Operations Specialist

Socket.dev; Lancaster (TX); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Equity and bonuses

Medical/Dental/Vision plans

PTO and parental leave

Disability insurance

Wellbeing programs (Headspace, etc.)

401(k)

Commuter benefits

Incentive programs

Job summary

Kodiak Robotics, Inc. is seeking an Operations Specialist to support development and production operations, ensuring safety, efficiency, and precise execution across shifts.

You will communicate with safety drivers, track runs, and keep the Truck Management System updated while coordinating schedules and maintaining SOPs. The role requires troubleshooting the autonomous system, documenting issues, and assisting with AV setup and health checks.

Qualifications

• Willing and able to work flexible shifts including days, nights and weekends (as needed).
• Ability to work under high stress situations with good judgment.
• Ability to use critical thinking and problem solving skills.
• Ability to troubleshoot problems across various operating systems.
• Knowledge of Google Workspace (Sheets, Docs, Drive, etc.).
• Excellent organizational skills and ability to multitask.
• Previous call center or similar environment preferred.

Responsibilities

• Communicate with multiple safety drivers in an energetic and courteous manner.
• Accurately track and document progress of runs throughout your shift.
• Manage and update information within the Truck Management System.
• Set driver schedules based on available assignments which could include weekend and night shifts.
• Create and maintain SOP documentation for operations processes.
• Troubleshoot and document issues with the autonomous system.
• Report trip issues and logistical discrepancies as needed.
• Assist with AV system setup including health checks and cross-checks.

Skills

Flexibility

High-stress performance

Critical thinking

Troubleshooting across OS

Google Workspace

Organizational skills

Call center experience

Job description

Kodiak Robotics, Inc. was founded in 2018 and has become a leader in autonomous ground transportation committed to a safer and more efficient future for all. The company has developed an artificial intelligence (AI) powered technology stack purpose-built for commercial trucking and the public sector. The company delivers freight daily for its customers across the southern United States using its autonomous technology. In 2024, Kodiak became the first known company to publicly announce delivering a driverless semi-truck to a customer. Kodiak is also leveraging its commercial self-driving software to develop, test and deploy autonomous capabilities for the U.S. Department of Defense.

As an Operations Specialist you’ll be assisting our development and production operations in a safe, efficient, and precise manner at Kodiak.

In this role, you will:

• Communicate with multiple safety drivers in an energetic and courteous manner
• Accurately track and precisely document progress of runs throughout your shift
• Manage and update info accordingly within the company's Truck Management System
• Set driver schedules based on available assignments which could include weekend and night shifts
• Create and maintain SOP documentation for operations processes
• Troubleshoot and document any issues encountered with the autonomous system
• Report trip issues and logistical discrepancies as needed
• Assist with AV system setup which includes cross-checks through checklist and other required health checks

What you'll bring:

• Willing and able to work flexible shifts & schedules including days, nights and weekends
• Be a motivated individual with the ability to work under high stress situations while using good judgment
• The ability to use critical thinking and problem solving skills
• Strong understanding of how to properly troubleshoot problems while using various Operating systems
• Knowledge in Google Office such as spreadsheets, docs, drive, etc.
• Excellent organizational skills and the ability to prioritize and multitask
• Previous experience in a call center or similar environment preferred

What we offer:

• Competitive compensation package including equity and bonuses
• Excellent Medical, Dental, and Vision plans through Kaiser Permanente, Anthem, and Guardian (including a medical plan with infertility benefits)
• Accrued PTO and generous parental leave policies
• Long Term Disability, Short Term Disability, Life Insurance
• Wellbeing Benefits - Headspace, One Medical, Gympass, Spring Health
• Fidelity 401(k)
• Commuter, FSA, Dependent Care FSA, HSA
• Various incentive programs (referral bonuses, patent bonuses, etc.)

At Kodiak, we strive to build a diverse community working towards our common company goals in a safe and collaborative environment where harassment of any kind is strictly prohibited. Kodiak is committed to equal opportunity employment regardless of race, ethnicity, religion, gender identity, sexual orientation, age, disability, or veteran status, or any other basis protected by applicable law.

In alignment with its business operations, Kodiak adheres to all relevant statutes, regulations, and administrative prerequisites. Accordingly, roles that carry more sensitive requirements may be limited to candidates that can satisfy additional scrutiny and eligibility for such positions may hinge on verification of a candidate’s residence, U.S. person status, and/or citizenship status. Should the position require, and Kodiak determines that a candidate’s residence, U.S. person status, and/or citizenship status necessitate an export license, bar the candidate from the position, or otherwise fall under national security-related restrictions, Kodiak will consider the candidate for alternative positions unaffected by such restrictions, under terms and conditions set forth at Kodiak’s sole discretion, or, as an alternative, opt not to proceed with the candidate’s application. If applicable, Kodiak may provide visa sponsorship for eligible candidates.