Operations Specialist - Patient Facing

AdaptHealth; Greenfield (WI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive total rewards

Industry-leading care

Environmental stewardship

Job summary

AdaptHealth is seeking an Operations Specialist to support patient care and drive operational excellence across our Wisconsin operations. You will help optimize workflows, verify insurance and authorizations, and navigate EMR systems to ensure accurate data entry and timely patient interactions.

The role requires at least one year of relatable work experience and a high school diploma (or equivalent). Strong communication, attention to detail, and the ability to multi‑task in a fast-paced

Qualifications

• High School Diploma or equivalent required.
• One year of relatable work experience preferred.
• Experience in healthcare or administrative roles is a plus.
• Strong written and verbal communication; attention to detail.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Support regional operations through workflow optimization and training.
• Verify insurance authorizations and order accuracy.
• Navigate EMR systems to enter, track, and audit patient data.
• Identify workflow inefficiencies and implement improvements.
• Collaborate with cross-functional teams to resolve issues and communicate trends.
• Maintain knowledge of payer guidelines and HIPAA requirements.
• Assist with training materials and onboarding.
• Meet quality and performance metrics while managing multiple priorities.
• Perform patient assessments and follow-ups as needed.
• Support infection control standards and PPE compliance.

Skills

Relatable work experience

Verbal communication

Written communication

Multitasking

Attention to detail

Education

High School Diploma or equivalent

Associate’s degree in relatable field

Healthcare Administration

Business Administration

Equivalent work experience

Tools

Microsoft Office

Healthcare systems

Job description

About AdaptHealth

At AdaptHealth we offer full-service home medical equipment and related services that empower patients to live their best lives – beyond the hospital and at home.

Description

At AdaptHealth we offer full-service home medical equipment and related services that empower patients to live their best lives – beyond the hospital and at home.

With supporting locations across the nation, AdaptHealth is the vital link in the healthcare ecosystem that bridges the gap between patients, providers, and high-quality, compassionate care.

If you’re passionate about making a meaningful and lasting difference in the lives of patients, we invite you to explore a career with AdaptHealth.

The Adapt Difference

• Commitment to Our People – Support, Development, and Advancement Opportunities
• Competitive Compensation and Incentives
• Comprehensive Total Rewards & Benefits
• Industry‑Leading Care & Innovation
• Responsible Environmental Stewardship

About The Role

Operations Specialist

The Operations Specialist role is one that supports patient care and operational excellence in our business. This role is unique in its ability to impact patient outcomes while driving process improvements and team performance.

Core Responsibilities

• Support regional operations through workflow improvement, training, and process optimization
• Review and process documentation, including insurance verification, authorizations, and order accuracy
• Navigate EMR systems to enter, track, and validate patient and authorization data
• Analyze workflows, identify errors, and implement solutions to improve efficiency and quality
• Collaborate with teams and leadership to resolve issues and communicate trends
• Maintain knowledge of payer guidelines, products, and services to ensure compliance
• Assist with training materials, onboarding, and cross‑functional support
• Participate in projects to refine processes and enhance operational performance
• Meet quality and performance metrics while managing multiple priorities
• Perform patient assessments and follow‑ups to support care and compliance
• Ensure accurate documentation and adherence to HIPAA, PPE, and infection control standards
• Perform other duties as assigned

Why You’re the Best Fit

• One (1) year of relatable work experience required
• High School Diploma, Associate’s degree in relatable field, Healthcare Administration, Business Administration or equivalent work experience required
• Experience in management, administrative, clerical, insurance, billing, claims, call center, or customer service preferred but not required
• Experience within a healthcare organization, pharmacy, HME, medical supply, or Medicare‑certified environment is a plus but not required
• Excellent verbal and written communication skills including analytical, problem‑solving and decision‑making abilities with attention to detail
• Ability to multi‑task in a fast paced environment
• Proficient computer skills – Microsoft Office and healthcare systems are a plus
• Comfort learning new technologies and navigating multiple systems
• Ability to work independently while following established procedures and directives

Work Environment

• Physical Requirements: Each role has a unique set of physical demands and work environment(s) that an employee will encounter while performing the essential function of the job. Reasonable accommodations may be made to enable individuals with disability(s) to perform the