Operations Specialist II - Remote Work from Home

Aldridge Pite, Llp; Alabama; Remote; USD 40,000 - 70,000; Full time

Job summary

Join a forward-thinking law firm as an Operations Specialist II, where you will play a crucial role in managing client referrals and ensuring accuracy in processing foreclosure and eviction documents. This remote position offers the opportunity to work with a dedicated team, leveraging technology to enhance workflow and client service. You will be responsible for preparing legal letters, managing data, and communicating with clients, all while enjoying a supportive work environment that values integrity and innovation. With a focus on personal and professional growth, this role is perfect for those looking to make a significant impact in the legal field.

Benefits

Company Paid Life and Disability Insurance

Medical, Dental and Vision Plans

401K Retirement Savings Plan

Flexible Scheduling

Generous PTO Plan

Full Equipment Station for Remote Employees

Employee Assistance Plan

Wellness Programs

Learning and Development Opportunities

Qualifications

• Bachelor’s Degree required in any field.
• Default/Foreclosure/Title knowledge preferred.
• Proficiency in Microsoft Office products essential.

Responsibilities

• Process and set up client referrals for foreclosure and eviction.
• Prepare FDCPA letters and manage data entry tasks.
• Communicate effectively with clients via email and systems.

Skills

Data Entry

Communication Skills

Time Management

Analytical Skills

Customer Service

Multi-tasking

Education

Bachelor’s Degree

Tools

BKFS

Tempo

Equator

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Operations Specialist II - Remote Work from Home!

Monday, February 24, 2025

Aldridge Pite, LLP is a multi-state law firm that focuses heavily on the utilization of technology to create work flow synergies with its clients and business partners. Aldridge Pite is a full-service provider of legal services to depository and non-depository financial institutions including banks, credit unions, mortgage servicing concerns, institutional investors, private firms, and other commercial clients. Aldridge Pite is dedicated to providing best-in-class representation across all of its Practice Areas through its unwavering subscription to three fundamental tenets: Partnership, Integrity, and Innovation.

Purpose

The Operations Specialist II intake position will be responsible for processing, setting up, ordering title, and sending FDCPA letters on foreclosure, eviction, national foreclosure, and other default related referrals. These tasks must be performed with extremely high accuracy and within the client specified SLAs.

Specific Duties, Activities and Responsibilities

• On-board client referrals.
• Prepare all foreclosure FDCPA Letters.
• Data entry and data interpretation.
• Retrieve, upload, and review mortgage documents.
• Understanding judicial and non-judicial foreclosure setup requirements.
• Review payment history of loan from servicer.
• Order Title Searches and monitor for receipt.
• Review and prepare Demand/Breach letters.
• Communicate with clients via email and client systems.
• Assist with other duties and special projects as needed.

Job Requirements

• Bachelor’s Degree Required – any field
• Default/Foreclosure/Title knowledge preferred
• BKFS, Tempo and, Equator experience highly preferred
• Proficiency with Excel and other Microsoft Office products
• Ability to manage and prioritize large caseload
• Ability to type at least 60 WPM

General Competency Factors

• Must be proficient in software tools, including but not limited to Word, Excel, Outlook, and the Internet.
• Must possess strong written and verbal communications skills.
• Must provide excellent customer service to internal and external customers.
• Identifies and solves issues in a timely manner.
• Must be a team player and willing to help others in their department whenever necessary.
• Must be extremely organized and be able to multi-task.
• Conscientious with respect to work completion, deadlines, time management and attendance.
• Takes initiative in face of obstacles and identifies what needs to be done and takes action.
• Demonstrates commitment to Firm’s vision, mission, and core values.
• Analytical and detail oriented, while working at a fast pace and capable of multi-tasking.
• Develops professional relationships and builds rapport with others.
• Overall good work ethic and willingness to adapt to change.

Benefits:

• Company Paid Life and Disability Insurance plans
• Medical, Dental and Vision Plans with Prescription coverage
• 401K Retirement Savings Plan
• Flexible scheduling (within reason, depending on position)
• Generous PTO plan for all full-time employees
• Full equipment station at no cost for remote employees, including dual monitors
• Employee Assistance Plan, offering free 24/7 counseling and consulting services to support emotional health and wellbeing
• Wellness programs and employee discounts
• Learning and development training opportunities for both personal and professional growth
• And so much more!

Aldridge Pite, LLP is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal, state or local law.