Operations Supervisor

Orion International; Allentown (Lehigh County); On-site; USD 90,000 - 100,000; Full time

Benefits offered by this job

Employer-paid medical insurance

Dental, vision, disability & life保险

Pre-tax health options

PTO, holidays

Job summary

Orion International in Phoenix, AZ invites an experienced Operations Supervisor to lead the day-to-day calibration and repair laboratory. This leadership role demands technical excellence, customer focus, and a track record of delivering results in a regulated environment.

You will manage lab operations, own P&L, oversee staff, drive efficiency, and coordinate with sales and leadership on strategic initiatives. A PMEL or equivalent training and 10+ years in calibration & repair are preferred.

Qualifications

• 10+ years in Calibration & Repair industry.
• Strong leadership and team-building experience.
• Experience managing budgets and financial performance.

Responsibilities

• Lead daily operations of the calibration and repair laboratory.
• Own P&L, budgets, and variable expenses.
• Oversee technical and administrative staff including supervisors.
• Drive efficiencies to reduce costs and improve service.
• Maintain ISO/IEC 17025, UKAS, KEMA accreditations.
• Collaborate with customers, sales teams, and leadership.
• Support regional leadership on strategic initiatives.

Skills

Leadership

Team development

Communication

Operations management

P&L management

Education

PMEL or equivalent technical training

Tools

MS Office

Job description

Travel to customer sites as needed

Seeking an experienced Operations Supervisor to lead day-to-day operations of our commercial calibration and repair laboratory in Phoenix. This is a leadership role for a technically strong, results-driven professional who thrives in a fast-paced, highly regulated environment.

What You’ll Do

As the Operations Supervisor, you will be responsible for managing laboratory operations while ensuring customer satisfaction, operational excellence, and financial performance.

Key responsibilities include:

• Lead by example and embody company's Mission in Service
• Manage daily operations of the calibration and repair laboratory
• Own P&L responsibility, managing budgets and variable expenses
• Oversee technical and administrative staff, including supervisors and non-exempt employees
• Drive operational efficiencies to reduce costs and improve service performance
• Maintain and expand laboratory accreditations and scope (ISO/IEC 17025, UKAS, KEMA)
• Resolve complex technical issues related to TMDE
• Maximize utilization of laboratory assets and recommend capital acquisitions
• Collaborate with customers, sales teams, and corporate leadership
• Support Regional Director/VP on key initiatives and strategic projects

What We’re Looking For

• 10+ years of experience in the Calibration & Repair industry
• Strong technical background in:
• Physical Dimensional
• General Test Equipment Calibration
• PMEL or equivalent technical training highly preferred
• 2+ years in a supervisory or section lead role
• Proven experience managing a technical service organization
• Strong leadership, communication, and team-development skills
• Proficient in MS Office applications
• Ability to motivate teams and drive results independently

Competitive salary: $90k-$100k

Employer-paid medical, dental, vision, disability & life insurance

Employee-funded pre-tax health options

PTO, sick leave, and paid holidays

Leading provider of calibration and software services for test and measurement instruments used by technology-driven organizations worldwide. We are committed to quality, innovation, and exceptional customer service.