidding includes ensuring assignments are accurately matched and assigned by seniority order per the MOU and meet DOT rules for hours of service.
Coordinates vacation and floating holiday bidding ensuring accuracy while operators select their time off using the seniority system.
Evaluates, establishes and maintains a safe working environment. Inspects and evaluates transit terminals, major connections, bases, Agency building and equipment, bus stops and transit corridors to ensure they are operational and safe.
Monitors and communicates with the operators through radio and computer aided dispatch / automated vehicle locator system in dispatch. Based on the situation, initiates and coordinates the appropriate level of communication, emergency assistance or service recovery techniques in order to minimize disruptions or loss of service to ensure safe, reliable service.
Responds to, manages and investigates accidents, incidents and emergency situations involving Agency vehicles/facilities and or personnel, by directing resources and coordinating activities at an accident/incident scene. May include emergency medical coordination and documentation for the injured, setting up detours, photographing and documenting the scene, taking a comprehensive report, determining extent of damage to all vehicles involved, determining if a post-accident drug screen is necessary and if so coordinating that process.
Determines if reasonable suspicion drug and/or alcohol testing is necessary following training and DOT/FTA guidelines.
Updates and maintains the operational files necessary to run the Intelligent Transportation System.
Assists the public in using the Agency's transportation system.
Assists coach operators with passenger relations and miscellaneous malfunctions by providing clear, accurate responses.
Researches customer complaints and compliments and determines if discipline/recognition is warranted. Research includes utilizing tools and resources available, ordering and reviewing footage available, speaking with passengers, and coordinating information with other Agency departments.
Creates, implements, posts and maintains planned and unplanned detours while assuring they are safe, effective and clearly communicated to customers, coach operators and affected agencies.
Troubleshoots bus maintenance problems. Inspects and reports on defective equipment (bus and supervisor vehicles). Initiates repairs, clean ups, and secures hazardous areas when necessary within the established guidelines. Inspect supervisor vehicle to ensure it is stocked with the necessary tools and equipment.
Provides transportation to passengers. Including lost or stranded passengers, safe house youth transport and other occasions as needed.
Operates Agency buses in revenue service in emergencies or when service cannot be met with the current coach operator staffing levels.
Assists with route and schedule development.
Assists in the training of coach operators when necessary.

SUPERVISORY RESPONSIBILITIES

Manages coach operators, and may assist in supervising stops and zones groundskeepers. Counsels, supervises and evaluates the performance of operators and other department subordinates; issues disciplinary warnings and assists in grievance procedures. Carries out supervisory responsibilities in accordance with the organization's values, policies and applicable laws. Responsibilities include interviewing, and training employees; planning, assigning, and directing work; appraising performance including field assessments; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATION GUIDELINES

To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

EDUCATION/EXPERIENCE

Associate's Degree and three years of supervisory/management experience (one of which should be in a public transit/transportation environment), or an equivalent combination of education and experience. A minimum of one year as a coach operator/driver in a public transit/transportation environment is required. Previous supervision of a unionized workforce highly desired.

High School Diploma required (Associate’s Degree or Bachelor’s Degree preferred). At least two years of experience at a public transit agency in the capacity of a Coach Operator/Bus Driver. Must have a minimum of 40 hours of delivering line instruction*, behind-the-wheel (BTW), and/or classroom instruction experience in the capacity of a Trainer or Line Instructor that can be verified directly by the public transit agency where the experience was obtained. Must submit at least one letter of recommendation from the public transit agency where the 40 hours of experience was obtained.

At least two years at Riverside Transit Agency in the capacity of a Coach Operator. High School Diploma required (Associates' Degree or Bachelors' Degree preferred) and a minimum of 40 hours of delivering verifiable line instruction, dispatch, or training experience in the capacity of a Trainer or Line Instructor required, preferable in a public transit environment. Other supervisory, management or lead experience in a different industry may be accepted in lieu of line instruction/dispatch/training experience in public transit. Previous supervisory/management experience and/or supervision of a unionized workforce is highly desired.

Also known as cadeting or route familiarization

CURRENT DMV DRIVER'S HISTORY REPORT

A current DMV Drivers History Report (30 days or less) must be provided with the application and must show no suspensions within the past five (5) years, no more than three (3) points within the past three (3) years and no two (2) point violations within the past three (3) years. FAILURE TO PROVIDE A CURRENT DMV Driver's History Report WILL RESULT IN YOUR APPLICATION BEING INCOMPLETE.

PRIOR TO APPOINTMENT TO THE POSITION

Candidates must provide proof of a Class B Permit with the Passenger and Air Brake endorsements; or a current Class A or B License with the proper endorsements.

FOR INFORMATION REGARDING NON-DOMICILED CDLS HOLDERS

Please select FMSCA presser, using the link below.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to create and communicate by way of visual representation (i.e. bar graphs, pie charts).

COMPUTER SKILLS

Knowledge of basic office equipment and personal computers. Familiarity with software programs such as Microsoft Office, to include Word, Excel, Access, etc.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables.

CERTIFICATES, LICENSES, REGISTRATIONS

Requires proper license(s) with endorsements and certifications to operate a passenger motor coach. Must possess a safe driving record. Ability to obtain a valid California Class A/B Commercial License with Passenger and Air Brake Endorsements within 90 days of employment. Ability to complete and pass the company's Driver Certification program by the completion of the introductory period. Class B Permit is required at the time of hire.

OTHER SKILLS AND ABILITIES

Knowledge of transit operations. Knowledge of union contracts, rulebooks and progressive disciplinary procedures. Knowledge of basic accident investigation procedures. Knowledge of Riverside City streets and routes. Basic knowledge of electronic communication functions. Ability to prepare reports. Ability to handle pressure or emergency situations. Ability to establish and maintain effective working relationships with others. Ability to effectively supervise, evaluate and counsel subordinates. Basic first aide and CPR.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this job, the employee is regularly required to walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand and stoop, kneel, crouch, or crawl. The employee is occasionally required to climb or balance. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. The noise level in the work environment is usually moderate.

NOTE TO INTERNAL CANDIDATES

Will be required to pass job related skills test(s). Testing may include, but is not limited to:

Written test(s)
Oral test(s)
Practical test(s)

Past year performance record will be reviewed:

Discipline other than attendance & accidents - only 1 written warning in last year
Must have zero additional disciplinary actions, i.e. no:

- Further written warnings, final warnings or suspensions.

Performance Appraisal rating(s) must be at or above “Meets Standards.”
Preventable Accidents - only 1 written warning within the last year.
Must have no more than 1 Attendance Point in the last year.
Must have no more than 1 Late Arrival within the last 12 months.
Applicants who request to transfer to a different department may be eligible to do so after 1 year of service.

SELECTION PROCEDURES

Applications will be evaluated and only qualified applicants will be invited to participate in the selection process which may include: a written exam (pass/fail), a performance exam (pass/fail), and an oral interview (100% weight). The examinations will be used to assess the applicant's knowledge, skills and abilities as they relate to the position. The selection procedures may change depending on the needs of the Agency; if such changes apply, qualified applicants will be notified prior to the administration of examinations.

The Riverside Transit Agency complies with State and Federal obligations to make reasonable accommodation for applicants and employees with disabilities. The Human Resources Department asks that it be advised of accommodation requests prior to the first test part. The provisions of this bulletin do not constitute an express or implied contract. In compliance with the Immigration Reform and Control Act of 1986, the Riverside Transit Agency requires that all new employees provide documentation to establish both work authorization and identity.

RTA IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER

The Riverside Transit Agency offers an attractive benefits package as detailed below:

FULL TIME EMPLOYEES

The Riverside Transit Agency contracts with the California Public Employees' Retirement System (CalPERS) to administer the retirement benefits. The current benefit factor formula for all new hires is 2% at 62. Employees with previous CalPERS membership or membership with another employer who has established reciprocity with CalPERS may be eligible for the 2% at 55 benefit factor formula.
Medical available to employees at minimal cost with a contribution toward dependent coverage. Chiro/Acupuncture/Vision benefits included with Medical Insurance.
Dental Insurance available at no cost for HMO employee only coverage. PPO coverage is offered; however, RTA will pay up to the HMO employee only premium.
Vision Insurance available at employee cost.
Symetra Voluntary Insurance available at employee cost.
Basic Life (2x Salary) and Long-term Disability Insurance provided at no cost.
Supplemental Life Insurance available at employee cost.
Deferred Compensation Programs available.
Free Transportation Pass for employee and eligible dependents.
Direct Deposit Available
Paid time off earned in 1st year: 2 weeks' vacation, 5 floating holidays, 9 regular holidays, and 12 sick leave days.
Employee Assistance Program available for employee and immediate family members.

PART TIME EMPLOYEES

California Public Employees Retirement System (CalPERS) - Same as Full Time Employees.
Deferred Compensation programs available.
Free Transportation Pass available for employee and eligible dependents.
Direct Deposit available.
Paid time off earned in 1st year: 1 week vacation, and 9 regular holidays.
Employee Assistance Program available for employee and immediate family members.

Please describe your highest level of education completed and any additional specific education you believe is related to this position.

Please briefly describe your experience as a Coach Operator, if any, in public transit and include at which employer(s) you obtained this experience.

Please briefly describe your supervisory/management experience in the public transit or transportation environment and include at which employer you obtained this experience.

Please describe any additional supervisory/management experience not related to transportation/transit and how you believe it will assist you to be successful in this position. Please include at which employer you obtained this experience.

Please describe your experience leading, coaching and supervising a unionized workforce.

Please indicate the type of valid California Driver's License you possess and any endorsements you may have.

Please list any additional employment history not listed in the "Work Experience" section. Please include employer, dates of employment, and reason for leaving.

Failure to complete all fields of the "Work Experience" section of the application may result in your application not being considered. A resume will not be considered in lieu of a complete application and will not be used in determining your qualifications for this position or answers to the supplemental questions. I acknowledge I have read and understand the above information.

CERTIFICATION: I understand that I cannot update my application once it has been submitted. I have included my full employment history (including any gaps in employment). Gaps in employment can be explained in the "Additional Information" section of the application. I have fully completed all sections, provided full descriptions of my duties for each employer, and have fully answered all the supplemental questions. I understand that resumes are only used as a supplement and will NOT be reviewed as an application.