Operations Supervisor

winwastejobs; Norwalk (CT); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Benefits package

PTO program

401k match

Tuition reimbursement

Parental Leave

Job summary

WIN Waste Innovations is seeking an Operations Supervisor in Norwalk, CT. You will supervise drivers and helpers across multiple hauling lines, drive safety and compliance programs, and partner with maintenance to keep equipment safe and productive.

You will lead a collaborative team to meet productivity goals, improve routes, and deliver outstanding customer service while supporting the company’s safety and ethical standards.

Qualifications

• Direct and supervise staff.
• Demonstrated problem-solving, analytical, critical-thinking and decision-making skills.
• Collaborative; builds and works with teams.
• Creative thinker who challenges conventional solutions.
• Demonstrates and promotes safety and ethical behavior.
• 1-3+ years of lead or supervisory experience.

Responsibilities

• Lead and supervise drivers and helpers across multiple lines of business.
• Oversee safety programs and accident prevention; ensure compliance with safety standards.
• Coordinate with maintenance to keep equipment in good working order and safe.
• Manage labor hours and expenses; drive productivity and route efficiency.
• Resolve service or equipment issues with timely stakeholder communication.
• Engage customers to enhance satisfaction and loyalty; represent the company positively.
• Develop talent, coach for advancement, and foster a collaborative team culture.

Job description

WIN Waste Innovations is looking for an Operations Supervisor. This person will be responsible for supervising the collections activities for multiple lines of business within Hauling. The Operations Supervisor will oversee the commercial, residential, roll-off (industrial) and/or container delivery and pick up. The Operations Supervisor oversees drivers and helpers and works with the Operations Manager and General Manager to implement tactical initiatives to drive excellence. They will ensure adherence to all accident prevention programs and leads operations to ensure compliance with all safety, environmental, operating, regulatory, accounting, ethics and other standards.

Responsibilities:

• Understand and provide leadership to achieve and communicate about safety goals and objectives.
• Work to remove unsafe conditions or situations from drivers' routes.
• Partner with the maintenance department to ensure all equipment remains in working order and in compliance with safety standards.
• Oversee effective safety and accident prevention programs to ensure all reasonable actions are taken to prevent accidents and injuries; ensure a safe and productive work environment for all employees; implement and maintain and effective loss control and safety program.
• Engage assigned employees in active participation to instill a culture of safety by demonstration of a personal commitment to safe operations and active personal outreach to operational employees.
• Understand missed pickup goals and meet or exceed expectations related to those goals.
• Resolve unusual service requests, equipment breakdowns and schedule changes with timely communications to all stakeholders.
• Interact with customers to solve and rectify any issues and improve the overall customer experience.
• Serve as a positive representative of the Company to drive customer satisfaction and loyalty to the Company.
• Establish productivity goals where needed; ensure adherence to operating standards; and manage labor hours and disposal expenses per established and agreed plans.
• Lead drivers to exceed productivity goals and expectations for all routes.
• Create, modify and improve routes to maximize density and improve efficiency.
• Reduce route hours to the extent possible with techniques such as service conversions and container upsizing.
• Execute other operational plans to help achieve or exceed the division's budgeted goals.
• Understand, support and execute service delivery while actively supporting maintenance and the operational role in fleet quality and maintenance.
• Create a collaborative, communicative team environment and drive employee engagement with the Company.
• Build and develop talent on the team, understand employees' career goals and provide coaching to get employees ready for advancement with the Company.
• Maintain positive work environment by acting and communicating in a manner so that you get along with customers, clients, vendors, co-workers and management.

Qualifications:

• Direct and Supervise staff.
• Demonstrated problem-solving, analytical, critical-thinking and decision-making skills.
• Is collaborative; builds and works with teams.
• Creative thinker who challenges conventional solutions.
• Demonstrates and promotes safety and ethical behavior
• 1-3+ year of lead or supervisory experience.

What You'll Enjoy:

• Industry leading benefits
• Multiple and flexible medical plans
• Outstanding PTO program
• Floating Holidays
• Strong 401k program and company match
• Tuition reimbursement plan
• College loan reimbursement
• College scholarship program for dependents
• Parental Leave Program
• Inclusive culture
• Employee engagement events
• Employee resource groups

WIN Waste Innovations is a waste management company committed to delivering essential waste management solutions to customers and communities supported by our team of 2,300 employees. We believe in preserving our environment for future generations while providing for today's needs. WIN Waste Innovations is a vertically integrated business with a platform of 50 strategically located collection, transfer, and disposal assets. These include waste-to-energy facilities, transfer stations, ash monofills, landfills, and fleets of rail cars and collection vehicles. We process more than 11 million tons of waste annually, converting 6.7 million tons of waste into clean, renewable energy that powers 340,000 homes. We recycle more than 234,000 tons of plastic, paper, and metals from the waste stream.

At WIN Waste Innovations, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short-Term Disability. As well as Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled.