Operations Supervisor

Pacific Hospitality Group; Irvine (CA); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Competitive pay

Performance-based incentive program

Medical, dental, vision and 401(k)

Paid time off and holidays

Employee hotel discounts

Career growth and development

Job summary

Pacific Hospitality Group in Irvine, CA seeks an Operations Supervisor to lead Front Office and Housekeeping teams, ensuring smooth hotel operations and outstanding guest service.

You will coach staff, assign daily schedules, oversee check-in/check-out, monitor room readiness and inventory, and enforce brand standards and safety procedures.

This role requires 2+ years of hotel operations experience, strong communication, and the ability to manage multiple tasks in a fast‑paced environment.

Qualifications

• 2+ years of hotel operations experience.
• Strong knowledge of hotel guest service standards.
• Ability to lead, train, coach, and develop team members.
• Proficiency with hotel property management systems (PMS).
• Excellent communication, organization, and problem-solving skills.

Responsibilities

• Supervise, coach, and support Front Office and Housekeeping team members.
• Assign daily work schedules and monitor productivity.
• Oversee guest check-in/check-out procedures and adherence to hotel standards.
• Ensure Guest Service Agents review arrivals, departures, room assignments, and guest requests.
• Monitor room inventory and optimize room utilization and revenue opportunities.
• Ensure compliance with accounting, cashiering, and audit procedures including cash handling and card processing.
• Assist guests with reservations and concierge-related requests; support Front Office operations.
• Supervise housekeeping staff to maintain cleanliness, presentation, and quality standards.
• Conduct regular guest room inspections and ensure compliance with brand standards.

Skills

Hotel operations

Guest service

Team leadership

Communication skills

PMS proficiency

Scheduling & planning

Multitasking

Tools

PMS software

Job description

Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long term holds that enable us to grow our business and our team members. Our vision is to enrich people’s lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth.

Our Guiding Principles:

Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment

Job Title: Operations Supervisor

Pay Range: $21.00-$23.00

What You Will Accomplish

• Supervise, coach, motivate, and support Front Office and Housekeeping team members.
• Assign daily work schedules andmonitorproductivity to ensure efficient department operations.
• Oversee guest check-in and check-out procedures, ensuring adherence to hotel standards and procedures.
• Ensure Guest Service Agents consistently review arrivals, departures, room assignments, andrespond promptly to guest requests, concerns, and special accommodations.
• Monitor room inventory andassistinoptimizingroomutilizationand revenue opportunities, as well asinventory of supplies.
• Ensure compliance with all accounting, cashiering, and audit procedures,including:Cash handling,Credit card processing,Adjustments andtransfersorDisputes and charge corrections
• Assistguests with reservations, hotel information, local recommendations, and concierge-related requests.Support Front Office operations by performing Guest Service Agent duties as needed.
• Supervise housekeeping staff to ensure cleanliness, presentation, and quality standards are consistently achieved.
• Conduct regularguest roominspections,review guest roomdeficiencies, public areas, and back-of-house areas to ensure compliance with brand and company cleanliness standards.
• Ensure compliance with company policies, OSHA regulations, and safety procedures.
• Monitor productivity and completion of daily housekeeping assignments.
• Coordinateroomreadiness and cleaning priorities with Front Office staff to support guest arrivals and departures.
• Verify completion of laundry operations, inventory replenishment, and housekeeping supply management.
• Assisthousekeeping operations as needed during high occupancy periods or staffing shortages.Perform housekeeping duties as needed to support operational demands and guest service expectations.
• Provide exceptional guest service and act as a primary point of contact for guest concerns.
• Resolve guest complaints and service issues within established authority levels.
• Utilize service recovery techniques to ensure guest satisfaction and loyalty.
• Communicate guest needs effectively with all hotel departments to ensuretimelyfulfillment of requests.
• Maintain a professional, courteous, and positive attitude during all guest interactions.
• Serve as a liaison between Front Office, Housekeeping, and other hotel departments.
• Coordinate room status updates and operational priorities to ensure efficient room turnover and guest readiness.
• Perform administrative functions that support departmental operations and hotel management.
• Support lost and found procedures and ensure proper documentation of recovered guest items.

What You Will Bring

• Minimum 2 years of hotel operations experience in Front Office, Housekeeping, or related hospitality operations.
• Strong knowledge of hotel guest service standards and housekeeping operations.
• Strong attention to detail and commitment to quality standards.Excellent guest service and conflict-resolution skills.
• Ability to lead,train,coach, and develop team members.
• Strong communication, organizational, and problem-solving skills.
• Ability to prioritize multiple tasks in a fast-paced hospitality environment.
• Proficiencywith hotel property management systems and standard computer applications.
• Ability toworkflexible schedules, including weekends, holidays, AM/PM shifts, and occasional overnight coverage.

Great If you have

• Marriott experience preferred.
• Experience supervising multiple hotel departments.
• Bilingual skills (English/Spanish) preferred.
• Minimum1 year ofsupervisoryor leadership experience.
• Strong attention to detail and commitment to quality.

PHYSICAL REQUIREMENTS

• Regular standing and walking throughout the hotel.
• Ability to inspect guest rooms and public areas.
• Frequent bending, stooping, reaching, and lifting.
• Ability tolift upto 50 pounds occasionally.
• Ability to work in indoor and outdoor environments and around cleaning chemicals, equipment, and laundryoperations.

Benefits & Perks

• Competitive pay
• Performance-based incentive program
• Medical, dental,visionand 401(k)benefits
• Paid time off and holidays
• Employee hotel discounts
• Career growth and development opportunities

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.