Operations Supervisor

Transdev North America; Los Angeles (CA); On-site; USD 100,000 - 125,000; Full time

Job summary

Join a forward-thinking company at the forefront of autonomous vehicle technology! This role offers the chance to operate in a dynamic environment, leading teams and ensuring safety while transforming mobility solutions. You will be responsible for managing daily operations, responding to emergencies, and driving performance metrics to meet client demands. If you thrive in a collaborative setting and are passionate about innovation in transportation, this is the perfect opportunity for you to make a significant impact in the future of mobility.

Qualifications

• High School Diploma or GED required; Bachelor's preferred.
• 2+ years of experience leading teams in operations.

Responsibilities

• Maintain high safety standards in vehicle operations.
• Lead and manage the hourly workforce effectively.
• Respond to emergencies and manage operational issues.

Skills

Communication Skills

Problem-solving Skills

Analytical Skills

Attention to Detail

Leadership Skills

Operational Excellence Tools

Flexibility

Education

High School Diploma or GED

Bachelor’s Degree in Engineering or Operations

2+ years Operations experience

Tools

Touchscreen Smartphone

Computer for Reports and Schedules

Job description

Overview: Our employees at Transdev have the unique opportunity to operate in significant Autonomous Vehicle provider facilities, where they are at the forefront of innovation in autonomous vehicle technology. Collaborating closely with industry leaders, our team benefits from a dynamic, cutting-edge work environment. This partnership allows us to leverage the latest advancements in technology and contribute to the future of transportation. If you are passionate about transforming mobility and thriving in a collaborative setting, join us and be part of this exciting journey!

Autonomous vehicles are the cornerstone of a rapidly changing mobility landscape. Transdev is at the forefront of autonomous vehicle (AV) technology, capitalizing on decades of management and operational expertise. We are developing and deploying AV solutions to help solve mobility challenges for cities, towns, and communities in North America and around the world. Our goal is to help you launch autonomous operations that blend seamlessly with existing mobility options, expand connections within communities and enhance the footprint of public transit.

Pay Range - $37.00-$48.00/hr

Key Responsibilities:

1. Maintain Transdev’s high standard of safety, inside and outside of the vehicle.
2. Operate with safety as the primary goal.
3. Be the deputy for technology by communicating courteously always with management, engineers, and the public.
4. Respond to system emergencies; investigate and complete accident reports, incidents, and customer complaints.
5. Public/Customer facing management and leadership of hourly workforce.
6. Field work and on the road operations with workforce are required to dispatch, respond, and troubleshoot.
7. Strategic planning and forecasting to meet client demands.
8. Results driven and capable of translating TAS and client deliverables, KPI and metrics to daily performance.
9. Assist team members with payroll, interpersonal issues, and career development.
10. Communicate announcements to the team and lead debriefs with safety messages at the forefront.
11. Support the Client’s operations leadership team in daily operations management of dispatch, including mission assignment, leading meetings, and communicating with internal and external stakeholders.
12. Coordinate, monitor and supervise the activities of subordinates. Informs other management personnel regarding operational/personnel problems as appropriate and offer ideas towards resolution.
13. Ensures compliance throughout the division to global process standards and works on continuous improvement initiatives.
14. Respond to service problems and investigate and respond to unsafe location/situation reports make recommendations and/or change to resolve the unsafe situation.
15. Develop and schedule program work plan in accordance with specifications in conjunction with the Client’s staff; oversee daily operations and coordinates activities of program; determines priorities.
16. Maintain high degree of confidentiality of all information.
17. Application of policies, procedures, and standards throughout includes taking personal responsibility for the safety of self and others during testing.
18. All other duties as required.

Required Education and Experience:

1. High School Diploma or GED.
2. Bachelor’s Degree from an accredited university preferred or 2 or more years Operations experience in leading teams.
3. Degree in Engineering, Operations, or related field - preferred.

Required Knowledge Skills and Abilities (KSAs):

1. Proficiency with using a touchscreen smartphone (Android preferred but not required).
2. Ability to use a computer to generate reports and schedules.
3. Ability to read, understand, and interpret system operating rules, regulations, policies, phases, and routes.
4. Good written and oral communication skills.
5. Ability to organize and perform work efficiently; strong attention to details.
6. An awareness and willingness to use Operational Excellence tools and techniques.
7. Excellent written and verbal communication skills; ability to communicate effectively to a large group of drivers.
8. Experience with performance metrics and process improvement.
9. Ability to work for different managers.
10. Proven track record of meeting or exceeding department performance goals.
11. Demonstrated problem-solving skills and analytical skills.
12. Must be able to work either early mornings, evenings, and/or weekends, flexible shift if needed.
13. Must be eager, self-starter, and demonstrate good judgment, in fast-paced, high-stress environments.
14. Punctual, reliable, and team player.
15. Travel up to 20% of the time.

Available to be on call and responsive for 24/7 operations.

Physical Requirements:

1. Regularly required to stand; walk; use hands to manipulate; handle or feel; reach with hands or arms; and talk and hear.
2. Must be able to withstand working outdoors in inclement weather.
3. Frequently required to sit.
4. Occasionally required to climb or balance; stoop; kneel; crouch; or crawl and smell.
5. Occasionally required to lift up to 45 pounds.
6. May work in extreme heat and cold, and in damp environment with moderate noise.
7. Remaining work is accomplished standing and walking for up to 10 hours during shifts. May be conducted in an office or in a cubicle space equipped with a telephone and computer; time is spent sitting, typing, or looking at a computer.

Pre-Employment Requirements:

1. Must be 21 years old.
2. All Transdev employees must satisfactorily complete a pre-employment drug screen and background check. Safety Sensitive Positions will also be subject to a physical screening.
3. Transdev maintains a Drug Free Workplace and may require participation in a random drug screening program.
4. Transdev reserves the right to perform ongoing background checks for all employees except in states where this is prohibited by state law. Transdev will consider qualified applicants with criminal histories, consistent with legal requirements.
5. Employees must maintain an acceptable Driving Record suitable to being approved to drive as part of their regular duties. Records are monitored on an ongoing or regular basis pursuant to local state law.
6. Ability to qualify for an Autonomous Vehicle Tester (AVT) license in states and positions where it’s required.
7. If based in the United States, applicants must be eligible to work in the US without restrictions for any employer at any time as required by the USCIS.

Transdev is an Equal Employment Opportunity (EEO) employer. Applicants will be considered based on qualifications and without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion, disability or other legally protected status, or any other classification protected by federal, state, or local laws.