Operations Specialist

TEKsystems; West Des Moines (IA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k)

PTO

Transit benefits

AD&D & Life Insurance

Job summary

TEKsystems in West Des Moines, IA is seeking an outbound calls specialist for status updates with transfer companies. The role requires accuracy in documentation, strong communication, and the ability to work independently while meeting daily productivity targets.

The position emphasizes 40% phone time and 60% processing, with on-site work and a contract-to-hire path, offering a comprehensive benefits package once eligible.

Qualifications

• High school diploma or equivalent required.
• 1+ years of office work experience.
• Ability to work independently, stay focused, and meet daily metrics in a fast-paced environment.
• Strong attention to detail and comfort working across multiple systems.
• Clear verbal and written communication skills, including the ability to elevate issues appropriately.

Responsibilities

• Make outbound status calls to carriers/transfer companies and clearly communicate next steps.
• Document call outcomes accurately and efficiently in required systems.
• Navigate multiple systems and follow established procedures and job aids.
• Follow up on outstanding information and request missing items as needed.
• Proactively communicate issues, trends, or improvement opportunities to management.
• Participate in team problem-solving, process improvement, and cross-training.
• Adapt to workflow changes and manage time effectively to maintain steady productivity.

Skills

System navigation

Multi-system proficiency

Attention to detail

Strong communication

Education

High school diploma or equivalent

Job description

Description

In this role you will make outbound calls to external transfer companies to obtain the status of funds for new business cases. This position requires accuracy in documentation, effective communication, and the ability to work independently while meeting daily productivity and quality expectations.

• Must be able to navigate multiple systems well and have strong technical skills
• Phones and processing role - must be comfortable spending 40% taking calls and 60% processing
• Ability to pick up quickly in the role and training

Daily Duties:

Make outbound status calls to carriers/transfer companies and clearly communicate next steps.

Document call outcomes accurately and efficiently in required systems.

Navigate multiple systems and follow established procedures and job aids.

Follow up on outstanding information and request missing items as needed.

Proactively communicate issues, trends, or improvement opportunities to management.

Participate in team problem-solving, process improvement, and cross-training.

Adapt to workflow changes and manage time effectively to maintain steady productivity.

Additional Skills & Qualifications

High school diploma or equivalent required.

1+ years of office work experience

Ability to work independently, stay focused, and meet daily metrics in a fast-paced environment.

Strong attention to detail and comfort working across multiple systems.

Clear verbal and written communication skills, including the ability to elevate issues appropriately.

Strong interpersonal skills and willingness to learn new tasks and processes.

Job Type & Location

This is a Contract to Hire position based out of West Des Moines, IA.

Pay and Benefits

The pay range for this position is $18.00 - $22.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in West Des Moines,IA.

Application Deadline

This position is anticipated to close on Oct 9, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands‑on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.