Operations Supervisor

WeTheHobby; City of Rochester (NY); On-site; USD 33,000 - 36,000; Full time

Job summary

WeTheHobby in Rochester, NY is seeking an Operations Supervisor to lead the shipping and fulfillment team, supervise associates, and optimize workflows for accurate order processing and inventory control.

Ideal candidates have warehouse supervisory experience, strong leadership, attention to detail, and good communication. You will mentor staff, drive efficiency, and implement process improvements with the Operations Manager.

Qualifications

• High School Diploma or equivalent (a degree in logistics, supply chain, or related field is a plus).
• Proven experience in a supervisory role within a warehouse or fulfillment center.
• Strong leadership and communication skills.
• Detail-oriented with a strong focus on quality control.
• Ability to work in a fast-paced environment and meet deadlines.
• Familiarity with inventory management systems.
• Proficient in computer literacy, particularly Microsoft Excel.

Responsibilities

• Lead a team of Operations Associates responsible for sorting, packing, and shipping sports card products, including handling sets of individual cards resulting from group breaks and standard sports card boxes/cases.
• Ensure all orders are accurately processed and packed to meet high standards of quality and customer satisfaction.
• Oversee receiving of new products, stock organization, and inventory systems management. Ensure accurate stock levels and efficient product flow.
• Train, mentor, and support team members in their daily responsibilities. Encourage a positive, productive work environment and provide performance feedback regularly.
• Evaluate and optimize warehouse and fulfillment processes to improve efficiency and minimize errors. Collaborate with the Operations Manager to implement strategic improvements.
• Provide assistance for customer inquiries related to shipping and fulfillment, across various sales channels when required.
• Oversee fulfillment-related data entry, ensuring accurate order tracking and inventory management.

Skills

Leadership

Communication

Detail oriented

Team supervision

Education

High School Diploma

Tools

Microsoft Excel

Inventory management systems

Job description

About WeTheHobby

What began as a passion project in a spare bedroom has evolved into one of the fastest-growing entertainment and collectibles companies in the world.

Founded by Rochester native Zach Stanley, WeTheHobby has scaled from a local idea into a global force. Now home to more than 150 full-time employees and 25,000 square feet of headquarters space in Rochester’s Village Gate.

About The Role

The Operations Supervisor will assist in handling the day-to-day operations within the shipping and fulfillment department. You will supervise a team of Operations Associates responsible for order processing, shipping, and inventory management. In this hands-on role, you will focus on optimizing workflows, ensuring product quality, and maintaining efficient operations. The ideal candidate has strong leadership capabilities, experience in warehouse or fulfillment center operations, and a keen eye for detail.

What You'll Do

• Lead a team of Operations Associates responsible for sorting, packing, and shipping sports card products, including handling sets of individual cards resulting from group breaks and standard sports card boxes/cases.
• Ensure all orders are accurately processed and packed to meet high standards of quality and customer satisfaction.
• Oversee receiving of new products, stock organization, and inventory systems management. Ensure accurate stock levels and efficient product flow.
• Train, mentor, and support team members in their daily responsibilities. Encourage a positive, productive work environment and provide performance feedback regularly.
• Evaluate and optimize warehouse and fulfillment processes to improve efficiency and minimize errors. Collaborate with the Operations Manager to implement strategic improvements.
• Provide assistance for customer inquiries related to shipping and fulfillment, across various sales channels when required.
• Oversee fulfillment-related data entry, ensuring accurate order tracking and inventory management.

Qualifications

• High School Diploma or equivalent (a degree in logistics, supply chain, or related field is a plus)
• Proven experience in a supervisory role within a warehouse or fulfillment center
• Strong leadership and communication skills
• Detail-oriented with a strong focus on quality control
• Ability to work in a fast-paced environment and meet deadlines
• Familiarity with inventory management systems
• Proficient in computer literacy, particularly Microsoft Excel

Physical Requirements

• While this is primarily a desk-based role, the employee must be able to:
• Sit or stand at a workstation for extended periods throughout the workday.
• Regularly bend, stoop, reach, or ascend stairs within an office or warehouse environment.
• Lift, carry and move product cases, shipping materials, and office equipment weighing up to 50 pounds.
• Navigate between office, warehouse, and live production areas while collaborating with multiple.

Compensation & Schedule

• Schedule: Monday – Thursday 1:30 pm – 10:00 pm and Sunday 8:00 am – 4:30 pm
• The salary range for this position is$24.00 - $26.00 per hour based on location in Rochester, NY, and experience.
• To comply with Federal law, WeTheHobby participates in E-Verify. All newly hired employees are verified through this electronic system established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to confirm their identity and employment eligibility.