Operations Specialist - Key Accounts

JAS Worldwide; Washington (District of Columbia); On-site; USD 125,000 - 150,000; Full time

Job summary

Ein innovatives Unternehmen im Bereich der Lieferkettenlogistik sucht einen Operations Specialist, der für die Bearbeitung von Luft- und Seefrachtlieferungen zuständig ist. In dieser Rolle bieten Sie erstklassigen Kundenservice, verwalten Sendungen und stellen sicher, dass alle Vorschriften eingehalten werden. Ihr Beitrag wird entscheidend sein, um die Erwartungen der Kunden zu übertreffen und zur Effizienz des Unternehmens beizutragen. Wenn Sie eine Leidenschaft für den Kundenservice und Erfahrung in der Logistik haben, ist dies die perfekte Gelegenheit für Sie, Teil eines dynamischen Teams zu werden.

Benefits

Medizinische Versicherung

Zahnversicherung

Sehversicherung

401(k) mit Unternehmensbeitrag

Bezahlte Freizeit

Mutterschaftsurlaub

Vaterschaftsurlaub

Qualifications

• Mindestens 5 Jahre Erfahrung im Management von Luft- und Seefracht.
• Starke Kenntnisse der U.S. Zollgesetze und -verfahren.

Responsibilities

• Bereitstellung von erstklassigem Kundenservice für wichtige Konten.
• Vorbereitung und Bearbeitung von Kundenaufträgen mit erforderlicher Dokumentation.

Skills

Kundenservice

Luft- und Seefracht

Aerospace- und Hochtechnologie-Versand

CargoWise (C1)

U.S. Zollgesetze

Microsoft Office Suite

Multitasking

Dokumentation

Education

5 Jahre Erfahrung in der Luft- und Seefracht

Tools

CargoWise (C1)

Microsoft Office Suite

Job description

Join to apply for the Operations Specialist - Key Accounts role at JAS Worldwide

1 week ago Be among the first 25 applicants

Join to apply for the Operations Specialist - Key Accounts role at JAS Worldwide

Get AI-powered advice on this job and more exclusive features.

Direct message the job poster from JAS Worldwide

Talent Acquisition Manager at JAS Forwarding - USA . The postings on this site are my own views and do not represent the views of JAS.

About the Company - JAS is an international, non-asset-based supply chain services and solutions company. Our services include air and ocean freight forwarding, contract logistics, customs brokerage, distribution, inbound logistics, truckload brokerage and other supply chain management services, including consulting, the coordination of purchase orders and customized management services.

About the Role -The role of the operations specialist is to process and handle air/ocean import and export shipments for our key account customers, providing white glove service and solutions that meet or exceed our customers’ requirements. An operations specialist may also oversee the Customs House Brokerage (CHB) process and ensure compliance with laws and regulations, as well as JAS Forwarding operating procedures. This position may be responsible for the completion of all custom house broker transactions and other government agency regulations in a timely manner.

Responsibilities -

• Provide outstanding, white-glove customer service to key accounts by promptly addressing inquiries, managing shipments per customer-specific SOPs, and escalating issues to leadership when necessary.
• Prepare, review, and process customer shipments, with required documentation (e.g., customer classifications, commercial invoices), ensuring accuracy, proper sequencing, and inclusion of all necessary copies.
• Coordinate freight dispatch for delivery, maintaining regular communication with truckers to ensure timely updates and resolutions.
• Support sales, department managers, and colleagues in preparing competitive quotes for clients.
• Track and manage customer bookings and shipments, provide timely updates on shipment statuses or delays, arrange deliveries, collect proof of delivery (POD), and complete costing and invoicing of all files.
• Ensure accurate job costing by managing payables, receivables, and accruals in accordance with company policies and guidelines.
• Invoice customers for each file, verifying payment terms for the responsible party.
• Resolve discrepancies in payables by collaborating with vendors and overseas offices.
• Monitor customer shipping trends, identifying and reporting any significant changes to management.
• Evaluate customer performance and recommend adjustments to enhance support levels.
• Serve as a backup for team members when required, demonstrating versatility and cross-functional knowledge.
• Uphold compliance standards within the department.
• Proactively address and resolve issues while escalating critical matters to management when appropriate.
• Perform additional duties as assigned.

Qualifications -

• Minimum of 5 years' experience managing air and/or ocean shipments (AtoZ) in the freight forwarding industry.
• Preferred experience handling both import and export shipments across air and ocean services.
• Experienced handling Aerospace or High-Tech shipments.
• Experienced quoting customer shipments.
• Prior experience using CargoWise (C1) is a plus.
• Strong knowledge of U.S. customs laws, regulations, and procedures.
• Exceptional customer service and communication skills.
• Excellent organizational abilities with a strong attention to detail.
• Proficient in computer skills; experience with the Microsoft Office Suite is an advantage.
• Capable of multitasking, meeting deadlines, and thriving in both team-oriented and independent work environments.

Pay Transparency Notice:

• In accordance with Washington's pay transparency laws, the hourly compensation for this position is $26-33/HR. This range reflects the base salary or wage, which may vary based upon, but not limited to factors such as education, experience, skills, proficiency, job performance, shift and location.
• In addition to base salary, depending on the role, the total compensation package may also include participation in a bonus, commission or incentive program.
• JAS Forwarding USA offers benefits including medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with match, life insurance and other voluntary supplemental insurance coverages, maternity leave, adoption assistance, and employer/partner discounts.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service and Supply Chain

• Industries

  Transportation, Logistics, Supply Chain and Storage

Referrals increase your chances of interviewing at JAS Worldwide by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Paid maternity leave

Paid paternity leave

Get notified about new Operational Specialist jobs in Greater Seattle Area.

Operations Associate, University District, #13

Business Management Continuous Improvement Coordinator

Seattle, WA $70,900.00-$102,700.00 4 days ago

Associate Manager, Digital Insights & Operations

Redmond, WA $60,000.00-$70,000.00 3 weeks ago

Operations Analyst Subject Matter Expert

Executive Administrative Partner - Reality Labs Legal Division

TikTok Shop - Strategy Operations, Shoptab

Seattle, WA $106,400.00-$191,330.00 1 week ago

Human Resources - Executive Administrative Assistant

Seattle, WA $72,758.40-$93,412.80 1 month ago

Correspondence Processor - Remote ( Must work PST hours)

Associate - McKinsey Implementation - Operations

Executive Administrative Assistant | Career Option Opportunity - Fully Remote

Seattle, WA $100,000.00-$200,000.00 1 week ago

Project Desk Coordinator (Non- Technical)

Bellevue, WA $70,000.00-$75,000.00 1 week ago

Operations Associate (Part-Time) - Bellevue Square

Bellevue, WA $70,000.00-$90,000.00 4 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.