Operations Specialist, Thrivent Advisor Network

Thrivent Financial; Minneapolis, Northern (MN, KY); Hybrid; USD 67,000 - 91,000; Full time

Benefits offered by this job

Bonuses

Medical insurance

Dental insurance

Vision insurance

HSA

FSA

401k

Pension

Life insurance

Disability insurance

Paid time off

Parental leave

EAP

Well-being benefits

Job summary

Thrivent Financial is seeking an Operations Specialist to support TAN Advisors and client accounts, ensuring efficient and compliant processing of new business and ongoing servicing. You will coordinate with advisory teams, manage account setups in Black Diamond and Orion, and review payments and deliverables for accuracy.

Responsibilities include responding to inquiries, collaborating with senior staff, and contributing to continuous improvement initiatives to scale operations and enhance

Responsibilities

• Review new account and financial plan paperwork, including custodial account setup, to decide if submission is in good order.
• Follow up with Advisory Teams to educate and ensure compliance before acceptance of new business.
• Administer new account setup and ongoing maintenance of managed accounts in Black Diamond and Orion.
• Utilize Advice-Pay to review financial plan payments, agreements, and deliverables for in good order submission.
• Respond to inquiries from TAN Advisory Teams about TAN Operations, Technology, and Compliance processes.
• Partner with Sr. Operations Specialist to learn and administer Advisory Services (client billing, performance reporting, revenue processing, outside RIA products, Client Forms, and book of business reporting).
• Administer access to TAN systems, ensuring compliance with data privacy policies.
• Work independently to maintain service levels and deadlines.
• Support cross-organizational improvement projects to drive efficiencies.
• Apply Continuous Improvement to improve TAN Advisory Team experience.
• Build partnerships that deliver consistent advisor and client experiences.

Job description

Execute an efficient, effective, and service-first experience to TAN Advisors and clients. This work includes daily operational tasks to support TAN Advisory Teams. Work with Advisors and their Operations staff to develop efficient and compliant operations processes for paperwork submission and ongoing service of managed accounts and financial plans. Develop and keep strong relationships with key internal and external partners in support Advisory Teams. Operations Specialist must have strong attention to detail and time management skills and the ability to gather facts, data, and documentation to independently make decisions on the efficacy and compliance associated with certain managed account and financial planning activities. The Operations Specialist will serve as primary point of contact for TAN Advisory Teams and must show excellent communication skills, both written and verbal. Qualified candidate should desire a fast-paced environment and exhibit flexibility and innovation of thinking.

DUTIES & RESPONSIBILITIES:

• Review new account and financial plan paperwork, as well as custodial account set up at Fidelity and Schwab, to decide if submission is in good order.
• Follow-up with Advisory Teams as needed to educate and ensure compliance with all requirements prior to acceptance of new business.
• Administer new account setup and ongoing maintenance of managed accounts in Black Diamond and Orion for multiple Advisory Teams submitting daily new business and servicing requests.
• Utilize Advice-Pay to review financial plan payments, agreements, and deliverables for in good order submission.
• Respond promptly to emailed inquiries from TAN Advisory Teams about TAN Operations, Technology, and Compliance processes and procedures.
• Partner with Sr. Operations Specialist to learn and administer Advisory Services provided by TAN. This may include client account billing, performance reporting, revenue processing, outside RIA products, Client Forms, and client/Advisor book of business reporting.
• Administer Home Office, Advisor, Field Staff, and Client access to TAN systems, ensuring compliance with policies and regulations on Advisor and Client data privacy.
• Work independently to keep service level standards and deadlines.
• Engage in multiple RIA operations disciplines and support efforts across team functions.
• Participate in cross-organizational improvement projects that drive efficiencies and scale for both TAN and Thrivent distribution.
• Apply Continuous Improvement principles to improve TAN Advisory Team experience.
• Build partnerships that deliver consistent advisor and client experiences and issue resolution.
• Consult (function as liaison) with corporate partners to uncover solutions to TAN ad hoc business issues.
• Overall, we expect this contributor to: Build and maintain a high quality and professional working relationship with team members, internal business units and all field professionals, may serve as primary customer contact as assigned.
• Overall, we expect this contributor to: Partner with managers and other team leaders in the development and implementation of business processes and programs, standard operating procedures, documentation and other support materials required for unit operation; and supports projects and special initiatives which support corporate growth and continuous improvement of operation.
• Overall, we expect this contributor to: Demonstrate quality customer service through detailed, accurate and prompt communications to the field and clients.
• Overall, we expect this contributor to: Accurately completes various processing activities, provide high level technical expertise/guidance, and swings between teams as volumes warrant.
• Overall, we expect this contributor to: Effectively solve a variety of issues as encountered within the team with minimal direction.
• Overall, we expect this contributor to: Performs quality control and review.
• Overall, we expect this contributor to: Assess inefficiencies and offer solutions that maximize the scale of our operations.
• Overall, we expect this contributor to: Be positive and open minded.
• This role will interact with individuals within the Thrivent Advisor Network (TAN) home office, Thrivent Home office, TAN advisors and their office staff, all levels of TAN leadership, external vendors, external consultants and solution providers.

QUALIFICATIONS & SKILLS:

• Required: Four-year degree or minimum of five years financial services related work experience.
• Passion for and experience with Registered Investment Advisor operational components.
• Working knowledge of industry leading third‑party portfolio management and customer relationship management solutions.
• Familiarity with industry leading technology toolsets.
• Great interpersonal skills with financial advisors, office staff and internal operations experts enabling the achievement of common goals and effectively identifying and resolving service obstacles.
• Proven ability to support advisor growth that aligns with regulatory compliance standards and company policies.
• Process improvement mindset and ability.
• Demonstrated ability to improve processes.
• Continuous Improvement experience preferred.
• Strong Microsoft tools skills – Excel, Word, PowerPoint.
• Preferred: FINRA series 7 and 66 strongly preferred.
• Specific working knowledge of Black Diamond, Orion, Fidelity and Schwab.
• Experience with Advisor and client account transitions to a Registered Investment Advisor is preferred.
• SharePoint knowledge and experience.

Pay Transparency

The applicable salary or hourly wage range for this full-time role is $67,080.00 - $90,756.00 per year, which factors in various geographic regions. The base pay actually offered will be determined by a variety of factors including, but not limited to, location, relevant experience, skills, and knowledge, business needs, market demand, and other factors Thrivent deems important.

Benefits

• Various bonuses (including, for example, annual or long‑term incentives)
• Medical, dental, and vision insurance
• Health savings account
• Flexible spending account
• 401k
• Pension
• Life and accidental death and dismemberment insurance
• Disability insurance
• Supplemental protection insurance
• 20 days of Paid Time Off each year
• Sick and Safe Time
• 10 paid company holidays
• Volunteer Time Off
• Paid parental leave
• EAP
• Well‑being benefits
• Other employee benefits

Thrivent provides Equal Employment Opportunity (EEO) without regard to race, religion, color, sex, gender identity, sexual orientation, pregnancy, national origin, age, disability, marital status, citizenship status, military or veteran status, genetic information, or any other status protected by applicable local, state, or federal law. This policy applies to all employees and job applicants.

Thrivent is committed to providing reasonable accommodation to individuals with disabilities. If you need a reasonable accommodation, please let us know by sending an email to [e-mail] or call 800-847-4836 and request Human Resources.

At Thrivent, we believe money is a tool, not a goal. Driven by a higher purpose at our core, we are committed to providing financial advice, investments, insurance, banking and generosity programs to help people make the most of all they’ve been given.

Thrivent is a membership‑owned fraternal organization, as well as a holistic financial services organization, dedicated to serving the unique needs of our customers.

We focus on their goals and priorities, guiding them toward financial choices that will help them live the life they want today—and tomorrow. For over 100 years, Thrivent has been helping people build their financial futures and live more generous lives. Today, it’s a Fortune 500 company that offers a full range of expert financial solutions, serving more than 2 million customers, as well as the communities in which they live and work.

You won’t just build a career; you’ll be part of an organization focused on growing, innovating, and serving.