Operations Supervisor

Grace Pacific LLC; Lihue (HI); On-site; USD 65,000 - 75,000; Full time

Job summary

A leading equipment rental company in Hawaii is seeking a skilled operations supervisor. You will oversee staff, manage equipment inventory, and coordinate vehicle maintenance. This role requires strong interpersonal skills, the ability to handle customer complaints, and experience in a relevant field. A valid Hawaii driver's license is essential. The position offers a competitive salary, ranging from $65,000 to $75,000 per year, alongside a dynamic work environment and growth opportunities.

Qualifications

• Valid Hawaii driver's license with a favorable driving record.
• Ability to multi-task effectively and work independently.

Responsibilities

• Oversees bargaining operation staff including hiring and training.
• Coordinates vehicle repairs and maintenance with the Fleet Manager.
• Monitors inventory of equipment and tools.

Skills

Adaptability to software

Interpersonal skills

Basic math functions

Education

Degree in sales, marketing, business management, construction, or civil engineering

Tools

Word

Excel

Email

Job description

Principal Duties

• Oversees the bargaining operation staff: includes hiring, disciplining, monitoring job performance, ensuring competency levels, recommends appropriate training, and conducts performance appraisals as required.
• Reviews and maintains daily pre-trip reports and coordinates vehicle repairs and maintenance with Fleet Manager; assumes responsibility for vehicle keys.
• Monitors and maintains equipment inventory including traffic control devices and shop tools; coordinates physical count of inventory with warehouse personnel; reports high/low levels of equipment to determine whether equipment should be replaced, repaired or refurbished.
• Makes recommendations to the Rentals Manager regarding major equipment purchases and generates material requests from the Company's main warehouse and/or the Sign Shop.
• Issues Company shirts, communication devices and appropriate personal protective equipment to crew members.
• Oversees, approves and ensures that internal paperwork related to the bargaining operation staff flows in a timely manner, and in accordance with established department procedures.
• Responsible for the maintenance, security and upkeep of the Rentals facility.
• Coordinates with Dispatchers to prepare orders, schedule shop work and schedule sufficient labor to meet customer / work order requirements.
• Assists Manager with special events and special projects, as needed.
• Uses delivery tags, GPS to monitor crews for delivery of timely, accurate and quality services.
• Assists with walk-in, phone, emailed orders for rentals and traffic control services, as well as emailed job orders from other internal departments.
• Conducts regular safety meetings for the department as well as the safety and environmental inspections of facilities and job sites.
• Investigates damages to equipment, employee injuries and customer accidents in a timely manner, submits appropriate accident reports and documentation in conformance with Company policies to the Safety Department and consults with the Rentals Manager on appropriate disciplinary action.
• Receives customer complaints, investigates issues and resolves routine problems. Consults with Oahu Rentals Manager on problematic customers to ensure timely resolution of issues and to maintain positive customer relations. Conducts follow-up calls with customers to verify service quality.

Principal Requirements

• Skills/Knowledge: Working knowledge of Word, Excel, Email. Adaptable to in-house software. Keyboarding skills sufficient to complete tasks in a timely manner.
• Calculator: 10 key by touch helpful.
• Math: Uses basic math functions to perform daily tasks.
• Reading: Must be able to read and understand business documents, read road maps and basic construction plan sheets.
• Licenses: Valid Hawaii driver's license and favorable driver history record, must be able to pass DOT physical to meet driving requirements; Ability to maintain a Class 3 Drivers License.
• Other Good Organizational/administrative Skills: To Multi-task Effectively. Ability to work independently and complete tasks in a timely manner. Excellent interpersonal skills to ensure effective internal and external communications as well as initiate/promote sales of products and services.
• Education: Degree in sales, marketing, business management, construction, civil engineering, general studies preferred. May substitute education with years of experience.
• Experience: Supervisory experience and/or (1) year experience in a similar operation, such as equipment rental operation, sales/retail environment, civil construction, government agency related to road work and/or safety. Familiarity with traffic control and general industry safety, or equivalent combination of education/experience.

EOE / M / F / V / Disabled

Salary: $65000 - $75000 per year