Operations Services Supervisor (Universal Banker)

First Citizens; Naples (FL); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Benefits package

Job summary

First Citizens Bank in Naples, FL seeks an experienced Retail Bank Manager to lead operations and team performance, ensuring accuracy, compliance and superior service.

You will coach staff, drive sales referrals, manage banking processes and governance, and collaborate with partners to optimize customer outcomes in a regulated environment.

Qualifications

• Bachelor's degree required or GED with extensive relevant experience.
• 1 year of experience in financial services or branch operations management.
• 5 years' experience if high school diploma path.

Responsibilities

• Lead and manage a retail banking team to achieve results.
• Uphold service standards and identify opportunities to refer customers.
• Oversee deposit operations, risk, and regulatory compliance.

Skills

Retail bank management

Operations management

Financial literacy

Customer service

Education

Bachelor's degree

High school diploma or GED

Job description

Overview

At First Citizens Bank, together we become better. We're looking for people who want more than just a job - who want to make a difference in the communities where we live and work.

Responsibilities & Qualifications

Duties & Responsibilities:

• Team Management - Manage performance and personnel functions for a team, ensuring operational soundness while executing on a plan to deliver results that create value for the customer and meet the financial expectations of the bank. Drive accountability to role expectations, responsibilities and authorities, providing one on one feedback and coaching that supports associate development and achievement of results. Regularly and proactively leverage the expertise of bank partners, other managers or team
• Service Standards - Foster collaborative partnerships that deliver value for customers, prospects and colleagues. Initiate conversation to uncover sales or referral opportunities. Listen attentively and ask insightful questions to understand customer needs and preferences; and take prompt actions to address immediate needs. Proactively look for way to optimize performance by seeking coaching, supporting Bank initiatives and leveraging tools to enhance activities.
• Operations and Administration - Comply with all regulations, bank policies, procedures and delegated authorities to manage risk related to credit, operational, reputational, regulatory and legal aspects of personal interactions, customer transactions and financial exposures. Complete required training by established deadlines. Perform general office management duties as assigned to ensure operational efficiency. Associates in roles defined to take deposits are accountable for transaction accuracy and operational efficiency of that function. The results may include an accountability for individual contribution as well as team performance.

Qualifications:

• Minimum Required Education and Experience:
  • Bachelor's Degree and 1 years' experience OR
  • High School Diploma or GED/Equivalent and 5 years' experience in Financial services, customer service, bank operations, or branch operations management

• Additional Skills and Experiences:
  • MUST HAVE 1+ years of recent experience in Retail Bank Management and Operations
  • Financial literacy
  • Knowledge of retail banking products and services

Additional Information

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits #LI-KL1