Operations Supervisor

Versant Media; Englewood Cliffs (NJ); On-site; USD 80,000 - 110,000; Full time

Job summary

Versant Media in Englewood Cliffs, NJ, is seeking an experienced Operations Supervisor to oversee on‑air cable operations for multiple networks and streaming events. You will supervise a shift, monitor distribution, and ensure reliability across all channels 24/7/365.

The role requires 3+ years in an on‑air broadcast environment, strong leadership, and the ability to troubleshoot in fast-paced settings. A 24x7 schedule including nights and holidays is expected.

Qualifications

• 3+ yrs experience in an On-air broadcast environment.
• Strong knowledge of television production, broadcast operations, and technical requirements.
• Proven leadership and collaboration skills.
• Able to troubleshoot in fast-paced environments and adapt to changing scenarios.
• Willingness to work nights, weekends, holidays, and overtime.

Responsibilities

• Supervise a shift of on-air cable operations for Versant networks and streaming events.
• Monitor and maintain satellite, fiber, terrestrial distribution, and cloud-based streams.
• Ensure high on-air reliability and 99.999% availability across channels.
• Manage daily maintenance events in the NOC.
• Coordinate live event scheduling and supervise technical operators.
• Lead triage and documentation for on-air issues.
• Serve as point of contact to brand leaders for schedules and execution.
• Develop scheduling plans and transmission information for live events.
• Assist with operational improvements projects.
• Maintain exceptional on-air reliability and customer service.

Skills

On-air broadcast experience

Broadcast operations knowledge

Leadership

Troubleshooting

Communication

Work under pressure

Education

BA/BS in related field

Tools

Cloud-based automation

Real-time systems

Digital video/audio

Job description

Company Description

VERSANT (Nasdaq: VSNT) is an industry-changing media and entertainment business and home to trusted brands that shape culture, inform audiences, and build lasting connections. It operates across four core markets: political news and opinion, business news and personal finance, golf, and sports and genre entertainment. These markets are served through a powerful portfolio of iconic and innovative brands, including CNBC, MS NOW, USA Network, Golf Channel, Oxygen, E!, SYFY, and Versant's sports division USA Sports, along with complementary digital assets including Fandango, Rotten Tomatoes, GolfNow and GolfPass.

Company Description

VERSANT (Nasdaq: VSNT) is an industry-changing media and entertainment business and home to trusted brands that shape culture, inform audiences, and build lasting connections. It operates across four core markets: political news and opinion, business news and personal finance, golf, and sports and genre entertainment. These markets are served through a powerful portfolio of iconic and innovative brands, including CNBC, MS NOW, USA Network, Golf Channel, Oxygen, E!, SYFY, and Versant's sports division USA Sports, along with complementary digital assets including Fandango, Rotten Tomatoes, GolfNow and GolfPass.

Job Description

Distribution Operations is an organization within Versant Media providing technical and operational services across the complete Versant content management, fulfillment and distribution ecosystem. We ensure that each of our networks, shows and unique content are reliably delivered to every screen around the world 24/7/365. We manage a best-in-class operation, leading the industry with our scalable, reliable operation.

The Technical Operations’ team in Englewood Cliffs, NJ manages playout and monitoring for Versant’s Cable Sports, News, Entertainment and International channels. The Operations Supervisors are true subject matter experts in a dynamic broadcast environment. Operations Supervisors drive 99.999% on‑air reliability for all channels and work as a team to get compelling content to viewing platforms across the world.

Job Duties

• Supervise a shift of on‑air cable operations for Versant networks (including all distribution channels) and streaming events.
• Monitor and maintain satellite, fiber, and terrestrial distribution, and cloud‑based streams
• Ensure the reliability of on‑air schedules in a fast‑paced environment, and work to maintain 99.999% on‑air availability and reliability for all channels
• Manage daily maintenance events in the NOC
• Ensure proper scheduling and supervise a shift of technical operators in live and taped events across Sports, News, & Entertainment channels.
• Facilitate day‑of‑air issue resolution between all Versant departments (including Sales Ops, Engineering, Programming, On‑Air Scheduling and Promotions)
• Act as the point of contact to brand leaders to coordinate daily schedules and broadcast execution
• Lead operational triaging and documentation for issues affecting the on‑air operation
• Develop and distribute detailed scheduling plans and transmission information for live events
• Maintain and assist in the creation of new SOPs and Guidelines
• Perform live event transmission tasks including video ipath routing, satellite tunings, fax‑through and fiber bookings
• Lead the execution of live events on all Sports, News, and Entertainment networks such as Olympics, E! Red Carpets, WWE Smackdown, Golf, and Premiere League soccer
• Manage the execution and decision‑making for all live events, including in‑event issue resolution and off‑air adjustments, including, but not limited to schedule slides, join in progress and leave in progress.
• Serve as decision‑maker for the execution of all contingency situations for live events
• Serve as the point of contact for same‑day Record/Turnarounds process to ensure reliable records and playbacks
• Assist with project management related to operational improvements
• Continue to exceed expectations in on‑air reliability and customer service for all NOC clientele

Qualifications

• 3+ yrs experience in an On‑air broadcast environment.
• 3+ yrs experience exhibiting overall understanding and knowledge of the television production process, broadcast operations, and news/sports/entertainment technical production requirements
• Experience showing strong computer, communication, and facilitation skills
• Experience in a fast‑paced environment requiring troubleshooting and process skills, and exhibiting an ability to effectively lead, prioritize and adapt to changing scenarios
• A track record of meeting or exceeding performance expectations
• This position requires the willingness and ability to work any scheduled shift, including nights, both weekend days, and holidays, as well as working overtime on short notice to support the 24x7 on‑air broadcast environment.

Preferred Qualifications

• BA/BS in related field
• 3 yrs experience in leading the execution of live television events
• 3 yrs experience demonstrating the ability to effectively lead, prioritize, energize, and coach others
• Extensive and significant experience, understanding and knowledge of digital broadcast and production technical systems, standards and processes
• Technical experience with cloud based automation, real‑time systems, digital video and audio, troubleshooting and test techniques
• Extensive knowledge of digital broadcast and production technical systems, standards and processes
• Excellent communication and interpersonal skills
• Basic understanding of workplace staffing rules and experience in off‑hours scheduling of personnel

Additional Information

As part of our selection process, external candidates may be required to attend an in‑person interview with a VERSANT Media employee at one of our locations prior to a hiring decision.

VERSANT Media's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin, or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [e-mail].

VERSANT Media is committed to fair and equitable compensation practices. We include a good faith pay range for each position to comply with applicable state and local pay transparency laws and to promote equity across our organization. Actual compensation will be based on factors such as the candidate's skills, qualifications, experience, and location and may include additional forms of compensation and benefits such as health insurance, retirement plans, paid time off, etc.