Operations Supervisor

Gate Gourmet; Las Vegas (NV); Presencial; USD 58.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid time off

401k, with company match

Company sponsored life insurance

Medical, dental, vision plans

Voluntary short-term/long-term/disбail

Voluntary life, accident, and hospital

Employee Assistance Program

Commuter benefits

Employee Discounts

Free hot healthy meals for unit ops

Descripción de la vacante

Gate Gourmet is seeking a hands-on Supervisor to lead kitchen teams at Harry Reid International Airport in Las Vegas. You will drive safety, efficiency and compliance in a fast-paced environment, coordinating flight deliveries and labor planning.

The role requires 2+ years of supervisory experience in food production or catering, with ServSafe certification or ability to obtain it. Strong leadership and organizational skills are essential.

Formación

• Must supervise a team of 30+ hourly employees.
• ServSafe Certification required; ability to obtain it.
• Strong leadership, coaching and performance management skills.
• Able to train others and give feedback daily.

Responsabilidades

• Supervise employees across kitchen departments and ensure safety compliance.
• Coordinate flight delivery assignments and on-time departures.
• Oversee maintenance coordination for machinery and preventive maintenance.
• Prepare and review attendance, labor and HAACCP reports.

Conocimientos

Leadership

People management

Time management

Bilingual English/Spanish

Educación

High School Diploma or GED

Associates degree preferred

Herramientas

Microsoft Office

Descripción del empleo

We’re looking for motivated, engaged people to help make everyone’s journeys better. The position is responsible for supervising employees in various departments throughout the kitchen, including but not limited to equipment, food and transportation. This position will be responsible for all safety compliance for all external areas serviced by Gate Gourmet to ensure the personal and physical safety of employees and customers. Must be able to pass a 20yr Background check through the Federal Bureau of Investigation (FBI) fingerprint-based Criminal History Records Check (CHRC) process at Harry Reid International Airport. Must have Nevada Food Handler Safety Card (Health Card).

Annual Hiring Range/Hourly Rate: $58,000.00 -65,000.00

Benefits

• Paid time off
• 401k, with company match
• Company sponsored life insurance
• Medical, dental, vision plans
• Voluntary short-term/long-term disability insurance
• Voluntary life, accident, and hospital plans
• Employee Assistance Program
• Commuter benefits
• Employee Discounts
• Free hot healthy meals for unit operations roles

Main Duties and Responsibilities

• Ensures that all Corporate, customer, Federal, State and local policies and procedures are followed.
• Supervises and supports lower management/supervisors on daily operations.
• Responsible for coordinating flight delivery assignments and ensuring Kitchen departure times are being met.
• Works with maintenance staff to ensure preventive maintenance of machinery according to schedules, reports maintenance and repair issues in timely manner.
• Conducts inventory of Gate Gourmet products and customer materials to ensure proper usage and minimization of waste.
• In partnership with the Food Manager and General Manager, prepares and plans against end of the month projections.
• Prepares management reports (ex. attendance, HAACCP and labor) reports as required.
• Effectively interfaces and coordinates between customers and employees.
• Under special circumstances Supervisor may get involved (with labor) to get flights serviced on time.
• Responsible for performance evaluation, coaching, counseling and preparing corrective action for employees and liaises appropriately with HR and other support functions.
• Manages work flow balancing - - the division of responsibilities amongst employees on each shift
• Manages daily manpower planning including assignment of responsibilities and workstations.
• Determines when and whether to call employees in to cover staffing needs (ex. sick calls, vacation relief, medical leaves, volume changes, etc.)
• In conjunction with department leaders determines number of employees needed by shift
• Ensures compliance with company Wage & Hour policy, including ensuring employees get the rest & meal breaks and ensuring company processes are followed.
• Trains and monitors employees on proper work procedures to ensure maximum productivity with minimum labor and food expenses.
• Monitors daily manpower planning and schedules employees.
• Responsible for employee retention and reducing employee turnover.
• Responsible for coaching, counseling and preparing corrective actions for employees in compliance with the applicable union/collective bargaining agreement(s).
• Reviews and ensures employees in chain of command are in correct cost centers and correct job titles.
• Reviews and ensures union represented employees’ pay rates are correct based on wage scales and seniority.
• Ensures employees complete all company required training including but not limited to ServSafe Compliance with all company required policies, procedures and processes including but not limited to required training.

Qualifications

Education: High School Diploma or GED required. Associates degree preferred.

Work Experience: 2+ years supervisory experience working in a high volume, manufacturing, food production, and restaurant or catering environment or equivalent experience in the related field preferred.

Technical Skills: (Certification, Licenses and Registration) Must have strong and effective leadership skills, and the ability to successfully manage a staff of 30+ hourly employees. Current or previous labor relations experience is a plus, but not required. Candidate must be comfortable with all levels of employees and have the ability to drive positive program change. Ability to train others required. Must have the ability to give negative and positive feedback to employees on a daily basis. Excellent time management skills required. Ability to handle multiple tasks without losing focus on priorities. Strong organizational, analytical, communication and leadership skills required. Must be innovative and have the ability to make changes to the operation as needed to further improve the work environment and unit performance. Basic computer skills with working knowledge of Microsoft Office products required. Ability to obtain ServSafe Certification required. ServSafe Certified preferred.

Language / Communication Skills: Expresses oneself clearly and effectively when speaking and writing to individuals and groups; listening attentively and insuring communication is understood by all parties involved Bi-lingual in English and Spanish/Chinese Mandarin/ Vietnamese/Hindi/Polish a plus.

Job Dimensions

Geographic Responsibility: USA Type of Employment: Full-Time Travel %: No Exemption Classification: Exempt

Internal Relationships: TBD External Relationships: TBD Work Environment / Requirements of the Job: Normal work environment Budget / Revenue Responsibility: USD

Organization Structure Direct Line Manager (Title): Manager, Ops, Unit/Transport Dotted Line Manager (Title, if applicable): N/A Number of Direct Reports: Up to 45, average of 14 (union employees, Asst, Ops, Meal Ordering) Number of Dotted Line Reports: N/A Estimated Total Size of Team: Up to 45

Gate Group Competencies Required to be Successful in the Job

• Thinking – Information Search and analysis & problem resolution skills
• Engaging – Understanding others, Team Leadership and Developing People
• Inspiring – Influencing and building relationships, Motivating and Inspiring, Communicating effectively
• Achieving – Delivering business results under pressure, Championing Performance Improvement and Customer Focus

Demonstrated Values to be Successful in the Position

• We treat each other with respect and we act with integrity
• We communicate and keep each other informed
• We put our heads together to problem solve and deliver excellence as a team
• We have passion for our work and we pay attention to the little details
• We foster an environment of accountability, take responsibility for our actions and learn from our mistakes
• We do what we say we will do, when we say we are going to do it
• We care about our coworkers, always taking an opportunity to make someone’s day better

gategroup is an equal opportunity employer committed to workforce diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law.

For further information regarding Equal Employment Opportunity, copy and paste the following URL into your web browser: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

We anticipate that this job will close on: 11/10/2026

gategroup is the global leader in airline catering, retail-on-board and hospitality products and services. gategroup provides passengers with superior culinary and retail experiences, leveraging innovation and advanced technology solutions. Headquartered in Zurich, Switzerland, gategroup delivers operational excellence through the most extensive catering network in the aviation industry, serving passengers from over 200 operating units in over 60 countries/territories across all continents. We work in an exciting industry – fast-paced and ever-changing. Industry trends and customer expectations are constantly evolving and it is critical that we are agile, innovative and ready for change - and our people are our driving force. We offer attractive opportunities to be part of this fast-paced and truly international working environment.

For further information, please visit www.gategroup.com.