Operations Supervisor

Maximus; Frankfort (KY); On-site; USD 50,000 - 55,000; Full time

Job summary

Maximus is seeking an Operations Supervisor to lead Enrollment and Billing Operations Specialists and ensure compliance with regulations and internal policies.

The role focuses on driving performance, serving as a key client contact, and developing staff to support program success across the Massachusetts Connector program.

Qualifications

• Bachelor’s degree in relevant field and 3+ years of experience required.
• Experience leading operations or customer service in a supervisory role.
• Experience with billing or processing financial transactions.
• Strong leadership and team motivation abilities.
• Excellent communication and interpersonal skills.
• Healthcare environment experience preferred.
• Experience with state-based marketplace or health plan operations preferred.

Responsibilities

• Assign day-to-day work items to staff.
• Monitor employee performance for SLA compliance.
• Collaborate with other departments to ensure timely, accurate work.
• Lead, coach, and train direct reports.
• Respond to escalated inquiries promptly and professionally.
• Prepare and present weekly/monthly performance reports.

Skills

Leadership

Team leadership

Customer service

Communication

Coaching

Operations management

Education

Bachelor’s degree

Finance/accounting coursework

Job description

Maximus is seeking a dynamic Operations Supervisor to support the Massachusetts Connector program. The Operations Supervisor will lead operational teams responsible for member transaction processing and service request resolution while ensuring compliance with applicable regulations and organizational policies. Acting as a key point of contact for client operational matters, this role is accountable for meeting service-level commitments, maintaining high-quality standards, and fostering a culture of performance and accountability. The successful candidate will also recruit, develop, and supervise Enrollment and Billing Operations Specialists to support program success.

Essential Duties and Responsibilities:

• Responsible for assigning day-to-day work items.
• Monitor employee performance for compliance with established protocol (SLA).
• Work closely with other functional departments to ensure all work is completed timely and accurately.
• Effectively lead, coach, train, and counsel direct reports.
• Research and respond to any escalated inquiries and requests in a timely, professional, and informative manner.
• Produce weekly/monthly reports to be presented to staff.

Minimum Requirements

‘- Bachelor’s degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.

Preferred Skills and Qualifications

• Bachelor’s degree, preferably including some finance/accounting courses, from an accredited college or university, or equivalent experience.
• A minimum of 3 years of experience in operations or customer service function in a leadership role.
• Previous operations and supervisory experience with background in billing or processing financial transactions.
• Combined skills in understanding, selecting, developing and motivating others, as well as being both a strong team leader and team player.
• Excellent customer service, organizational, interpersonal, written and verbal communication skills, as well as computer proficiency.
• Experience in a healthcare environment.
• Experience with state-based marketplace, health plan or carrier operations.

Home Office Requirements

• Internet speed of 25mbps or higher required (you can test this by going to www.speedtest.net).
• Connectivity to the internet via either Wi‑Fi or Category 5 or 6 ethernet patch cable to the home router.
• Must currently and permanently reside in the Continental US.

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$50,000

Maximum Salary

$55,000