Operations Specialist

World Group; North Carolina; On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive Benefits package

Medical, Prescription, Dental, Vision

Life, AD&D, & Disability insurance

Employee Assistance Program

Financial planning

401(k) plan with up to 6% company mix

Paid Time Off

Flexible work arrangements

Internal Mobility & professional dev.

Tuition assistance

Bonus Eligibility

Job summary

World Group in the United States is seeking an Operations Specialist for our Columbus, OH location to manage the Dedicated team's fleet, customer service, and safety levels. The role requires excellent communication, attention to detail, and the ability to thrive in a fast-paced logistics environment.

You will dispatch drivers, monitor loads, ensure USDOT/MC3 compliance, coordinate with customers on capacity, and collaborate with the CX team to support invoicing while maintaining strong

Qualifications

• Excellent communication skills, verbal and written.
• Ability to work in a fast-paced environment.
• Transportation/logistics experience preferred.
• High School Diploma or GED required; bachelor’s preferred.

Responsibilities

• Dispatch and monitor drivers for productivity and efficiency.
• Manage scheduling with customers for loads and capacity.
• Work with Trinium and other systems to dispatch daily.
• Ensure loaded containers are returned on time and compliant.
• Audit driver paperwork and maintain proper documentation.
• Build relationships with customers and expand partnerships.
• Collaborate with CX team and assist invoicing.
• Perform monthly truck inspections and support safety.
• Support log compliance and correct driver errors.

Skills

Communication skills

Fast-paced

Logistics experience

MS Office

Education

High School Diploma or GED

Bachelor’s degree

Job description

About World Group:

World Group was founded over 60 years ago as a pioneer in vessel agency services on the Great Lakes. Today, we are home to a portfolio of globally trusted brands that deliver customers end-to-end supply chain and logistics solutions, backed by innovative technology to provide visibility and data like never before. With industry-leading products in ocean drayage, domestic trucking, freight forwarding, air freight, customs house brokerage, and vessel husbandry…customers around the globe use the services of our family of brands: ContainerPort Group, UWL, and World Shipping, Inc. to simplify supply chains and reliably move freight.

We move the world with people who care.

Our award-winning, industry-recognized culture is anchored in our people across the country, and the passion they bring to each day. We’re growing - join our World Group family today!

World Group | Our Culture: https://www.youtube.com/watch?v=KUm5Cauz0pk

World Group | About: www.worldgrouplogistics.com

About ContainerPort Group:

ContainerPort Group (CPG®) is an award-winning multimodal transportation company specializing in container drayage. We provide comprehensive container drayage and logistics solutions for customers throughout North America. We pride ourselves on meeting customer needs through a safe and dependable fleet of nearly 1,300 independent contract drivers, and a dedicated team of over 350 transportation experts. Learn more at our website: www.containerport.com

ABOUT THIS ROLE:

CPG, ContainerPort Group, a World Group company, is currently looking for a natural coordinator who has a strong sense of big-picture objectives and a sharp eye to join our family as an Operations Specialist for our Columbus, OH location!

The Operations Specialist is responsible for managing the operation for the Dedicated team regarding fleet, customer service, and safety level.

Duties and Responsibilities:

• Dispatch and monitor all drivers for productivity and efficiency
• Check Samasara Electronic Logs for USDOT Compliance, as well as MC3 Compliance Work with customers to schedule loads and capacity needs at the location, scheduling drivers’ times to fit the customers’ needs
• Work with Trinium to manage the scheduling and dispatching of loads daily
• Ensure loaded containers are returned to the rail or Port withing the range provided by the customer and/or Steam Ship Line
• Manage rail and port cuts to ensure exports are in gated on time
• Audit driver paperwork to ensure correct documents are uploaded into the correct places
• Build relationships with customers and strive to expand partnerships with them
• Work closely with the CX team to ensure the highest level of customer service as well as assist with invoicing
• Perform terminal 12 Point truck inspections monthly and send to the safety department
• Work with Safety department to complete Log compliances and correct any driver errors

Education and Professional Experience:

• Excellent communication skills, both verbal and written
• Ability to work in a fast-paced environment
• Previous transportation/logistics experience preferred
• Computer skills including Microsoft Office Suite and Outlook
• High School Diploma or GED required
• Bachelor’s degree preferred

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to safely perform the essential functions of this job.

• The person in this position frequently communicates with external contacts and other employees. Must be able to exchange accurate information in these situations.
• Must be able to remain in a stationary position for extended periods of time
• Must be able to constantly operate a computer and other office equipment

World Group Benefits/Perks:

• Competitive compensation
• Comprehensive Benefits package:
• Medical, Prescription, Dental, Vision
• Life, AD&D, & Disability insurance
• Employee Assistance Program
• Financial planning
• 401(k) plan with up to 6% company match
• Paid Time Off
• Flexible work arrangements
• Internal Mobility & professional development opportunities
• Tuition assistance
• Bonus Eligibility

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.