Operations Specialist - Impact Financial Group

Impact Financial Group; Indianapolis (IN); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

401(k) match

Bonus based on performance

Dental insurance

Health insurance

Paid time off

Parental leave

Training & development

Vision insurance

Company parties

Advancement opportunities

Job summary

Impact Financial Group is seeking an Operations Specialist to join a dynamic team in Indianapolis. You will coordinate trading and investment operations, support client onboarding, and manage account administration to deliver an exceptional client experience.

The role emphasizes workflow management, reporting, and cross-training with the Operations Trading Specialist to ensure accuracy and efficiency in daily activities while adhering to firm procedures and regulatory requirements.

Qualifications

• Bachelor's degree preferred; two+ years in financial services or related field.
• Working knowledge of brokerage, advisory, and financial planning operations preferred.
• Series 7 and Series 66 preferred but not required.
• Proficiency with CRM systems and Microsoft Office applications.

Responsibilities

• Support client onboarding, account opening, and maintenance activities.
• Process paperwork for client requests including transfers and account servicing.
• Manage daily operational workflows via CRM and Ameriprise systems.
• Generate and maintain operational, client service, and business reports.
• Ensure accuracy of account information and adhere to compliance requirements.

Skills

Client service

Operations management

Financial services

CRM proficiency

Education

Bachelor's degree

Series 7/66 (optional)

Tools

CRM software

MS Office

Vestmark

Thomson

Job description

Benefits

• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Opportunity for advancement
• Training & development
• Vision insurance

Step into an instrumental role. Work as an employee of an independent advisor franchisee with a financial advisory practice of Ameriprise Financial. As an Operations Specialist, you will play a key role in delivering a distinctive client experience that sets our practice apart.

We are a dynamic team of professionals dedicated to “Clients First” - engaging, informing, and empowering so that they can confidently navigate life's journey.

The Operations Specialist partners with the Operations Trading Specialist to serve as a cross-trained resource for trading and investment operations. This role focuses on delivering operational excellence through workflow management, client service support, account administration, and reporting.

Key Responsibilities

Trading Operations

• Crosstrain on trading, discretionary account management, and investment operations processes.
• Execute trades, implement account rebalances, process money movement requests, and support portfolio implementation in accordance with advisor direction and firm procedures.
• Monitor incoming funds, ACAT transfers, periodic arrangements, and other investment related transactions.
• Perform quality control reviews and operational documentation related to trading and investment activities.
• Provide back‑up support for the Operations Trading Specialist during absences, periods of increased volume, or as business needs require.

Client Service & Account Administration

• Support client onboarding, account opening, and account maintenance activities.
• Prepare and process paperwork for client requests, including beneficiary changes, address updates, transfers, distributions, and account servicing.
• Assist with money movement requests and ensure timely and accurate processing.
• Maintain documentation and records in accordance with Ameriprise and firm requirements.
• Follow up proactively on outstanding items to ensure a positive client experience.

Operations & Workflow Management

• Manage daily operational workflows and service requests through CRM and Ameriprise systems.
• Monitor task queues, alerts, and operational reports to ensure timely completion of activities.
• Coordinate administrative processes across advisors and support team members.
• Identify opportunities to improve operational efficiency and enhance team productivity.
• Assist with business continuity, operational projects, and process documentation.

Compliance & Risk Management

• Adhere to Ameriprise Financial policies, firm procedures, and regulatory requirements.
• Maintain complete and accurate documentation for operational activities.
• Protect client confidentiality and ensure secure handling of sensitive information.
• Support audits, compliance reviews, and operational controls as required.

Advisor & Team Support

• Collaborate with advisors, operations personnel, and corporate partners to support client needs.
• Provide operational support for advisor initiatives, meetings, and client service activities.
• Serve as a resource for team members regarding procedures, workflows, and operational best practices.
• Support office-wide initiatives and special projects as assigned.

Reporting & Business Analysis

• Generate and maintain operational, client service, and business reports.
• Assist with data analysis, quality control reviews, and reporting needs for advisors and leadership.
• Verify accuracy of account information, transactions, and operational records.
• Support maintenance of client and business data across systems.

Tools & Systems

• Ameriprise Client Management and operational systems
• CRM platforms and workflow management tools
• Status Manager
• Vestmark and Thomson (backup support functions)
• Portfolio and Performance reporting
• Microsoft Office Suite and reporting applications

Key Traits

• Desire and mindset to uphold the mission and values of Impact Financial Group.
• High level of professionalism, organization, and interpersonal skills.
• Strong commitment to delivering exceptional client service.
• Ability to communicate effectively with clients and team members at all levels of the organization.
• Initiative, adaptability, and willingness to support a variety of operational functions.
• Detail‑oriented with strong follow‑through and problem‑solving abilities.
• Adherence to rules and regulations as stated and required by the advisor and Ameriprise Financial.

Qualifications

• Bachelor's Degree preferred.
• Two or more years of experience in financial services, operations, client service, or related field.
• Working knowledge of brokerage, advisory, and financial planning operations preferred.
• Series 7 and Series 66 (or willingness to obtain) preferred but not required.
• Proficiency with CRM systems, Microsoft Office applications, and financial services technology platforms.
• Commitment to ongoing financial services and industry education.

Compensation and Benefits

Expected Base Pay Range: Based on experience, qualifications, and licensing.

Additional Compensation

• Quarterly Bonus Plan
• Health Benefit Plans (Medical, Vision, Dental)
• Paid Time Off
• Parental Leave
• 401(k) Match
• Tuition Reimbursement
• Career Development Opportunities