Operations Supervisor

Coco Delivery; Los Angeles, Northern (CA, KY); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Real ownership of projects

Rapid career growth

Collaborative teams

Competitive compensation & equity

Job summary

Coco Robotics in Los Angeles is seeking an Operations Supervisor to coordinate day-to-day execution across warehouse, field teams, and leadership. You will oversee fleet deployment, maintenance workflows, and implement scalable playbooks to keep Coco moving.

The role requires hands-on involvement, real-time data analysis, and cross-functional collaboration with engineering and product to improve routes, safety, and efficiency, with non-traditional hours as needed.

Qualifications

• Bias for Action: take initiative to solve problems
• End-to-End Operational Fluency: knowledge of inventory to on-street performance
• Project Management: juggle multiple workstreams and deliver on time
• Entrepreneurial Spirit: thrives in a high-growth environment

Responsibilities

• City Operations & Routing: design and optimize routes for new operating zones using real-time data.
• Field Supervision & Compliance: lead and dispatch field staff; ensure safety and service standards.
• Maintenance Triage & Escalation: prioritize work orders for robots/vehicles; ensure SOPs and escalation to MRO when needed.
• Data-Driven Process Improvement: analyze fleet data to identify inefficiencies and build playbooks to scale.
• Cross-Functional Collaboration: act as the voice of the field in engineering/product stand-ups; surface bugs and suggest fixes.
• Hands-On Support: assist with charging, cleaning, and basic repairs; mentor new associates.

Skills

Operations management

Fleet optimization

Data analysis

Project management

Cross-functional collaboration

Job description

At Coco Robotics, we're dedicated to perfecting the last-mile delivery experience. We strongly believe the industry in its current state is massively under-serving merchants, so we're building a frictionless, reliable, consistent, and sustainable solution for merchants and their customers in cities everywhere.

Schedule & Availability

This is not a 9 am-5 pm role. You must be prepared to work a flexible, non-traditional schedule, including early mornings, evenings, weekends, and occasional holidays, to ensure seamless field coverage and rapid response to repairs.

Role Overview

As an Operations Supervisor at Coco, you will be the linchpin between our warehouse, field teams, and leadership. You'll drive day-to-day execution of our Los Angeles market by overseeing fleet deployment, maintenance workflows, and data-backed process improvements. You are an analytical self-starter who can both roll up your sleeves and build scalable playbooks, and you'll collaborate across engineering, product, and city leadership to keep Coco moving and growing.

What You'll Do

• City Operations & Routing: Partner with the City GM to design and optimize routes for new operating zones. Use real-time data to adjust plans and maintain fleet availability targets.

• Field Supervision & Compliance: Lead, coach, and dispatch our field associates, drivers, and mechanics. Ensure all on-street activity meets Coco's safety, quality, and service-level standards.

• Maintenance Triage & Escalation: Oversee creation and prioritization of work orders for damaged robots/vehicles. Ensure technicians follow SOPs, validate work meets internal quality standards, and elevate critical issues to the MRO team.

• Data-Driven Process Improvement: Analyze large data sets (fleet telemetry, repair logs, replenishment metrics) to identify inefficiencies. Build new operational playbooks and refine existing ones to scale with growth.

• Cross-Functional Collaboration: Serve as the "voice of the field" in engineering and product stand-ups. Surface system bugs, suggest feature enhancements, and validate fixes on-street.

• Hands-On Support: Occasionally jump into charging, cleaning, and basic repairs to stay grounded in daily realities and mentor new associates.

What Success Looks Like

• Achieving 90%+ fleet uptime by proactively routing maintenance and rebalancing resources.

• Streamlining work-order turnaround so that 90% of repairs are completed within expected time.

• Launching at least two process improvements per quarter that measurably boost efficiency (e.g., reduce deadhead miles, shrink repair backlog).

• Building a culture of ownership where field teams can self-diagnose and resolve common issues without escalation.

What We're Looking For

• Bias for Action: You don't wait to be told, you spot problems and move quickly to solve them.

• End-to-End Operational Fluency: You understand every step from incoming inventory to on-street performance and can jump in at any point.

• Project Management: Proven ability to juggle multiple workstreams (e.g., new zone launches, vendor coordination, headcount forecasting) and deliver on time.

• Entrepreneurial Spirit: You thrive in a scrappy, high-growth environment and find creative solutions when resources are limited.

Nice to Haves

• Prior experience in micromobility, event industry, or field service operations.

• Background in process-optimization frameworks (Lean, Six Sigma, Kaizen).

• Hands-on mechanical skills or technical certifications (EV maintenance, robotics diagnostics).

• Strong communicator who can build partnerships with municipal partners and vendors.

Why You'll Love Working at Coco

• Real ownership of projects from day one

• Rapid career growth as the company scales

• Collaborative, tight-knit teams solving real-world challenges

• Competitive compensation, benefits, and equity.