Operations Supervisor

Misfits Market Internal Job Board; Hanover (MD); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k)

$1200 grocery box credit per year

Job summary

Misfits Market, a mission-driven grocery delivery startup, seeks a Production Supervisor to support the Production Manager in day-to-day operations at our fulfillment center. You will lead a front-line team, ensure safety and quality, and coordinate with other departments to meet KPIs and operational goals.

The role emphasizes strong leadership, cross-functional collaboration, and a proactive approach to process improvements in a fast-paced environment.

Qualifications

• Leadership experience in a warehouse/manufacturing setting.
• Experience with production, inventory, receiving, prep, or quality assurance.

Responsibilities

• Maintain a Safety-First culture in the Fulfillment Center and meet OSHA/GMP/HACCP standards.
• Monitor team performance against KPIs and implement improvements.
• Foster transparent communication across departments and drive operational excellence.
• Lead safety trainings and inspections to ensure a secure workplace.
• Optimize resource allocation (manpower/equipment) to meet demand.
• Coach front-line staff and drive continuous improvement and accountability.

Skills

Warehouse leadership

KPI monitoring

Safety compliance

Coaching & mentoring

Cross-functional collaboration

Job description

Misfits Market is a mission-driven, high-growth startup dedicated to reducing food waste and making shopping for sustainable, high-quality groceries easier and more affordable. We deliver organic produce, high-quality meats and seafood, plant-based proteins, dairy, bakery, wine, and other grocery items to nearly every zip code in 48 states at up to 30 percent off traditional grocery store prices. In 2022, Misfits Market acquired sustainable e-grocer Imperfect Foods and now leverages its in-house transportation network to deliver directly to consumers with one of the most carbon-efficient grocery delivery models on the market. By tackling inefficiencies in the food system, our passionate and motivated team of problem solvers helps save an average of 500,000 pounds of food per week from waste or lesser outcomes, with an all-time savings of 190+ million pounds of food.

As Misfits we support our customers and mission by embracing our core values of:

• Doing more with less
• Thinking Differently
• Respecting one another
• Moving deliberately and quickly
• Taking initiative and delivering

About the role:

As a front-line supervisor on our operations team, you will be responsible for supporting the Production Manager in the day-to-day operations in our food-based fulfillment center. The Production Supervisor is accountable for meeting or exceeding all operational goals through strong interpersonal communication, strategic planning, and a commitment to excellence. The ideal candidate builds strong professional relationships across departments, is an agent of change, and prioritizes the safety of both our team and our customers.

To perform this job successfully, an individual must be able to perform each essential duty within the warehouse satisfactorily. The requirements listed must be representative of the knowledge, skills, minimum education, training, licensure, experience and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

You will:

• Maintain a Safety-First culture in our food-based Fulfillment Center (FC). Responsible for meeting site environmental, health, quality & safety performance metrics. Maintains or exceeds the requirements and standards of OSHA, AlB, GMP, HACCP, FSSC, and FDA.
• Monitor and assess team performance against established KPIs. Implement strategies to improve productivity, efficiency, and overall operational excellence.
• Foster a collaborative and transparent environment, ensuring information flows effectively across departments.
• Uphold and enforce safety and quality protocols within the facility. Conduct regular safety training sessions and inspections to maintain a secure working environment.
• Optimize the allocation of resources, including manpower and equipment, to meet operational demands efficiently. Collaborate with other departments to ensure smooth workflows.
• Lead and mentor front-line operations staff, fostering a culture of continuous improvement, accountability, safety, and teamwork. Provide coaching and support to enhance individual and team performance.
• Ensure that team members are equipped with the necessary skills for success. Identify training needs within the team and coordinate with our HR and Learning teams to implement training programs.

You are:

• Able to adapt to changing priorities, delegate, and manage time efficiently
• Strong team management skills with ability to lead large teams
• Safety-focused with strict adherence to company standards and safety procedures
• Able to analyze problems and strategize for improved outcomes
• Able to physically stand, bend, squat, and lift up to 50 pounds with or without accommodation

You have:

• Previous leadership experience in a warehouse or manufacturing environment
• Experience in one or more operational areas such as production, inventory management, receiving, prep, or quality assurance
• Familiarity with regulatory requirements for operating plants
• An ability to adapt to changing priorities, delegate, and manage time efficiently
• Experience training others to new processes or procedural updates
• An aptitude for equipment operation and troubleshooting
• Excellent leadership, team building, and people management skills
• Strong interpersonal skills and communication with all levels of management
• Excellent conflict-resolution and decision-making abilities

Nice to have:

• Experience with or certification in Lean Six Sigma, PMP, TPM or other relevant certifications
• Experience conducting root cause analysis investigations

What we do for you:

• Comprehensive medical, dental, and vision insurance
• 401(k)
• Annual Misfits grocery box credit of $1200 paid in weekly installments