Operations Specialist II – Equity Trade Support

RBC; Minneapolis (MN); On-site; USD 50,000 - 85,000; Full time

Job summary

A leading financial institution seeks a dedicated Operations Associate in Minneapolis. This role involves liaising between various departments, assisting with trade orders, and resolving issues. The ideal candidate will have strong customer service skills and operational experience, contributing to a collaborative team environment. Competitive salary and benefits are offered, with opportunities for professional growth.

Benefits

401(k)

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Time Off

Qualifications

• 2 years of operations experience or related industry experience required.
• Series 7 and 63 or 66 licenses are mandatory.

Responsibilities

• Serve as a point of contact between departments.
• Assist with live orders and resolve trade issues.
• Evaluate processes for efficiency improvements.

Skills

Communication

Critical Thinking

Customer Service

Interpersonal Relationship Management

Operational Delivery

Process Improvements

Time Management

Education

High School diploma or equivalent

College degree

Tools

MS Excel

Job description

Job Summary

Job Description

What is the opportunity?

You will serve as a dedicated point of contact/liaison between money managers, registered advisors, branches, trading, settlements, and other operation departments. Your responsibilities include assisting with live orders over the phone, actioning trade reject notifications, and promptly notifying the relevant parties. You will help resolve errors and trade issues, work with settlements, and be available during system downtimes. The role may involve mediating conflicts to find optimal solutions and managing risks through operational reviews and system checks.

What will you do?

1. Perform complex tasks within your department and support colleagues when needed.
2. Communicate effectively with traders, money managers, and RBC personnel, ensuring clarity and professionalism.
3. Monitor work volumes, reports, and inventories; resolve issues and escalate critical trends.
4. Evaluate processes for efficiency improvements and implement agreed changes.
5. Assist during high-volume periods or staff absences to ensure timely processing.
6. Provide on-the-job training and guidance to team members.
7. Recommend enhancements to procedures and processes.
8. Maintain and verify data in systems, including generating statistical reports.
9. Understand the impact of processing on clients and downstream departments.
10. Refer to manuals for instructions and task assignments.
11. Perform other duties as assigned.

What do you need to succeed?

Must-have

• High School diploma or equivalent with 2 years of operations experience or related industry experience.
• Outstanding customer service skills in a fast-paced environment.
• Strong decision-making and problem-solving abilities.
• Ability to handle stress and multiple priorities under deadlines.
• Effective communication skills, both verbal and written.
• Intermediate to advanced MS Excel skills.
• Series 7 and 63 or 66 licenses.
• Knowledge of Equity and Option markets.

Nice-to-have

• College degree.
• Experience with Equity, Options, Preferreds, Settlements.
• Familiarity with RBC’s back office systems.
• Experience on a trading desk or in trade operations.

What’s in it for you?

We offer a competitive Total Rewards Program, including benefits like 401(k), health, dental, vision, life, disability insurance, and paid time off. You will work with supportive leaders, have opportunities for growth, and make a meaningful impact within a collaborative team environment. The salary range is $50,000 - $85,000, with potential additional earnings through RBC’s discretionary variable compensation program.

Our compensation philosophy emphasizes attracting, engaging, and retaining top talent to drive high performance, achieve strategic goals, and generate shareholder value.

Job Skills

Communication, Critical Thinking, Customer Service, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Time Management

Additional Job Details

Address: 250 NICOLLET MALL, MINNEAPOLIS

City: Minneapolis

Country: United States of America

Work hours/week: 40

Employment Type: Full time

Platform: WEALTH MANAGEMENT

Job Type: Regular

Pay Type: Salaried

Posted Date: 2025-05-13

Application Deadline: 2025-05-31

Note: Applications accepted until 11:59 PM the day before the deadline.

Inclusion and Equal Opportunity Employment

At RBC, we value diversity and inclusion, fostering a respectful and supportive workplace that promotes growth, innovation, and professional development. We are committed to creating an environment where all employees can thrive and contribute to our success.

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