Operations Supervisor

CVS Health; Piedmont (SC); On-site; USD 22,041 - 31,684; Full time

Benefits offered by this job

Affordable medical plan options

401(k) plan with matching contributions

Employee stock purchase plan

Wellness programs

Tuition assistance

Job summary

A leading health solutions company is seeking an Operations Supervisor to manage store performance and customer service. Responsibilities include supervising store staff, assisting customers, and ensuring smooth operations. Ideal candidates will possess strong analytical and communication skills along with a high school diploma. This full-time role offers competitive pay ranging from $16.00 to $23.00 per hour and various benefits including healthcare and retirement plans.

Qualifications

• Strong deductive reasoning ability and analytical skills.
• Ability to communicate effectively with store management and teams.
• Flexibility to work full-time including early mornings, overnight, and weekends.

Responsibilities

• Supervise store crew and management communication.
• Assist customers with inquiries and complaints.
• Manage merchandise pricing and stock levels.

Skills

Deductive reasoning ability

Analytical skills

Advanced communication skills

Supervision and influencing skills

Customer service skills

Education

High School Diploma or Equivalent

Job description

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose‑driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate.

Position Summary

An Operations Supervisor is a key leader supporting the CVS Store Management team in planning and driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. When there is no manager onsite, the Operations Supervisor leads the store and supervisory staff, ensures that store operations run smoothly, and is responsible for ensuring the completion of all opening and closing procedures.

Essential Functions

• Management
  • Work effectively with store management and store crews.
  • Supervise the store’s crew through assigning, directing and following up of all activities.
• Effectively communicate information both to and from store management and crews.
• Customer Service
  • Assist customers with their questions, problems and complaints.
  • Promote CVS customer service culture (greet, offer help, and thank).
  • Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers.
  • Provide colleagues personalized customer service feedback and coaching (e.g., myImpact coaching; myCustomer feedback; personal observations).
  • Maintain customer/patient confidentiality.
• Merchandise/Presentation
  • Price merchandise.
  • Stock shelves.
  • Support the planning, execution of displays, signage and inventory of weekly, promotional and seasonal merchandise.
  • Support the planning, execution and maintenance of off‑shelf merchandise.

Required Qualifications

• Deductive reasoning ability, analytical skills and computer skills.
• Advanced communication skills, supervision and influencing skills.
• Ability to work a full‑time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise.

Preferred Qualifications

• Experience as a retail supervisor.

Education

High School Diploma or Equivalent preferred but not required.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

$16.00 – $23.00

Benefits

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be.

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No‑cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address different needs and preferences, including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.