Operations Supervisor

Hope Gas; Lancaster (OH); On-site; USD 95,000 - 125,000; Full time

Job summary

Northeast Ohio Natural Gas Corp. seeks a Supervisor of Gas Operations in Lancaster, OH to lead distribution, construction and maintenance projects. You will supervise field crews, manage safety compliance, and collaborate with the Site Manager on project forecasts and resource planning.

The role requires a Bachelor's degree and 3+ years of related experience, with strong leadership and gas industry knowledge. Travel/after-hours availability may be required as part of essential duties.

Qualifications

• Leadership experience managing field crews and contractors.
• Experience with natural gas pipeline distribution and/or construction.
• Strong communication and organizational skills.
• Proficiency with Microsoft Office and SAP.

Responsibilities

• Schedule, assign and monitor field personnel, crews, and contractors.
• Oversee safety, methods, and environmental compliance.
• Manage internal projects & provide status/forecast to Site Manager.
• Coordinate training, site visits, and inspections.
• Interface with City Managers on infrastructure projects.

Job description

Joining the Hope Gas team means being part of a company that truly values its employees and fosters a supportive and inclusive work environment. We have built a strong reputation in West Virginia by prioritizing our commitment to the local community and the well‑being of our dedicated team. With the state's abundant natural resources and thriving energy sector, Hope Gas offers the perfect platform for ambitious individuals seeking career growth and stability. Not only will you find fulfilling career opportunities with us, but you'll also contribute to the sustainable growth and prosperity of West Virginia through our community engagement and environmental stewardship efforts. As we continue to deliver essential energy services to the region, we invite you to join us and become an integral part of our history, shaping our future together. Read more to discover the exciting possibilities waiting for you at Hope Gas!

POSITION SUMMARY

The Supervisor, Gas Operations provides leadership, planning, and direction for internal projects, programs, and personnel in distribution, construction, and maintenance. Responsibilities of the Supervisor, Gas Operations may include cost and resource management, sales functions, installation, technical, and construction or engineering leadership.

DUTIES & RESPONSIBILITIES

• Schedule, assign and monitor the work of field personnel, crews, and contractors.
• Provide oversight of and support to field personnel, ensuring proper work methods are applied and safety and environmental precautions are followed.
• Oversee and manage internal projects, providing project status and forecasting to Site Manager.
• Provide oversight and management of annual tasks and surveys to ensure compliance and timely completion. (Meter Age Changes, Leak Surveys, Patrols, etc.)
• Collaborate with Training Department to schedule annual and ongoing training of internal personnel.
• Make site visits and spot inspections as needed.
• Field complaints and implement solutions in collaboration with Site Manager.
• Serve as local contact for all City Managers regarding city projects and/or conflicts with existing infrastructure.
• Required to be available after hours for Emergency support.
• Provide oversight of all internal processes, paperwork, timesheets, as-builts, etc. completed on‑time and correctly before submission.
• Assist with local permitting as needed while working with Land and Environmental Departments.
• Assist additional departments as needed for pre‑planning of scope of project, securing easements, providing additional information to Design or Engineering.
• Ensure compliance with federal, state and local laws and interface with appropriate agencies.
• Assist Site Manager with basic engineering tasks, reviewing capacity needs and sizing for daily gas service installs and meter installs to ensure proper sizing and capacity is delivered to customers.
• May prepare and submit bid and proposals, ensuring effective engineering design of projects and adherence to company policy and engineering standards, safe work practices and compliance.
• May be responsible for communication with internal and external customers.

Key Responsibilities:

SUPERVISORY RESPONSIBILITIES

The team member in this role will:

• Serve as a People Leader with supervisory responsibilities.
• Develop, mentor, and coach team members as they work to achieve performance goals by utilizing leadership routines such as weekly check‑ins, monthly team meetings, quarterly skills coaching and annual reviews.
• Identify effective goals and objectives for the team and implement a plan to execute them.

REQUIRED SKILLS & ABILITIES

• Prior leadership or management experience, including interacting with/managing union employees.
• Considerable related experience (natural gas pipeline distribution and/or natural gas pipeline construction and maintenance) or experience in other related Industries.
• Full knowledge of pipeline distribution system; construction work methods; maintenance and repair; operations guidelines; cost analysis; customer service; safety protocols
• Strong communication skills, oral and written
• Organizational, project, and time management skills.
• Experience with Microsoft Office and SAP

EDUCATION & WORK EXPERIENCE

• Bachelor’s Degree and 3+ years directly related experience or
• Associate’s Degree and 5+ years of directly related experience or
• High school diploma and 7+ years of directly related experience
  • Directly related experience includes: Natural Gas pipeline distribution experience.; construction; maintenance and repair; operations; customer service, leadership

PHYSICAL REQUIREMENTS

The ideal candidate must be able to complete the following physical requirements of the job with or without a reasonable accommodation:

• Remain stationery for prolonged periods of time.
• Operate a computer and other office productivity machinery as necessary.
• Communicate with others to accurately exchange information and ideas.
• Must have the ability to walk long distances over variable terrain.
• Must have the ability to lift and carry up to 50 lbs.
• Must have the ability to climb ladders and work from elevated work surfaces.
• Must have the ability to crawl, stoop, and work in limited spaces, on scaffolding and in awkward positions.

WORK CONTEXT

• Minimum travel for work-related purposes is expected 25% of the time, which includes some overnight visits to locations and industry events.
• Due to the varied and potentially remote work locations, the position requires possession of, and maintenance of a state issued driver’s license.
• Work locations may include the office, any operating location of the company, or field sites as needed.

Company Name: North East Ohio Natural Gas Co

Job Location: LANCASTER CITY PLANT

Department: Gas Operations General

Employment Category: Non Union

Posting Start Date: 7/31/26

Northeast Ohio Natural Gas Corp. is a regulated public utility providing efficient, reliable natural gas service to our valued customers since 1986.

Natural Gas is a compelling value for homeowners and businesses in the Company's service territory. Northeast Ohio Natural Gas (NEO) is a regulated public utility that provides safe, reliable, and affordable natural gas service to more than 34,000 customers in 26 Ohio counties, primarily in the northeast section of the state.We operate out of four Ohio offices located in Lancaster, Strasburg, Orwell and Mentor with the same common goals; to provide a safe, reliable, low-cost energy source, while working hard to meet all your customer service needs.

Northeast Ohio Natural Gas is committed to contributing to the reduction of greenhouse gases by converting customer equipment using higher-carbon fuels to clean-burning natural gas, implementing innovative technologies, improving operational efficiencies, and helping to foster an environmentally responsible culture in the communities we serve.

In your community and across Ohio, our dependable gas delivery and live customer servicehave set us apart. Our customers know we deliver the service we promise at a price lower than the competition. At Northeast Ohio Natural Gas, our values – Family, Accountability,and Honesty– are more than words. They are the foundation that guides how we serve our customers, support one another, and show up every day across Ohio.