Operations Specialist

AdaptHealth; Lubbock (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

AdaptHealth is seeking an Operations Specialist to support patient care and drive operational excellence across our services. You will help optimize workflows, verify insurance, and ensure accurate order processing within EMR systems.

The role emphasizes cross‑functional collaboration, training, and adherence to HIPAA and infection control standards while meeting key performance metrics in a fast‑paced environment.

Qualifications

• 1 year of relatable work experience required.
• High School Diploma or higher; related field or equivalent experience preferred.
• Experience in healthcare administration, billing, claims, or call center is a plus.
• Excellent verbal and written communication skills with attention to detail.

Responsibilities

• Support regional operations through workflow improvement, training, and process optimization.
• Review and process documentation, including insurance verification, authorizations, and order accuracy.
• Navigate EMR systems to enter, track, and validate patient and authorization data.
• Analyze workflows, identify errors, and implement solutions to improve efficiency and quality.
• Collaborate with teams and leadership to resolve issues and communicate trends.
• Maintain knowledge of payer guidelines, products, and services to ensure compliance.
• Assist with training materials, onboarding, and cross‑functional support.
• Participate in projects to refine processes and enhance operational performance.
• Meet quality and performance metrics while managing multiple priorities.
• Perform patient assessments and follow‑ups to support care and compliance.
• Ensure accurate documentation and adherence to HIPAA, PPE, and infection control standards.
• Perform other duties as assigned

Skills

Attention to detail

Communication skills

Multi-tasking

Analytical skills

Education

High School Diploma

Associate’s degree in Healthcare Administration

Equivalent work experience

Tools

EMR systems

Microsoft Office

Job description

About AdaptHealth

At AdaptHealth we offer full-service home medical equipment and related services that empower patients to live their best lives – beyond the hospital and at home.

Description

At AdaptHealth we offer full-service home medical equipment and related services that empower patients to live their best lives – beyond the hospital and at home.

With supporting locations across the nation, AdaptHealth is the vital link in the healthcare ecosystem that bridges the gap between patients, providers, and high-quality, compassionate care.

If you’re passionate about making a meaningful and lasting difference in the lives of patients, we invite you to explore a career with AdaptHealth.

The Adapt Difference

• Commitment to Our People – Support, Development, and Advancement Opportunities
• Competitive Compensation and Incentives
• Comprehensive Total Rewards & Benefits
• Industry‑Leading Care & Innovation
• Responsible Environmental Stewardship

About The Role

Operations Specialist

The Operations Specialist role is one that supports patient care and operational excellence in our business. This role is unique in its ability to impact patient outcomes while driving process improvements and team performance.

Core Responsibilities

• Support regional operations through workflow improvement, training, and process optimization
• Review and process documentation, including insurance verification, authorizations, and order accuracy
• Navigate EMR systems to enter, track, and validate patient and authorization data
• Analyze workflows, identify errors, and implement solutions to improve efficiency and quality
• Collaborate with teams and leadership to resolve issues and communicate trends
• Maintain knowledge of payer guidelines, products, and services to ensure compliance
• Assist with training materials, onboarding, and cross‑functional support
• Participate in projects to refine processes and enhance operational performance
• Meet quality and performance metrics while managing multiple priorities
• Perform patient assessments and follow‑ups to support care and compliance
• Ensure accurate documentation and adherence to HIPAA, PPE, and infection control standards
• Perform other duties as assigned

Why You’re the Best Fit

• One (1) year of relatable work experience required
• High School Diploma, Associate’s degree in relatable field, Healthcare Administration, Business Administration or equivalent work experience required
• Experience in management, administrative, clerical, insurance, billing, claims, call center, or customer service preferred but not required
• Experience within a healthcare organization, pharmacy, HME, medical supply, or Medicare‑certified environment is a plus but not required
• Excellent verbal and written communication skills including analytical, problem‑solving and decision‑making abilities with attention to detail
• Ability to multi‑task in a fast paced environment
• Proficient computer skills – Microsoft Office and healthcare systems are a plus
• Comfort learning new technologies and navigating multiple systems
• Ability to work independently while following established procedures and directives

Work Environment

• Physical Requirements: Each role has a unique set of physical demands and work environment(s) that an employee will encounter while performing the essential function of the job. Reasonable accommodations may be made to enable individuals with disability(s) to perform the