Operations Site Lead - TAS

Transdev North America, Inc.; Chicago (IL); Presencial; USD 69.000 - 77.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Vacation: 2 weeks

Sick days: 5

Holidays: 6

401(k) retirement plan

Medical, dental and vision

Life insurance

Short-term disability

Voluntary long-term disability

Descripción de la vacante

Transdev North America, Inc. is seeking an Operations Supervisor to oversee a team of operators, ensure safety and on-time performance, and coordinate with client project managers.

You will act as the liaison between client programs and Transdev teams, driving continuous improvement in operations. The role emphasizes strong communication, problem-solving, and the ability to manage shifts and emergencies in a fast-paced environment.

Formación

• Associates degree (and / or equivalent job experience) required.
• 1 year Autonomous Vehicle Operations experience required.
• Experience with program management tools and Google Workspace.
• Experience in vendor relationship management would be a plus.
• Experience leading teams to a successful conclusion.

Responsabilidades

• Operate and maintain Transdev’s high standard of safety.
• Deputize for technology and communicate courteously with management, clients, engineers, and the public.
• Record and communicate delays; handle accidents or breakdowns per policy.
• Respond to system emergencies; complete accident reports and safety escalations.
• Monitor and record employee absence and tardiness.
• Lead pre- and post-shift meetings and communicate announcements.
• Support dispatch operations and coordinate with stakeholders.
• Oversee subordinate activities and relay issues to management with suggestions.
• Ensure compliance to global process standards and drive continuous improvement.

Conocimientos

Touchscreen proficiency

Reports & schedules

Reading & interpreting rules

Written & verbal communication

Organization & attention to detail

Performance metrics & process

Problem solving & analytical

Typing speed 40 wpm

Educación

Associates degree

1 year autonomous vehicle operations experience

Experience with program management tools

Bachelor’s degree or higher (preferred)

Herramientas

Google Workspace

Descripción del empleo

About Transdev Alternative Services, Inc.

Our team has developed a robust culture of safety, professionalism and commitment to Diversity, Equity and Inclusion (DEI). We expect all team members to champion Company standards of conduct and our inclusive culture. Transdev provides a broad range of services for the client’s autonomous driving testing and development efforts.

The Operations Supervisor is responsible for managing and overseeing the operations of the business unit; while acting as the Transdev liaison between the Client's program managers and Transdev employees. They manage a team of operators and ensure efficient delivery of the missions requested by our Client.

You will be on the ground floor of new technology that will shape the way people travel. And, at the same time, you will be helping implement and drive change for your community and the world. Autonomous vehicle operators and supervisors play an important role in enabling the client to achieve its goal of developing and commercializing its autonomous driving technology, services, and passenger experiences.

Transdev shares the client’s commitment to safety and is continuing to strengthen and nurture a culture where safety is the top priority.

Transdev Is Proud To Offer

• Competitive compensation package of minimum $68,640 – maximum $76,960

Benefits Include

• Vacation: minimum of two (2) weeks


• Sick days: 5 days


• Holidays: 6 days


• Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.

The above listed benefits are the Corporate office policy. Benefits vary by location.

Key Responsibilities

• Operate and Maintain Transdev’s high standard of safety


• Be the deputy for technology by communicating courteously always with management, clients, engineers, and the public


• Ensures that delays in service are recorded and communicated. In addition, make sure all accidents or breakdowns are handled appropriately


• Responds to system emergencies; investigates and completes accident reports, incidents, safety escalations, and customer complaints; including post-accident drug and alcohol testing according to policy


• Monitors and records employee absence and tardiness


• Conducts applicable shifts pre-brief and debrief meetings, communicating announcements to the team


• Support the operations leadership team in daily operations management of dispatch, including mission assignment, leading meetings, and communicating with internal and external stakeholders


• Coordinate, monitor and supervise the activities of subordinates. Informs other management personnel regarding operational/personnel problems as appropriate and offer ideas towards resolution


• Ensures compliance throughout the division to global process standards and works on continuous improvement initiatives


• Maintain high degree of confidentiality of all information


• Application of policies, procedures, and standards throughout includes taking personal responsibility for the safety of self and others


• Ensuring timely shift start and efficient vehicle deployment


• Responsible for covering any day to day operational needs in case of call outs or staff shortage


• Ensure the Transdev managed fleet of vehicles remain operational by being responsible for day-to-day maintenance, procuring supplies, and maintaining relationships with third party vendors.


• All other duties as required

Required Knowledge Skills And Abilities (KSAs)

• Proficiency with using a touchscreen smartphone


• Ability to use a computer to generate reports and schedules


• Ability to read, understand, and interpret system operating rules, regulations, policies, phases and routes


• Good written and oral communication skills


• Ability to organize and perform work efficiently with strong attention to detail


• An awareness and willingness to use Operational Excellence tools and techniques


• Excellent written and verbal communication skills


• Ability to communicate effectively to a large group of people


• Experience with performance metrics and process improvement


• Ability to work for different managers


• Proven track record of meeting or exceeding of department performance goals


• Demonstrated problem solving skills and analytical skills


• Must be able to work either early mornings, evenings, and/or weekends, flexible shift if needed


• Must be eager, self-starter, and demonstrate good judgment, in fast-paced, high stress environments


• Punctual, reliable, and team player


• Must be able to type at least 40 adjusted wpm

Required Education And Experience

• Associates degree (and / or equivalent job experience)


• 1 year Autonomous Vehicle Operations experience


• Experience with program management tools and Google Workspace


• Experience in vendor relationship management


• Experience leading teams to a successful conclusion

Preferred Education And Experience

• Bachelor's degree or higher


• Leadership experience including direct reports

Physical Requirements

• Long periods of standing, walking, and sitting


• Must be able to withstand working outdoors in inclement weather


• Occasionally required to climb or balance; stoop; kneel; crouch; or crawl


• Occasionally required to lift and or move up to 45 pounds


• May work in extreme heat and cold, and in damp environment with moderate noise


• Remaining work is accomplished in an office or in a cubicle space equipped with a telephone and computer; time is spent sitting, typing, or looking at a computer


• Must use close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions as pursuant to the Americans with Disability Act

Pre-Employment Requirements

• Must be 21 years old;


• All Transdev employees must satisfactorily complete a pre-employment drug screen and background check. Safety Sensitive Positions will also be subject to a physical screening


• Transdev maintains a Drug Free Workplace and may require participation in a random drug screening program.


• Transdev reserves the right to perform ongoing background checks for all employees except in states where this is prohibited by state law. Transdev will consider qualified applicants with criminal histories, consistent with legal requirements.


• Employees must maintain an acceptable Driving Record suitable to being approved to drive as part of their regular duties. Records are monitored on an ongoing or regular basis pursuant to local state law.


• If based in the United States, applicants must be eligible to work in the US without restrictions for any employer at any time as required by the USCIS.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact [e-mail]

Drug-free Workplace

• Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).


• Successfully pass a pre-employment drug screen.

About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.

They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.

California applicants: Please Click Here for CA Employee Privacy Policy.

Job Category: Management

Job Type: Full Time

Req ID: 8379

Pay Group: ECH

Cost Center: 60000

The above statements are intended to describe the general nature and level of work being performed by this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

Drug-free workplace

If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.

California applicants: Please Click Here for CA Employee Privacy Policy.

About Transdev

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video.