Operations Specialist (Creative Production)

Simple Life App; Town of Poland (NY); Hybrid; USD 95,000 - 135,000; Full time

Benefits offered by this job

Remote, in-office, and hybrid work

Equipment provided

Premium SIMPLE subscription

21 days annual leave + bank holidays

Flexible hours

Job summary

Simple Life is an AI-powered health coaching app seeking a Creative Operations Specialist to scale the Creative Production team. You will design and maintain core processes, onboarding, and documentation to ensure repeatable, efficient workflows across performance marketing channels.

Role requires strong operations experience, project management, and a systems-thinking mindset. You will collaborate with AI, MarTech, and platform teams to automate repetitive tasks and improve efficiency, with

Qualifications

• Experience in operations, project management, production operations, or similar roles.
• Comfortable with performance metrics (ROAS, success rate, delivery) and data reconciliation.
• Strong organizational skills and ability to manage multiple workflows.
• Experience building processes, documentation, and operating systems from scratch.
• Excellent follow-through and attention to detail.
• Strong communication across multiple teams and stakeholders.
• Systems-thinking mindset to identify bottlenecks and improvements.
• Curiosity and enthusiasm for AI, automation, and operational tooling.
• Experience with Airtable, Notion, or similar tools is a strong plus.
• English proficiency at B2 level or higher.

Responsibilities

• Build clear and scalable processes: core processes, documentation, onboarding materials, and communication flows.
• Keep the team organized by coordinating check-ins, planning sessions, status updates and follow-ups.
• Improve cross-functional collaboration with producers, strategists, platform teams and stakeholders.
• Use AI and automation to reduce manual work, including status tracking and reporting.
• Partner with AI and MarTech teams to build smarter, scalable workflows.

Skills

Operations experience

Project management

Communication skills

Systems thinking

AI automation

Airtable

Notion

Automation platforms

AI agents

Tools

Airtable

Notion

Automation platforms

AI agents

Job description

Simple Life is the #1 AI-powered health coaching app for adults who want to lose weight and enjoy a healthier lifestyle—without the stress or extremes. Our mission is to empower people to feel their best every day. By challenging traditional, restrictive approaches, Simple offers a more sustainable method grounded in ease, personalization, and real-life support. Simple has had over 17 million downloads and more than 300,000 5-star reviews, having helped millions lose weight successfully and sustainably. Simple has earned recognition as Best Virtual Coach and one of the Top 100 AI companies — all thanks to a dedicated global team driving real impact. With SIMPLE as a partner in their pocket, users feel cared for and empowered to embrace — and stick to — new healthy habits. To learn more, visit simple.life. We're looking for a Creative Operations Specialist to build and scale the operational environment behind our Creative Production team. This is performance-marketing creative production across ad platforms (Meta, Google, Applovin, Tiktok) and producr directions. This role sits at the intersection of operations, process design, and AI automation. You'll help transform creative production from a collection of workflows into a highly organized, scalable system powered by clear processes, strong communication, and intelligent automation. Your mission is to make our production environment predictable, efficient, and increasingly autonomous through AI agents and automation.

What You'll Do

• Build clear and scalable processes: Create and maintain the core processes, documentation, onboarding materials, and communication flows that help the Creative Production team work smoothly as it grows.
• Keep the team organised and aligned: Support the team’s weekly, monthly, and quarterly rhythm by coordinating check-ins, planning sessions, status updates, and follow-ups. Help make priorities, blockers, ownership, and next steps clear.
• Improve cross-functional collaboration: Work closely with producers, strategists, platform teams, and other stakeholders to make sure information flows well, decisions are documented, and dependencies don’t get lost between teams.
• Use AI and automation to reduce manual work: Identify repetitive operational tasks that can be automated or supported by AI agents, such as status tracking, reminders, reporting, meeting preparation, documentation, and follow-ups.
• Partner with AI and MarTech teams to build smarter, more scalable workflows.

What We Expect From You

• Experience in operations, project management, production operations, business operations, or a similar role.
• Comfortable with performance metrics (ROAS, success rate, delivery) and reconciling data.
• Strong organizational skills and an ability to manage multiple workflows simultaneously.
• Experience building processes, documentation, and operational systems from the ground up.
• Excellent follow-through and attention to detail.
• Strong communication skills and confidence coordinating across multiple teams and stakeholders.
• A systems-thinking mindset: you naturally look for patterns, bottlenecks, and opportunities to improve how work gets done.
• Curiosity and enthusiasm for AI, automation, and operational tooling.
• Experience with Airtable, Notion, project management tools, AI agents, automation platforms, or similar operational systems is a strong plus.
• English proficiency at B2 level or higher.

Perks And Benefits

• Competitive salary package commensurate with experience;
• Remote, in-office, and hybrid work opportunities;
• The equipment you need to do your job;
• A premium SIMPLE subscription;
• 21 days annual leave, plus bank holidays (those observed where you live);
• Flexible hours. We focus on your results, not how long you spend at your desk.

About Our Values

• Think deeper: We understand that in order to grow we need to make all our decisions reality-based and change our opinion based on what we learn. We appreciate data coming in various forms – quantitative and qualitative, feedback from users and colleagues, and strong and weak signals.We treat data as the main source for leveraging insights and expect people at every level to have conversations that start with data.
• Focus on impact: Results and speed matter. When we are competing to become an A-player in the digital health market, we don’t have the luxury of deliberation. We need to make decisions and changes quickly and, swiftly learn from our mistakes.We prioritize what will have the greatest impact and aren’t distracted by anything else. We create products that benefit users while we are meeting our metrics.
• Take ownership: We seek to improve all facets of our company even in ways beyond our job description. We seek and take responsibility for our actions and their impact. We value and set high expectations for our own work so that it can add to the overall quality and innovation results of the team. Each one of us is empowered to make this company a success, take the lead to resolve disagreements and systemic issues.
• Push the limits: We encourage our team to explore new ideas, challenge conventional thinking, and continuously improve work. This mindset can lead to breakthroughs in product development, improved operational efficiency, and increased competitiveness in the market. We believe that a culture and mindset of constantly striving to exceed existing standards, boundaries, or expectations that include innovation, experimentation, and a willingness to take risks, can bring us success. We don\'t accept what someone says as truth if we disagree with it, no matter what authority that person has in the company and express ourselves directly, not through back channels. We challenge ideas, from policy to product decisions, and always seek to understand the reason behind what we do.
• Be a Championship Team: As a part of the championship team, you must improve your own performance constantly also know your teammates, their talents and skills and be focused on a common goal and how to achieve it together. We hold each other accountable for our contribution to the shared success or failure, and we constantly look for ways to help our colleagues to improve and for us to perform better as a team. We collaborate within the team in order to compete with challengers in the outside world. We build relationships of trust. We provide our teammates with the autonomy and support they need to deliver their part of the goal.