Operations Specialist

Card Kingdom, Inc.; Washington (District of Columbia); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Paid Time Off

401(k)

Job summary

Card Kingdom is seeking an Operations Specialist to manage organization, inventory, and distribution of Wizards of the Coast products. You will pack and ship orders, maintain accurate stock, and support continuous improvement within a warehouse setting.

Role requires manual dexterity, ability to lift up to 50 lbs, and adherence to safety protocols. Onsite role in Monroe, WA with full-time hours and overtime as needed.

Qualifications

• High school diploma, GED, or equivalent work experience.
• Proficiency in MS Office and inventory management systems.
• Excellent verbal and written communication; attention to detail.

Responsibilities

• Daily picking and restocking MTG singles; align physical and digital inventory.
• Preparation and packaging of orders.
• Inspecting orders for discrepancies before shipment.
• Handling of special customer requests, notes, and returns.
• Execution of team-based targets for service level agreements.
• Regular quality assurance checks in the inventory system.

Skills

Basic math

Inventory management experience

Verbal and written communication

Attention to detail

Time management

Organizational skills

Flexibility

Education

High school diploma, GED, or equivalent

Tools

MS Office

WMS/ERP systems

Job description

Operations Specialist

About Us

Card Kingdom has served Magic: The Gathering players across the world for over 20 years. We are a trusted source for buying and selling Magic: The Gathering singles, packs, and booster boxes from throughout the game's history. Our love of the community and game shines through everything we do. We are a customer-centric, data-driven, innovative workplace. We value our team and recognize that every role in our organization is behind delivering our renowned customer experience. In addition to our eCommerce business, Card Kingdom owns and operates the award-winning game store and restaurant, Mox Boarding House. With unique locations in Seattle, Bellevue, Portland, and Arizona, we deliver an elevated experience to local gaming communities.

Our Mission

We use tabletop gaming as a campfire – a place to gather, share and celebrate –for the sake of cultivating deeper relationships with our customers, amongst ourselves, with our communities, and the world.

Our Perks

Excellent benefits, generous PTO, fixed shifts with set weekend days, regular schedules of 40 hours per work week plus occasional overtime, paid parental leave, 401k, paid holidays, and employee discounts. We support work life balance.

Role

The Operations Specialist performs a crucial role at our company, focusing on the organization, inventory, and distribution of Wizards of the Coast-related trading card game and related products. This role entails a variety of responsibilities, from maintaining accurate inventory to packing and shipping orders with precision.

Responsibilities

• Daily picking and restocking of Magic: The Gathering singles, ensuring proper alignment between physical and digital inventory
• Preparation and packaging of orders
• Inspecting orders for any discrepancies before shipment
• Handling of special customer requests, customer notes, and product returns
• Execution of team-based targets for service level agreements
• Regular quality assurance checks and set audits in the proprietary inventory system, including sorting cards by set and title multiple times a day
• Assisting in processing, auditing, and restocking various inventories
• Creating, picking, and shipping products to retail locations
• Handling incoming product releases
• Providing excellent customer service to vendors, mail carriers, and internal departments
• Operating and troubleshooting card sorting machines, order verification systems, and collation equipment while adhering to all safety protocols
• Operating warehouse equipment, such as pallet jacks, in accordance with safety standards
• Using Warehouse Management System (WMS) or other ERP systems to manage inventory and transfers
• Maintaining a safe and efficient work environment, adhering to company safety regulations, and keeping work areas clean and organized
• Developing and maintaining knowledge of Magic: The Gathering products and card play
• Participating in team meetings, projects, and continuous improvement initiatives as assigned
• Working effectively both in a team and independently to solve problems and find solutions
• Carrying out other duties as assigned, contributing to the overall success of Card Operations

Qualifications

• High school diploma, GED, or equivalent work experience
• Basic math skills
• Ability to work overtime as needed
• Proficiency in electronic inventory management systems and MS Office suite
• Superior verbal and written communication skills to effectively interact with various stakeholders
• Proven attention to detail, with experience in performing repetitive tasks accurately and efficiently
• Exceptional time management and organizational skills, with the ability to manage multiple tasks simultaneously
• A positive work attitude and a self-competitive mindset to constantly aim for improved performance
• Flexibility to adapt to a dynamic warehouse environment and the willingness to learn new tasks and procedures

Physical Requirements

• Manual dexterity with consistent fine finger manipulation
• The capacity to stand and work on hard surfaces for extended periods, up to 8 hours per day
• Frequent wrist flexion/extension in repetitive motions
• Occasional squatting, kneeling, bending, stooping, reaching, twisting at waist may be required
• Capability to lift up to 50 lbs. occasionally
• Capability to apply up to 40 lbs. of lateral force occasionally

Working Conditions

This role involves working in a warehouse setting and may require operating machinery and equipment while adhering to all safety regulations.

Location: Onsite in Monroe, WA.

Job Type/Pay Rate: Full Time, scheduled 40 per work week, set shift with two consecutive weekend days. Overtime required, particularly for special projects, product releases, and after-mail holidays. Non-Exempt: $21.42 per hour, $22.99 per hour after 90 days. Pay Range: $21.42 per hour - $28.69 per hour based on tenure. This is a union role represented by UFCW3000 which requires monthly union dues. For more details about UFCW3000, please visit their website:

Benefits

• Paid Time Off: Up to 128 hours (3 weeks, 1 day) accrued across first year of employment
• Paid Time Off: Increased accruals after 1 year, 3 years, and 5 years
• Company Holidays: 8 Paid Holidays (30 days advance notice if Operations remains open on company holiday)
• Health Benefits: Zero cost premium options for Medical, Dental, Vision Insurance
• Retirement: 401(k) plan
• Flexible Spending Accounts and Health Savings Accounts
• Pre-Tax Commuter Benefits
• Supplemental Life and AD&D Insurance
• Accident, Critical Illness and Hospital Confinement Plans
• Employee Assistance Program
• Employee DiscountEqual

Opportunity

Employment: We are committed to cultivating a workplace in which diverse perspectives and experiences are welcomed and respected. We do not discriminate on the basis of race, color, religion, creed, caste, ancestry, national origin, sex, age, disability (physical or mental), marital or veteran status, genetic information, sexual orientation, gender identity, political ideology, union activism or lack of it, or membership in any other legally protected class.