Operations Specialist I

Socket.dev; Sioux Falls (SD); On-site; USD 40,000 - 60,000; Full time

Job summary

Socket.dev is seeking an Operations Specialist to provide banking operations support across branches in a professional and courteous manner. This role covers a range of duties from processing ACH, wires, deposits, and mobile transactions to reviewing new accounts and end-of-day activity, with emphasis on accuracy and security compliance.

The position requires a High School diploma or equivalent and 2–3 years of related customer service experience.

Qualifications

• High School diploma or equivalent required.
• 2–3 years of related customer service experience preferred.
• Maintain confidentiality of customer information and follow bank policies.

Responsibilities

• Process ACH and Cash Letter files throughout the day.
• Review overdraft and stop pay items; review mobile deposits.
• Process wires and UNET requests; review new accounts.
• Review end-of-day batches and rejects; verify security reports.
• Protect the bank’s interests and report suspicious activity per policy.

Skills

Customer service

Attention to detail

Confidentiality

Time management

Effective communication

Education

High school diploma or equivalent

Tools

UNET

SecureNow

Abrigo

Job description

Description

There is ONE Operations Specialist position open that can be filled in any branch location.

POSITION SUMMARY: Provide a variety of bank operations and support in an efficient and courteous manner.

PRIMARY ACCOUNTABILITIES AND RESPONSIBILITIES:

ACCOUNTABILITY 1: Perform Computer Room Duties

• Process ACH and Cash Letter Files throughout the day
• Review and decision overdraft and stop pay items
• Review and process rejects from previous day’s transactions
• Review and approve mobile capture deposits
• Process incoming and outgoing returns
• Process wire requests through UNET
• Order currency

ACCOUNTABILITY 2: Rotation 2 – Late Week

• Process incoming wires
• Process NOC and incoming returns
• Approve outgoing wire requests through UNET
• Review new accounts
• Review end of day batches for rejects

ACCOUNTABILITY 3: Rotation 3

• Continue review of new accounts
• Approve outgoing wire request through UNET
• Verify stop payment requests
• Review SecureNow denied report
• Distribute faxes received
• Process mobile deposit limit increases
• Review bounce back emails
• Process ID Theft Enrollment customers
• Review and process Abrigo fraud red flags

ACCOUNTABILITY 4: Protect the Bank’s Interests

• Seek adequate identification and evaluate availability of full recourse prior to performing transactions. Remain informed regarding the bank’s security policies and procedures, including the safeguarding of employee lives and cash.
• Report suspicious activity and violations of security policy to the supervisor.
• Exercise confidentiality in all matters.

SECONDARY ACCOUNTABILITIES AND RESPONSIBILITIES:

• OTHER DUTIES AS ASSIGNED

This position description describes the general nature and level of work performed by the individual assigned to this position and should not be interpreted as all inclusive. It does not state or imply that these are the only duties and responsibilities assigned to the position. The employee may be required to perform other job-related duties. All requirements are subject to change and to possible modification to reasonably accommodate individuals with a disability.

• This position description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the position change.

Requirements

Education and Experience:

• High School diploma or equivalent required.
• 2-3 years of related customer service experience preferred.

Other Skills:

• Respond sensitively to the needs and priorities of the customer; recognize and take appropriate action to meet their needs and establish an effective working relationship.
• Express thoughts and ideas in a clear and concise manner to a variety of audiences.
• Project a positive image of the bank to all internal and external customers.
• Manage one’s time to complete work according to established deadlines.
• Prioritize tasks to make the best use of time for high priority tasks.
• Maintain confidentiality of customers account information and follow established policies and procedures in responding to inquiries and requests.
• Monitor compliance to ensure the processing and handling of information is done in a manner that adheres to FDIC regulations and consumer protection issues.