Operations Specialist

Cushman & Wakefield; Chicago (IL); Remote; USD 59,000 - 70,000; Full time

Job summary

A leading real estate services company offers a role focused on customer support and process management. You will manage Concur expense allocations, audit datasets, and identify process improvements while collaborating with analytics teams. This opportunity provides competitive pay up to $70,000 and a comprehensive benefits package, with the flexibility to work remotely within specific time zones.

Benefits

Comprehensive benefits package including health, vision, and dental insurance

Flexible remote work options

Supportive and collaborative work environment

Qualifications

• Bachelor’s Degree or equivalent experience preferred.
• At least 4 years in administration or customer service.
• Intermediate Microsoft Office skills required.

Responsibilities

• Manage processes related to Concur expense allocations.
• Audit datasets and submit corrections.
• Create and maintain documentation related to training and policies.

Skills

Communication

Relationship Building

Multi-tasking

Education

Bachelor’s Degree in Business Administration

Tools

Microsoft Office

Workday

Smartsheet

ServiceNOW

UKG Kronos

Job description

Employer Industry: Real Estate Services

Why consider this job opportunity:
- Salary up to $70,000.00
- Comprehensive benefits package including health, vision, and dental insurance
- Opportunity to work remotely within the eastern or central time zones
- Supportive and collaborative work environment with a focus on process improvement
- Competitive pay that may vary based on experience and qualifications
- Chance to contribute to special projects aimed at improving efficiency and reducing costs

What to Expect (Job Responsibilities):
- Manage processes related to Concur expense allocations and travel receipt reconciliation
- Audit datasets and submit corrections through proper channels and software
- Respond to incoming requests and manage escalation paths to ensure timely responses
- Create and maintain documentation related to training, policies, and best practices
- Identify and document process improvement opportunities while collaborating with analytics teams

What is Required (Qualifications):
- Bachelor’s Degree in Business Administration or equivalent experience preferred
- At least 4 years of administration or customer service/support experience
- Intermediate computer skills, including Microsoft Office (Word, Teams, Outlook, Excel)
- Strong relationship-building and communication skills with a passion for helping others
- Ability to multi-task and resolve a variety of issues in a fast-paced environment

How to Stand Out (Preferred Qualifications):
- Experience with Workday, Smartsheet, ServiceNOW, and UKG Kronos
- Availability for occasional weekend or evening work for urgent support

#RealEstateServices #RemoteWork #CustomerSupport #CareerOpportunity #CompetitivePay

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