Operations Specialist

CloudKitchens; New York (NY); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Company-paid life and disability保险

401(k)

Health Savings Account (HSA)

Flexible Spending Accounts (Healthcare

Paid Vacation Time

8 paid holidays per year

Job summary

CloudKitchens seeks an Operations Specialist to help run daily facility operations in our Tribeca office. You will process orders, coordinate pickups with delivery partners, and resolve issues while supporting restaurant partners and internal teams. You will perform administrative tasks, train staff, and ensure health and safety standards are met.

This role is onsite five days a week, with a base hourly rate of $18.00–$20.00. Compensation will reflect experience, skills, and qualifications.

Qualifications

• Experience coordinating logistics for delivery operations.
• Ability to troubleshoot operational issues promptly.
• Experience supporting restaurant partners and internal teams.

Responsibilities

• Process orders and prepare them for pickup by delivery partners.
• Coordinate delivery pickups and ensure timely handoffs.
• Identify and resolve operational issues quickly.
• Support restaurant partners with inquiries and requests.
• Handle administrative tasks and maintain organization.
• Train and coach team members to ensure consistent execution.
• Maintain a clean facility and monitor health and safety standards.
• Contribute to process improvements to support online food delivery growth.

Skills

Order processing

Delivery coordination

Operational troubleshooting

Training teammates

Customer support

Job description

CloudKitchens helps restaurateurs around the world succeed in online food delivery - our goal is to make food more affordable, higher quality and convenient for everyone.

We take underutilized properties and transform them into smart kitchens so they can better serve restaurateurs, customers and the neighborhoods they’re in. Every time we launch a new facility we create jobs in that neighborhood, and we’re proud to provide a wide range of cuisines and options for healthy food at an affordable price.

We're changing the game for restaurateurs whether they’re entrepreneurs opening their first restaurant all the way through to your favorite global quick-service restaurant chains.

What you will do

As an Operations Specialist, you will help keep daily facility operations running smoothly by processing orders, coordinating delivery pickups, and resolving operational issues. You will support restaurant partners, handle administrative tasks, train and coach team members, and maintain a clean, organized facility that meets health and safety standards.

What we’re looking for

• Transport orders from kitchens to the facility’s central processing area.
• Process orders and prepare them for pickup by delivery partners.
• Identify and troubleshoot operational issues promptly.
• Take ownership of issues and coordinate with partners, employees, and third parties to resolve them.
• Support daily administrative tasks, including sorting incoming packages and deliveries, maintaining inventory counts, and monitoring emails and instant messages.
• Respond promptly to restaurant partners’ questions, requests, and concerns.
• Train and coach team members to ensure consistent execution of operational procedures.
• Maintain a clean facility, assign cleaning tasks, and conduct compliance checks to ensure health code standards are met.
• Demand for online food delivery is growing really fast! In the last 5 years, just in the US, the overall market has expanded 10X from $10B to $100B, and could expand to $500bn- $1T by 2030.
• Changing the restaurant industry: You’ll be part of a team that helps restaurants succeed in online food delivery.
• Collaborative environment: You will receive support and guidance from experienced colleagues and managers, helping you to learn, grow and achieve your goals, and you’ll work closely with other teams to ensure our customer’s success.

What else you need to know

This role is based in our Tribeca office location. As a company driven by innovation and continuous change, close collaboration is essential. We’re constantly reimagining our industry, creating new products, and refining our processes, and we do our best work together. That’s why all of our office-based teams work onsite, five days a week.

The base starting rate for this role is $18.00 - $20.00 per hour.

Actual compensation will be determined on an individual basis and may vary depending on experience, skills, and qualifications.

Benefits Summary:

• Medical, dental, and vision insurance (multiple plans, incl. HSA options)
• Company-paid life and disability insurance (short- and long-term)
• Voluntary insurance: accident, critical illness, hospital indemnity
• Optional supplemental life insurance for self, spouse, and children
• 401(k)
• Health Savings Account (HSA)
• Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
• Paid Vacation Time (1h for every 26h worked)
• 8 paid holidays per year

Benefits are subject to change at the company's discretion.
Atoms accepts applications on an ongoing basis.

#LI-Onsite

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in CloudKitchens’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.