Operations Supervisor

Industrial Electric Mfg. (IEM); Jacksonville (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

IEM in Jacksonville is seeking an Operations Supervisor to lead a defined production area day-to-day, ensuring safety, quality, and takt-time targets. You will guide Team Leads and Operators, collaborating with the Operations Manager to remove constraints and improve flow across the work center.

Role requires 100% in-office presence in Jacksonville, with first shift 6:00am–2:30pm EST. You will drive continuous improvement and manage KPI performance in a fast-paced environment.

Qualifications

• Bachelor’s degree in a related field or equivalent leadership experience.
• 3-7 years in manufacturing with at least 1 year in a leadership role.
• Experience with takt time, standard work, visual management, and daily tier meetings.
• Proficiency with ERP, Excel, and production dashboards.

Responsibilities

• Lead daily execution of production activities in the assigned work center to meet safety, quality, delivery, and efficiency targets.
• Supervise, coach, and evaluate Team Leads and Operators, fostering accountability, safety, and teamwork.
• Ensure adherence to daily build schedules and takt time; escalate risks to the Operations Manager.
• Monitor and track performance against KPIs (output, defects, rework, attendance, downtime).
• Coordinate with Planning, Materials, Quality, and Maintenance for work center readiness.
• Enforce safety protocols, 5S, standard work and policy compliance.
• Support onboarding, cross-training, and upskilling with Learning & Development.
• Lead or support root cause analysis and corrective actions affecting quality, delivery, or safety.

Skills

Leadership

Communication

Problem-solving

ERP

Excel

Dashboards

Takt time

5S

Lean

Visual mgmt

Education

Bachelor’s in Operations Management

Industrial Engineering

Supply Chain

Tools

ERP

Excel

Production dashboards

Job description

At IEM, we’re not just building innovative electrical distribution systems, we’re shaping the future. IEM is dedicated to delivering world-class solutions for complex power needs. After 75 years, we continue to push the boundaries of what’s possible. Whether you’re an experienced professional or just starting out, you’ll have the opportunity to contribute, grow, and make a lasting impact on industries that power the world’s most dynamic markets.

Job Summary

The Operations Supervisor is a first-line people leader responsible for overseeing the day-to-day execution of a defined production area (e.g., Framing, Assembly, Integration, Test, or Fabrication). The WCS ensures that all teams operate safely, meet takt time and schedule targets, and deliver high-quality output in alignment with KPIs. This role manages multiple Team Leads and Operators and partners closely with the Operations Manager to identify constraints, support continuous improvement, and maintain flow across the work center.

Please note: This position requires 100% in-office presence in our Jacksonville locations and does not offer remote work.

First shift hours are 6:00am - 2:30pm EST.

Essential Functions

• Lead daily execution of production activities in the assigned work center to meet or exceed safety, quality, delivery, and efficiency targets.
• Supervise, coach, and evaluate Team Leads and Operators, fostering a culture of accountability, safety, and teamwork.
• Ensure adherence to daily build schedules and takt time; elevate risks to production targets to the Operations Manager.
• Monitor and track performance against key metrics (output, defects, rework, attendance, downtime) and lead Tier 1 daily management meetings.
• Coordinate with Planning, Materials, Quality, and Maintenance to ensure work center readiness (materials, tools, documents, etc.).
• Enforce safety protocols, 5S practices, standard work, and compliance with operational policies.
• Support onboarding, cross-training, and upskilling of team members in partnership with Learning & Development.
• Lead or support root cause analysis (RCA) and corrective action implementation for issues impacting quality, delivery, or safety.

Qualifications

• Bachelor’s in Operations Management, Industrial Engineering, Supply Chain or a related degree. At least two years of additional relative experience, including demonstrated leadership, in lieu of a degree will also be considered.
• 3-7 years of experience in a manufacturing or production environment, including 1+ years in a formal or informal leadership role.
• Experience with takt time, standard work, visual management, and daily tier meetings.
• Demonstrated career ambition with a track record of growth and increasing responsibility; highly promotable with the potential to take on broader leadership roles within a fast-paced, high-growth organization
• Proficiency in basic digital tools (ERP, Excel, production dashboards).
• Strong people leadership, communication, and problem-solving skills.

Preferred Skills

• Coaching & performance management
• Root cause analysis (5 Whys, fishbone, etc.)
• Conflict resolution & feedback
• Understanding of Lean, 5S, and visual factory principles
• Ability to prioritize in a fast-paced production environment
• Spanish and/or Portuguese language skills are a plus.

Why Join IEM

At IEM, you’ll join a team that powers some of the world’s most ambitious projects. We’re engineers, makers, and problem-solvers who thrive on tackling complex challenges and delivering solutions that keep industries moving forward. If you’re driven, collaborative, and ready to make an impact, we’d love to hear from you. Your creativity and passion can help us achieve great things—come be part of the journey.

Learn more about IEM at https://www.iemfg.com

We offer comprehensive and competitive benefits package designed to support our employees' well-being, growth, and long-term success. View a snapshot of our benefits at https://www.iemfg.com/careers

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