Operations Specialist

OTC Industrial Springboard; Rio Rancho (NM); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) with employer match

Relocation assistance

PTO and tuition assistance

Career growth opportunities

Job summary

OTC Industrial Technologies is seeking an Operations Specialist to support order processing, scheduling, and ERP-based operations in a fast-paced shop environment. You will apply ERP knowledge, coordinate with suppliers and customers, and ensure accurate documentation throughout the order lifecycle.

The role requires attention to detail, safety awareness, and the ability to work well in a team within a repair shop setting.

Qualifications

• Associate Degree or equivalent from two-year college or technical school; or High School Diploma with two years related experience.
• Experience and knowledge of electrical, automation or mechanical distribution.
• Basic computer proficiency including Microsoft Word and Excel for documentation, data entry, and inspection reporting.
• Detail-oriented, safety-conscious, dependable, and able to follow written and verbal instructions.
• Ability to work effectively as part of a team in a repair shop environment.

Responsibilities

• Work on service & distribution order updates and scheduling/completion of orders through the shop.
• Present and maintain knowledge of all aspects and options available within our ERP and apply it accordingly to each entry.
• Extensive knowledge of service & operational account requirements and special situations.
• Adjust and follow through on customer inquiries regarding orders.
• Present and maintain knowledge of all aspects and options available within the ERP System (Infor CSD distribution software) and apply it accordingly to each opportunity.
• Collect and distribute required operations & service documentation from suppliers and customers (IOM, MSDS, etc.).
• Expedite purchase orders as/if necessary.
• Enter and maintain customer sales orders into CSD e-distribution software system as necessary.
• Maintain all paperwork from beginning to end of the operational process.
• Maintain a safe and clean work environment, complying with company and industry safety regulations.

Skills

ERP knowledge

Order processing

Attention to detail

Team collaboration

Customer service

Education

Associate degree or two-year college equivalent

Tools

Infor CSD distribution software

Microsoft Word

Microsoft Excel

Job description

Ready to turn your skills into a career you love? At OTC, being an Operations Specialist means more than providing support—it's about growing, earning, and building your future. Whether you're just starting out or bringing years of experience, if you're hardworking and eager to learn, we want you on our team.

What You'll Do:

• Work on service & distribution order updates and scheduling/completion of orders through the shop
• Present and maintain knowledge of all aspects and options available within our ERP and apply it accordingly to each entry
• Extensive knowledge of service & operational account requirements and special situations
• Adjust and follow through on customer inquiries regarding orders
• Present and maintain knowledge of all aspects and options available within the ERP System. ie (Infor CSD distribution software) and able to apply it accordingly to each opportunity
• Collect and distribute required operations & service documentation (i.e., IOM, MSDS information, etc.) from suppliers and customers.
• Expedite purchase orders as / if necessary.
• Enter and maintain customer sales orders into CSD. e distribution software system as necessary.
• Maintain all paperwork from beginning to end of the operational process
• Maintain a safe and clean work environment, complying with company and industry safety regulations

What You'll Need:

• Associate Degree or equivalent from two-year College or technical school; or High School Diploma with two (2) years related experience.
• Experience and knowledge of electrical, automation or mechanical distribution.
• Basic computer proficiency required, including Microsoft Word and Excel for documentation, data entry, and inspection reporting.
• Detail-oriented, safety-conscious, dependable, and able to follow written and verbal instructions.
• Ability to work effectively as part of a team in a repair shop environment.

Why Join OTC Industrial Technologies?

• Comprehensive Benefits:Our benefits package includes medical, dental, and vision care coverage, short-and long-term disability coverage, and life insurance. We also offer a wellness discount and a stipend for safety shoes & glasses.
• Financial Security:We provide a 401(k) savings plan with an employer match of 50% on the dollar up to 6%, robust referral bonuses, and relocation assistance.
• Work-Life Balance:Enjoy paid time off (PTO) and tuition assistance to support your career growth and personal life.
• Career Growth Opportunities:At OTC Industrial Technologies, we believe in investing in our employees' development. We offer various training programs and career advancement opportunities to help you reach your full potential.