Operations Supervisor

Maximus; Dover (DE); On-site; USD 50,000 - 55,000; Full time

Job summary

Maximus is seeking an Operations Supervisor to lead Enrollment and Billing Operations for the Massachusetts Connector program. You will direct member transaction processing, service requests, and ensure compliance with regulations and SLAs.

You will recruit, develop, and supervise Enrollment and Billing Operations Specialists, coach staff, monitor performance, and report on weekly metrics to the client. The role emphasizes accountability, customer service, and a culture of performance.

Qualifications

• Bachelor's degree and 3+ years of relevant experience or equivalent
• Experience leading operations or customer service teams
• Background in billing or processing financial transactions and strong communication skills

Responsibilities

• Assign day-to-day work items and monitor SLA adherence
• Lead and coach direct reports, providing coaching and training
• Escalate and respond to inquiries in a timely, professional manner
• Produce weekly/monthly performance reports for the client

Skills

Leadership

Customer service

Communication

Team supervision

Problem solving

Education

Bachelor's degree (finance/accounting preferred)

Tools

Billing software

Job description

Maximus is seeking a dynamic Operations Supervisor to support the Massachusetts Connector program. The Operations Supervisor will lead operational teams responsible for member transaction processing and service request resolution while ensuring compliance with applicable regulations and organizational policies. Acting as a key point of contact for client operational matters, this role is accountable for meeting service-level commitments, maintaining high-quality standards, and fostering a culture of performance and accountability. The successful candidate will also recruit, develop, and supervise Enrollment and Billing Operations Specialists to support program success.

Essential Duties and Responsibilities:

• Responsible for assigning day-to-day work items.
• Monitor employee performance for compliance with established protocol (SLA).
• Work closely with other functional departments to ensure all work is completed timely and accurately.
• Effectively lead, coach, train, and counsel direct reports.
• Research and respond to any escalated inquiries and requests in a timely, professional, and informative manner.
• Produce weekly/monthly reports to be presented to staff.

Minimum Requirements

• '- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.

Preferred Skills and Qualifications

• Bachelor's degree, preferably including some finance/accounting courses, from an accredited college or university, or equivalent experience.
• A minimum of 3 years of experience in operations or customer service function in a leadership role.
• Previous operations and supervisory experience with background in billing or processing financial transactions.
• Combined skills in understanding, selecting, developing and motivating others, as well as being both a strong team leader and team player.
• Excellent customer service, organizational, interpersonal, written and verbal communication skills, as well as computer proficiency.
• Experience in a healthcare environment.
• Experience with state-based marketplace, health plan or carrier operations.

Home Office Requirements

• Internet speed of 25mbps or higher required (you can test this by going to www.speedtest.net).
• Connectivity to the internet via either Wi‑Fi or Category 5 or 6 ethernet patch cable to the home router.
• Must currently and permanently reside in the Continental US.

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$50,000

Maximum Salary

$55,000