Operations Specialist

REVA; Fort Lauderdale (FL); On-site; USD 48,000 - 72,000; Full time

Job summary

REVA is seeking an Operations Specialist – CRM in Fort Lauderdale, FL to manage end-to-end coordination of medical transport missions. You will engage clients, drive quotes, and coordinate operations in a 24/7 environment to ensure safe, high-quality service delivery.

The role requires experience in inside sales or customer service, and preference for healthcare or aviation-related coordination. On-site work includes 12-hour shifts with travel up to 10% as needed.

Qualifications

• Bachelor’s Degree preferred
• Previous experience in inside sales or customer service
• Experience in medical transport, healthcare coordination, or aviation services preferred
• Ability to work 12-hour shifts in a 24/7 operational environment, including evenings, weekends, and holidays on site
• Travel up to 10% as needed

Responsibilities

• Respond to customer inquiries via phone, email, and other channels per guidelines
• Generate, manage, and follow up on transport quotes to drive conversion
• Schedule and confirm missions aligning with feasibility and client needs
• Coordinate hospital bed admissions and ensure clinical/logistical readiness
• Prepare and complete all required documentation for missions
• Maintain ownership of cases from inquiry to post-mission follow-up
• Provide proactive updates to clients and stakeholders for high satisfaction
• Collaborate with Aviation, Medical, Maintenance, and Finance for seamless missions
• Support outbound client engagement and relationship management
• Meet or exceed sales and service targets and response-time SLAs
• Document workflow activity in internal systems
• Ensure compliance with policies and regulations
• Perform other duties as assigned

Skills

Client communication

Sales coordination

Operations coordination

Documentation

Problem solving

Attention to detail

Education

Bachelor’s Degree

Tools

Microsoft Office

CRM systems

Job description

Job Location: Fort Lauderdale, FL 33309
Position Type: Full Time
Travel Percentage: None
Job Shift: Any
Job Category: Admin - Clerical
Position Title: Operations Specialist – CRM

Role Summary

The Operations Specialist – CRM is responsible for managing end-to-end coordination of medical transport missions, from initial client inquiry through mission completion. This role combines client engagement, sales execution, and operational coordination to ensure safe, efficient, and high-quality service delivery within a 24/7 operations environment.

Essential Duties & Responsibilities

• Respond to customer inquiries in accordance with company standards and service guidelines across multiple channels, including phone, email, and other communication platforms
• Generate, manage, and follow up on transport quotes to drive conversion and maintain client engagement
• Schedule and confirm missions in alignment with operational feasibility and client needs
• Coordinate hospital bed admissions and ensure all clinical and logistical requirements are met prior to transport
• Prepare and complete all required documentation for confirmed missions
• Maintain ownership of assigned cases from initial inquiry through mission completion and post-mission follow-up
• Provide consistent and proactive updates to clients and stakeholders to ensure a high level of customer satisfaction
• Collaborate with internal departments (Aviation, Medical, Maintenance, and Finance) to ensure seamless mission execution
• Support outbound client engagement efforts, including follow-up communication and relationship management with new and existing clients
• Meet or exceed assigned performance goals, including sales targets, response times, and service level standards
• Utilize internal systems to accurately document and manage workflow activity
• Ensure compliance with company policies, aviation regulations, and operational procedures
• Perform other duties as assigned

Additional Duties & Responsibilities

• Participate in client meetings, industry events, and trade shows as required
• Support continuous improvement efforts related to workflows, communication standards, and operational processes
• Maintain accurate, timely, and complete records across all systems and platforms

Qualifications

• Bachelor’s Degree preferred
• Previous experience in inside sales, customer service, or client-facing operations preferred
• Experience in medical transport, healthcare coordination, or aviation services strongly preferred
• Demonstrated track record of achieving sales or performance targets preferred
• Ability to work 12-hour shifts in a 24/7 operational environment, including evenings, weekends, and holidays on site
• Ability to travel up to 10% as needed

Skills & Competencies

• Strong verbal and written communication skills with the ability to engage effectively with clients, medical professionals, and internal teams
• Ability to manage multiple cases simultaneously in a fast-paced, high-pressure environment
• Strong problem-solving and decision-making skills in situations with limited standardization
• Ability to read, interpret, and apply operational procedures, safety guidelines, and regulatory requirements
• High attention to detail with strong organizational and documentation skills
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Teams) and ability to learn internal systems quickly
• Ability to build rapport and maintain a high level of customer service while managing complex logistics

Work Environment & Schedule

24/7 operations environment requiring flexibility to work 12-hour shifts, including nights, weekends, and holidays on site. Role may require extended periods of sitting, multitasking across systems, and handling high call/email volume