Operations Specialist

Home Again Assisted Living Inc.; Town of Sun Prairie (WI); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Competitive wages

Paid Time Off & Holidays

Work-life balance

Health, Dental, Vision & 401(k)benefit

Financial wellness support

Strong teamwork and supportive culture

Job summary

Home Again Assisted Living Inc. in Wisconsin seeks an Operations Specialist to drive continuous improvement across communities, support administrative and compliance tasks, and collaborate with teams to enhance daily operations.

The role suits problem-solvers who value teamwork and making a meaningful impact behind the scenes; requires travel between communities and a positive, service-oriented mindset.

Qualifications

• Bachelor's degree in a related field.
• Excellent organizational and time-management skills.
• Strong written and verbal communication skills.
• Proficiency in technology, particularly Microsoft Office applications.
• Ability to remain calm and effective in high-pressure situations.

Responsibilities

• Provide recommendations, suggestions, and innovative ideas to improve operational processes across the organization.
• Provide support to specific community locations as needed.
• Assist the Director of Operations with developing, planning, and coordinating operational activities.
• Participate in an on-call rotation.
• Employee CNA renewal tracking and support.
• Software and systems support.
• Medicaid claims assistance.
• Care plan oversight support.
• Expense report analysis.
• Rent certificate creation.
• Other duties as assigned.

Skills

Organizational Skills

Time Management

Communication Skills

Microsoft Office Proficiency

Team Collaboration

Education

Bachelor's degree in a related field

Tools

Microsoft Office

Job description

At Home Again Assisted Living & Memory Care, operations support is essential to creating the warm, safe, and well-run communities our residents call home. The Operations Specialist helps drive continuous improvement, supports key administrative and compliance functions, and works collaboratively across teams to enhance daily operations. This role is perfect for someone who enjoys problem-solving, teamwork, and making a meaningful impact behind the scenes.

What We Offer You As An Employee

• Competitive wages
• Paid Time Off & Holidays
• Work-life balance
• Health, Dental, Vision & 401(k) benefits
• Financial wellness support
• Strong teamwork and a supportive culture

What Your Day-to-Day Looks Like as an Operations Specialist

• Provide recommendations, suggestions, and innovative ideas to improve operational processes across the organization
• Provide support to specific community locations as needed
• Assist the Director of Operations with developing, planning, and coordinating operational activities
• Participate in an on-call rotation

Operational Support Responsibilities Include

• Employee CNA renewal tracking and support
• Software and systems support
• Medicaid claims assistance
• Care plan oversight support
• Expense report analysis
• Rent certificate creation
• Other duties as assigned

Qualifications

• Bachelor's degree in a related field
• Excellent organizational and time-management skills
• Strong written and verbal communication skills
• Proficiency in technology, particularly Microsoft Office applications
• Ability to remain calm and effective in high-pressure situations
• Reliable transportation to travel between communities
• Must be at least 18 years of age

About Home Again Assisted Living & Memory Care

At Home Again, our team members do more than support residents - they become part of their home. The diversity of our team's experience and shared commitment to creating a warm, "at-home" environment is reflected in everything we do - from fostering welcoming social connections to delivering compassionate, person-centered care.

Join Home Again and help us create meaningful moments and lasting memories

Because we serve seniors and vulnerable adults, all candidates must successfully pass a background check and drug screening prior to employment, in accordance with state regulations and company policy.