Operations Specialist II – Loan Ops (Hybrid)

First Citizens Bank; Raleigh (NC); Hybrid; USD 55,000 - 75,000; Full time

Job summary

First Citizens in Raleigh, NC is seeking a Hybrid Loan Operations Specialist to support loan validation, booking, and modifications within a compliant, efficient team. You will review loan documents, establish terms in core systems, and help maintain records critical to service delivery.

The role requires a Bachelor's or equivalent experience in Financial Services or Operations, with strong data entry, MS Office proficiency, and a collaborative, deadline-driven mindset.

Qualifications

• Minimum education: Bachelor's Degree or High School Diploma/GED with 2 years in Financial Services or Operations Support.
• Strong data entry skills with high accuracy and attention to detail.
• Excellent organizational and time management abilities for handling multiple priorities.
• Proficiency in Microsoft Office Suite (Excel, Outlook, Word).

Responsibilities

• Service - Answers inbound communications to service accounts, fulfills requests, or addresses issues; provides resolution with high service standard.
• Operational Support - Performs tasks during inquiries; streams workflow and identifies process inefficiencies; suggests improvements.
• Documentation - Handles standard documents, processes, reviews, or distributes materials; maintains department records.
• Business Proficiency - Applies knowledge of laws, regulations, and policies to produce accurate, efficient, compliant work.

Skills

Data entry

Time management

Attention to detail

Organization

Teamwork

Independence

Microsoft Office

Education

Bachelor's Degree

High School Diploma or GED

Tools

ALS (Automated Loan System)

BOSS

MAX

OnBase

Job description

Overview

This is a hybrid role, with the expectation that time working will regularly take place inside and outside of a company office. We are looking for candidates who live within a commutable drivable distance to our Raleigh, NC or Phoenix, AZ office.

This position provides advanced operational support for a business unit, including the review, validation, and booking of commercial and consumer loans, renewals, and modifications. Facilitates processes and associate workflow while ensuring compliance with applicable regulations, policies, and procedures. Reviews executed loan documents and credit approvals, accurately establishes loan terms within core systems, and resolves documentation or booking discrepancies. Maintains records and systems critical to business operations, addresses inquiries, and supports service delivery in alignment with business goals. Assists in identifying process improvements and may provide guidance to less experienced specialists through knowledge and expertise in the area of work.

Responsibilities & Qualifications

Responsibilities

• Service - Answers inbound communications to service accounts, fulfill requests, or address issues. Determines target needs and provides resolution while maintaining a high standard of service. Identifies appropriate course of action for more complex issues or disputes.


• Operational Support - Performs various operational tasks that occur during customer, vendor, and associate inquiries. Streamlines the workflow for other associates within the business unit through operational activities. Identifies and communicates process inefficiencies. May offer recommendations for process improvements.


• Documentation - Handles standard documentation associated with daily activities, which may include processing, reviewing, or distributing materials. Maintains and updates department records either physically or within a system.


• Business Proficiency - Provides knowledge in area of work. Reviews and maintains knowledge of any laws, regulations, and policies that affect specific job duties to produce work that is accurate, efficient, and compliant. Utilizes product, system, or process familiarity to resolve problems and handle customer requests. May offer guidance and direction to less experienced specialists through knowledge in area of work.

Qualifications

Minimum Required Education and Experience: Bachelor's Degree OR High School Diploma or GED/Equivalent and 2 years' experience in Financial Services or Operations Support

Preferred Qualifications

• Experience in loan operations, loan booking, loan servicing, or related banking operations.


• Experience reviewing and interpreting commercial and consumer loan documentation, credit approvals, and payment structures.


• Familiarity with loan accounting, booking, or servicing systems such as ALS (Automated Loan System), BOSS, MAX, OnBase, or similar platforms.


• Strong data entry skills with a high degree of accuracy and attention to detail.


• Ability to identify, research, and resolve discrepancies while maintaining quality and production standards.


• Strong organizational and time management skills with the ability to manage multiple priorities in a deadline-driven environment.


• Ability to work independently on assigned responsibilities while successfully collaborating in a team-oriented environment.


• Proficiency in Microsoft Office Suite, including Excel, Outlook, and Word.

Additional Information

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.